Walked in to see if they had any of the BofA World Cup bracelets available. Employee manning be…read morecheck-in desk/kiosk explains they don't have any. Then he goes on and on trying to sell me products and services for my kids. No dude, that's not why I came in here, I'm not interested in listening to your sales pitch. You're going to lose and annoy more customers than you gain with this type of strategy.

Very disappointing experience at the Bank of America branch in Camarillo…read more Yesterday around 1:30pm, My wife and I are Merrill clients and stopped by this branch as walk-in customers because we only needed a Merrill representative to scan and submit some documents to Merrill headquarters. This is normally a simple process that takes about 5-10 minutes. When we arrived, we were told to sit and wait. There was only one Merrill representative working at the time, and he was with another client. We understood that we might have to wait for a while, but what followed was completely unreasonable. We waited for more than two hours without receiving any assistance, updates, or even an estimate of how much longer the wait would be. What was most frustrating was the lack of professionalism and customer service. The staff at the front offered no meaningful assistance and seemed indifferent to the customers waiting. We felt completely overlooked. During the entire time we were there, no one checked on us or attempted to help us find a solution. Eventually, we decided to leave and visit another Bank of America branch. The Merrill representative at that location scanned and submitted our documents in less than five minutes. I have had many appointments with Merrill advisors in the past, and those meetings were typically efficient and professional. Unfortunately, this branch provided one of the poorest customer service experiences I have encountered. Respect for customers' time and better communication would go a long way toward improving the experience here.

Best banking experience I've ever had super friendly, super knowledgeable very helpful…read more I highly recommend this branch of First Citizens Bank,

Wish I could give ten stars. Consistently great rates, fabulous service, and wonderful people to…read morework with. Easy parking, and rarely a wait for service in the branch. All financial institutions could learn from the professionals in this branch.

Ashley Villegas definitely represented Ocean Air Credit Union…read more She conducted herself professionally and was very welcoming and moreover took very good care of the issue that I was dealing with eith kindness and precision. Kudos to the H.R. Department for hiring such fine young and very dedicated individuals. M.C. The Pilot.

This Federal Credit Union is located off Arneill Road and Barry St, Camarillo, CA in the same…read morebuilding as Dunkin' Donuts in the corner. Ocean Air Federal Credit Union is our #1 bank! All the employees are so courteous, super helpful, highly knowledgeable, very down to earth, very understanding, warm and kind! They're always so welcoming! They really do listen to any questions I have. They always greet me when I come in. If feel at ease coming in, and my transactions are a breeze. Sometimes yes it gets busy but having patience is the key. I have never had any problem or issue with any of the employees, just questions. This bank is super clean as well as their restrooms! It's extremely organized with attention to details! They also have great rates on car loans new or used. This federal bank has a lot of perks too! We have Epic through our checking account that has discounts and deals and identity theft protection, they also have a credit card too for earning and savings! I would love to Thank Jorge, Aaron, Anthony, Marissa, Jasmine for always having the best hospitality here! For the other team members that work at the other branches that used to work at this branch. I'll love to give a shout out to Marisol, Maria, Caleb, Mo! Please be kind and courteous to these hard workers I'll tell all my Family and Friend to come here !

It was my first interaction with Montecito Bank & Trust. My company needed to open a business…read moreaccount that would satisfy our basic financial needs. Prior to seeing the branch manger at Montecito Bank & Trust, I visited several financial institutions including a credit union. The Bank of America could not make the simple process more complicated and impossible to achieve. Ali Sadreameli with Montecito was extremely helpful and friendly. I highly recommend this branch for its utmost courtesy and professionalism.

I have been a member for several years with VCCU and have been treated with the upmost respect. The…read moretellers, bankers, operators have all been focused on customer service. I will add not that big bank fake niceness but that genuine down to earth person to person niceness. April Contreras has been my go to for all of my families loan needs and questions. April is dedicated at providing solutions tailored to our needs. She is responsive, courteous and a pleasure to work with.

A HUGE APPRECIATION for APRIL! I came in for a simple question in regards to refinancing my car and…read moreshe not only provided every which option possible on the table to make a confident decision, she was funny, personable and truly in it to help people out, not just in it for a paycheck... Thank you again for having a passion in what you do !

