Good service and help if taking a trip they help you set up access to your accountread more

I opened two new accounts and was helped by Mr Tyndall. He was very friendly and explained the…read moreprocess very well. The establishment is very clean and the clerks tellers are very nice.

Thanks to the helpful, friendly staff at this location. When dealing with sensitive banking issues…read moreSommer was so patient and helpful to my recently widowed pop.

DO NOT get an account here unless you like getting your credit card stolen by their ATM that you…read morecan only access on Tuesday since it's a 3rd party company so for almost a week my card is just theirs and they will do nothing about it. WORST BANK EXPERIENCE IN MY ENTIRE LIFE

Visited September 4 2026. See my receipt…read more While shopping inside Raleys I decided I needed to get some cash out. Very convenient! There are tellers plus 2 inside ATM machines. It's quick and easy! Safe!

What a waste of time..said I needed to bring in an address verification letter to open an account I…read morebrought in my insurance and that wasn't good enough proceeded to tell me no I said utility bill lease agreement what not..very rude when I replied that not what you asked for..I would give ZERO STAR if possible

I my BoFA Haven't had any problems fortunately…read more Staff always friendly and helpful Clean and lots of parking

I wish they would answer their phone when you have questions about certain things nobody wants to…read moreanswer their phones inside the bank. That's bad business.

Trying to reach Kristen. You left a v.m. Regarding the never ending car payments you keep charging…read moreand the number you gave has a prompt system that is impossible to get to a human. None of the options are applicable. I told you guys this last year. Seems you still haven't fixed it. Please call me immediately. I am available and sitting by the phone. Per usual, Sierra Central is operating at negative 50 stars. Get it together people.

This is the best branch in the world. Hard to believe in Oroville. But this bank is not tied to…read moreany supermarket, not labeled, and I have found the ladies in this building love thier clients. They are always curtious and polite to all customers. I always feel at home when I get money from this bank. Weird, but the staff is just that great. Plus, they always have great promos for their customers with low interest rates.

On a busy day of the week Friday, 8/7/26 I asked the teller, JESSICA, why is there only one teller…read morewhen it was my turn. She said "I can't tell you why". Two elderly women arrived after me and one of the women told the older one to go sit down knowing there would be a long wait. The line was all the way to the door. Then I asked her to cash one of two checks. The second one was for $2,780.00 and I told her I wanted to apply it towards my credit card balance and asked her what it was so I could pay that amount. She told me a wrong balance so I questioned her about it and she realized what she said was wrong. She then cashes the check and told me the check was for $2,700.00 and I told her that also was wrong. She opens up her drawer and looks at the check and tells me the machine was wrong. So ok then I'm thinking you're supposed to LOOK at the amount to confirm. She said an off the wall comment "my grandmother once told be to be glad". You'd think at some point she would have apologized rather than say something so unprofessional. She made about 6 mistakes. This situation needs to be addressed not only regarding Jessicas incompantancy but also her unprofessionalism.

If you bank with Bank of The West do your self a favor and visit with either Patti or Jesus. I…read morepromise you will not be disappointed. The entire staff are amazing people but the two above mentioned folks have been right by our side throughout our banking experience. This branch also knows how to pick employees that have passion for what they do. Thank you for all your help. We appreciate you. Happy holidays Bank of The West. Wishing you a phenomenal close to 2016.

Is there a way to five zero stars‽ a very currupt bank, Did you know If a person deposits any…read moreamount of money in a bank, thwre is not a court that can make that bank give you your money back. Which is what this bank has proved! They have been holding a VERY large inharitence for over 2 years, after 3 trials list they still will not release the money! UnFreakin believable but very true! Pure discrace of our judicial system. F.U. bank of the west manager P.s. all even after admitting that they have made 1.2 million dollars a year from this money, what a slap in the face

One of the best credit union in chico hamdsdown,from thier rates to their service great all across…read morethe board.

Recently started charging ridiculous fees even to long term/business customers. I now get charged…read moremonthly for depositing CASH MONEY INTO THEIR BANK!! So much for their support of small local businesses!

Looking for a used car and heard that a local credit union would give a better rate than the bank…read more We went here because it is close to our house. We have excellent credit and had prefilled the application from the website and walked it in. Didn't get a call back for the first 24 hours but did decide not to wait and called the local branch to try for a response. By the 4th day my husband walked back in and there she was- early 20's and clueless. Uh..... I didn't know when to call you! 7.9% is the interest rate and couldn't ANYONE have answered that question??? We took our business elsewhere. Thank you though, for the heads up on your incompetency.

Can not say enough positives for the Chico branch. The staff goes out of their way to accommodate…read moreyou. They're professional, friendly, and go beyond what is expected. I've been banking with the Chico branch for years.