My AC unit completely stopped working last night and I called the owner, Tom, at 8pm and he…read moreactually answered. He was able to come out the very next day and fix the problem. What really stood out was how detailed and honest Tom was about the work. He explained everything clearly, didn't try to upsell me on anything unnecessary, and made sure I understood exactly what was done. I believe Tom is the kind of person you can genuinely trust. I'll definitely be reaching out to him for any future HVAC needs. If you're looking for someone reliable who actually cares about doing the job right, call this company!

Very rarely do you get support from an HVAC company that results in looking forward to potential…read morefuture projects, but Tom (owner of Universal) did just that and provided amazing service today. I own lots of properties and have had my share of hvac issues as an owner and landlord. Tom came to my house, went above and beyond checking everything on both of my systems (when he didn't need to), diagnosed the issue with my upstairs system, actually fixed things fully right then and there, and then charged me a very reasonable service cost. If you have any HVAC issues in Philly and don't want to be ripped off or misled, you should call Tom!

The guys that came out were awesome and were very professional…read moreMy pipe needed to be jetted and while it was being done my basement backed up with smelly brown water They stopped the jet immediately and were able to clear my clog When I talked to the owner he was not very willing to compensate us and was going to charge us full price for the jet machine. I have no problem paying for the guys time since they were here doing their best and not their fault the water came into the house but the fact that the owner was going to charge me full price is ridiculous He was only willing to give me $200 off which won't even cover the machine to get all the water and smell out of my basement. this Is the 2nd time I used this company and had no problems the first time but will not be using them or recommending them anymore

They are under contract with Pennwood Crossing and have left my sewage back up many numerous times…read morethey have used my water and they lie and they deny it they won't give me an invoice and yeah stay away don't use this company a company that would steal an aid in thieving from residence is in a company you want to do business with

I am so grateful to Mark. I had a clog in my toilet that I was trying to work on myself. I got my…read moresnake stuck and called him, hoping that he could come fix it. He told me he was booked up for the morning, but gave me advice on how to fix it myself which I took and fixed it. I'm putting him on speed dial for the next time I have a real problem. Seldom do you see honest men who will give you advice for free. GOD BLESS YOU, MARK

Mark not only replaced a faucet for me today but he realized that the guy from Lowes who installed…read moremy new dishwasher did a seriously subpar job. He will be back next week to fix it. I always know that Mark will do an excellent job and at a reasonable price. He has been doing all my plumbing for years and I wouldn't have anyone else.

I am writing to express my extreme frustration and disappointment regarding the tankless water…read moreheater your company installed at my property. We have spent 2 years dealing with inconsistent hot water, since you installed a new tankless water heater and as of now, we have no hot water again. This has been an ongoing issue; the original unit was installed just over 2 years ago and was replaced only a year later with the same model. Given that the replacement unit is now failing as well, it is clear that this specific model is unreliable. We are requesting a replacement with a completely different model to resolve these persistent issues once and for all

DO NOT HIRE OR SO BUSINESS WITH THE LIARS AND THIEVES!!! IF…read moreI could give them negative stars, I would. And here are the reasons why I would give them negative stars. 1. Overpriced. It cost me over 600.00 dollars for a new anchor bolt installed. Then, I was quoted 1,800 for a basin replacement.... And I had to provide the basin 2. Poor quality of work. My tech Destin obviously did not know what he was doing. Not only did he not only not change the flange, install a new seal, caulk the toilet, he didn't even tighten the toilet down!!!!! I called because I saw my anchor was rusted away and the toilet was rocking.... My toilet is still rocking and now my toilet is having issues flushing. 3. Customer service. I have called times. Every time the very nice dispatchers would apologize for the inconvenience and say that they were trying to contact the manager. I was told that the manager would call me back soon. And guess what, he still hasn't. I am truly disappointed in a Christian.

JKM Plumbing is always quick to respond to phone calls and has performed several jobs for me - each…read moreof which has been done professionally and competently. I am always looking for contractors I can trust - JKM is certainly one of them.