I've been banking with Premier America for about eight years and let me tell you every time I come…read moreinto the branch. Tiffany always provides the best customer service. Her warm smile and friendly demeanor create a welcoming atmosphere, making every transaction a pleasant experience. Tiffany's positive attitude is contagious, and her genuine kindness leaves a lasting impression. She is efficient, knowledgeable, and always goes the extra mile to assist customers. Her dedication to providing outstanding service makes her a true asset to Premier America. Thank you for always making my premier America experience a good one, Tiffany!

Rose Villegas Thank you for your help with my ATMCard excellent customer service…read more KUDOS.

When I get excellent service, I like to let others know. It was almost closing time and we needed…read moreto get a safety deposit box in a hurry. Anthony Lugo took the time to make sure we were taken care of. He answered all our questions and talked sports to us making us feel very welcome. I would highly recommend banking here because of him.

First and foremost, the 3 is for the process of claiming a cashier's check that needed to be…read morereprocessed. It seems like there has been an influx of letters going out to people to claim money or having it forfeited to the state. I don't have a current account (I can get into that another time) with WF. So I had to go to a teller. I arrived around 1:30. I was told the next available banker to assist me regarding this issue, was available at 3:30. So I left to handle other errands. I arrived at 3:20 and Anthony called me up. He was completely transparent about having to call (an internal dept in a call center) and that it was going to take 30 minutes. I was perfectly fine with it. Seems like another person who received the same letter was told by another banker to come back another time. Let's say he was livid about having to come back another time instead of having it handled then and there. After about 30 mins, Anthony was able to get me my money, and I'm on my way. I give him 5 stars as he did all the leg work and didn't give up on making sure I was taken care of. So if you visit this branch, be kind and understanding and ask for Anthony.

Had an appointment for a signature card. 15 minutes top…read more The minute we sat down with Christan and the questions asked which were already answered the appointment before, we knew we were in trouble. 1 1/2 for a 15 minute appointment. Felt sorry for the 2pm appointment cause she had to wait 1/2 hour. Maybe he is new, not sure but it was not complicated at all.

$10 fee to cash a check for nonmembers but not for the "big corporations"…read more I am giving this bank 2 stars strictly because the staff member was nice and pleasant. However, I hope to never have business with this bank again. I went into the branch because I was given a check by a friend and I wanted to get a rate sheet to can see if my money could do better with Chase. I approached the teller and gave them my check and id. Before I could ask for the rate sheet I was asked if I had an account. I told them I did not and I was told there was a $10 fee to cash it since I didn't have an account. Then the sales pitch started (remember I said they were nice and pleasant). I politely declined stating a bank that charges the little guy $10 but not "big corporations" is not a bank I want to be in business with. The teller then went to talk to the supervisor. I was then told that the supervisor said that I should take the check to my bank to cash. But if I had an account they could. I politely thanked her and left. The whole exchange was polite and courteous.

I have had such a great experience at this branch. I'm always greeted by the teller and Brianna is…read moreso sweet and kind. This is my favorite bank by far!!!

First time in this bank. Was so nice to be greeted when I entered. I don't hve a Acct here but the…read moreteller was so pleasant and when I left I was asked if my visit was good. Very nice bank

I am very happy banking here. It is never crowded and the bankers recommend…read more Beau has been helpful in establishing my accounts, and most recently Jeffrey has helped me with my business checking account. I really appreciate being able to address my banking issues here. Looking forward to continuing on and getting promotions.

I came to the bank to change my accounts from personal accounts to living trust accounts. There's…read morenowhere to sign in if you need special help. I asked to tell her and was told the managers might be in a meeting. I see two tellers and a few people in offices. I was told to have a seat and weight and they would find out if there was someone available. Although I don't understand what's more important than helping your customers. In this... I came in for a week ago and was told I'd get help within two or three days from the assistant vice president no less. Never heard back. I've been banking it since it was Washington mutual! Customer service is gone down the toilet. How sad. The VP Is very nice and courteous. Helpful. But this is business... my time and needs are important too. Still what a gentleman.