The store is really great if looking for equipment for outdoor activities.
But the store is really inconveniently placed in an area where it is difficult to get to if someone does not have a car and needs to take public transportation. The prices are not too bad; it is adequate and reasonable for the quality, size and type of equipment being displayed.
But the reason I give this MEC store 3 stars is that despite an adequate/decent range of products they sell, the customer service is severely lacking. Whenever I go, there seems to be employees everywhere, but only when you don't need them or have any questions. Either that or if you ask an employee a question, they would tell you that they will get someone for you who specializes in that department, and no one would ever come afterwards. Almost as if they never called someone for you (empty promises) or they just plain forgot about the customers.
One time, I rode my bike all the way to the store (one hour bike ride), so that I could buy and get bike baskets installed on my bike. I asked the bike installation/repairmen how the service would work, so they told me to choose what I liked, and consult them before buying. After choosing a basket, the employee was gone. When I asked another bike employee, he said that I had to unlock my bike from outside the store and bring it in-store for him to assess if he could install it for me. When I came back in with my bike, there were no employees again. When I asked a random employee passing by to help, he 'could not help because he did not know anything about bikes' but he would get me a specialist. After waiting 20 minutes, a bike specialist happened to come by and was unaware of my situation and was oblivious to the fact that there was a growing line of other customers who needed their own bikes to be fixed or get something installed behind me. When I asked him if he could help, he said that he was busy filling up an order and that I nor the other customers behind me was not his responsibility and walked off into the back employee room. After about another 15 minute wait and lots of complaining to non-bicycle specialist employees, a bike specialist employee finally came out from his break and just threw me a random product and told me to go install it at home myself. When I told him I would be willing to pay extra and wait for the store to install it for me, he said that the store already has too many jobs to complete and was already behind on everything. I was fed up at that point and eventually had to buy it and figure out how to do it myself.
Honestly, as much as I love browsing around the store and looking at the the equipment, I would only visit the store for that purpose: browsing. I would not trust the store/employees for any services, because they are completely unreliable!
Sometimes, I would be browsing their online website for products and I would be interested in seeing it in front of me. So I would call the store to make sure that the store had it (an item) in stock, sometimes the are in stock so I go out of my way to go to the store but I find that the employees I ask to locate the item for me has never even heard of it or the item has been out of stock for weeks.
All in all, the store itself has a lot of potential but the people working for the company needs a serious regrouping or just plain replacement as a whole. read more