These guys are the best! I had been using them for years until I could no longer drive so I sent my…read moreson to them with his car troubles and they have been nothing but professional, kind and honest with him. I always appreciated how they treated me when I came in - very professional and never condescending.
On another note, when my son's car finally gave up the ghost, they allowed him to keep it there for a short time. I had to go in the other day to meet with the Cash for Cars guy and I am so grateful to this sweet, young lady named Kayla at John's who deserves a big shout out. First of all, it was hot, and she welcomed us in to this wonderfully air conditioned room, offering sodas, water or coffee as though we actual customers. Then she offered to help get stuff out of the car, brought the dealer in to us and continued to be helpful and kind. A really nice man, Brian came out of his office and offered a form for those who don't have the actual Pink Slip, which I discovered we didn't.
At one point, the dealer came in shaking his head saying "no deal" because he couldn't see the VIN # on the windshield alluding that it had been scraped off and didn't match thr door VIN. He then promptly left. Kayla, having heard that he couldn't see the VIN, promptly ran back out to the car and discovered it was covered up by a Soapy Joe's sticker. She then ran back out to where his truck was parked to let him know. In the end, we still didn't get it sold bc we couldn't find the actual Pink Slip (which I told him about when he first got there), and he apparently didn't want to bother with the form. I felt like a spectacle in their office but everyone was so friendly and positive and helpful toward us that it made me feel ok. I shouldn't have been surprised because they have always been this way.
This is how the world should be! This is how we should treat one another. I felt so grateful and I will be taking in a plate of something special for them as a result.
On a.side and final note of observation, I overheard one of the other girls answer the phone and was so impressed with her professionalism and kindness to the caller. I bring it up because it means a lot to know you are being spoken to with dignity and kindness.
Anywho, thank you John's and thank you Kayla for making my day just a little more special!!