Probably one of the most pleasant service folks I've ever spoken to. Realized the toilet was…read moreleaking from underneath around 3pm, I'd sent out a quote request from some online service. He called back within a few minutes and provided an estimate over the phone which the other companies I spoke to had to be beaten up for even a remote estimate. He was at my house by 4pm replacing the seal, also swapped out the innards to the toilet because we were looking to do it anyways. I watched the entire time as I'd never seen it done before and he took a lot of care to make sure everything was done right and cleaned properly before putting it back together. He was finished in about an hour and a half at a very reasonable price!

I originally contacted Rick Lucas Plumbing because the Yelp reviews are all positive... I am now…read moreadding my own 5 Star review. I had attempted to replace a garbage disposal, but had an issue with a pipe falling apart. I emailed Rick after 9pm that night, and he responded to my email by calling before 8am the next morning. On the phone call, Rick clearly explained the work to be completed. Rick made the service call himself early in the afternoon, and resolved my issues quickly. He was able to access our crawl space, and navigate his way down there to running a new pipe for my kitchen sink. He installed the Garbage disposal, and cleared the clogged sink drain. The work was performed professionally, quickly.. and priced reasonably. The bill clearly listed all work performed, and detailed pricing. I will certainly use Rick Lucas Plumbing in the future, and I would strongly recommend giving him a call for your Plumbing needs.

Arrived on time...fixed a leaking toilet which was more involved than expected... fair price…read more.. highly recommend

Greg tried hard to replace the anode rod in my water heater, but his very best efforts failed to…read moreget the old one out. Not his fault; these things are sometimes too corroded to break free without damaging the heater, which is the last thing I'd want. Greg and I negotiated a reasonable price for his time, trouble, and travel, and he left me a happy customer. When it comes time to replace my water heater, he'll be the first one I call.

From the owner: 40+ years' experience providing service and solutions to keep your plumbing system functioning at…read moreit best.

The conversation just breaking it down to me of what work it needs to be done. I just have return…read moreducks downstairs. He told me I need to have return ducks upstairs. He just talked to me and I was very very satisfied and and he was very personable about it. So yes I will recommend this company

Cook's Heating and Cooling - exceptional service from a dynamic duo…read more There is something special about a family-run operation where the knowledge is passed down and the reputation really matters. It's clear the son is learning from the best, and the father has a wealth of experience that is hard to find these days. I recently had a new AO Smith water heater installed, and I couldn't be happier with the experience. This father-son team is the real deal. From the moment they arrived, it was clear they take immense pride in their work. They were punctual, protected my floors, and took the time to explain the features of the AO Smith unit. They were polite, fair on price, and clearly know their stuff. The installation itself is incredibly clean--the piping is level, the solder joints are perfect, and they left the utility room cleaner than they found it. If you want the job done right the first time, hire these men.

I used Eagle Plumbing for the first time today, after hearing for years about their great…read morereputation. Jay was extremely responsive and squeezed me in within hours because of a dire situation I was having involving my kitchen faucet. He was in and out in no time, even though he had to run to the store to get a part. I highly recommend him. So pleasant, professional, and reasonably priced!

Father & son plumbing team. I found this plumbing company on Yelp.com and was so glad I did…read more Prompt, professional, knowledgable. I had a water heater installed in a client's property in Plainsboro, NJ. The water heater had to be removed from the property full of water (completely clogged drain) and from a very narrow closet. It was difficult to manuver and heavy. Wood floors were properly protected. Not one drip of water spilled. Very impressed. Fair pricing with permit (price excluded permit fee). Neat and clean installation. I will hire this plumber again and again. If you are looking for a licensed plumber to work on your property, I highly recommend this firm. Both the Dad, Jay and the son, Jay Jr. were pleasures to work with. Plumbing is not the place to hire a handyman. This is the firm to hire!!!! You will be glad you did.

I had a job set for Robert "Bobby" Katilas of Pinnacle Plumbing to replace the old shut off valves…read moreon both sides of my water meter, and to disconnect and remove an old water softener tank from the house water supply lines. He was supposed to arrive today at 9:30 AM. He never showed up. I texted him several times, tried calling, and got nothing. He never responded to my texts. I accepted his job order, we had the job schedule last week and he texted me that he had to reschedule. So we rescheduled for Wednesday 10/15 and he doesn't show. I saw other reviews that he had done the same thing! I should have realized this guy is unreliable!! Never Again!!

STAY AWAY! Do not work with this business. They are irresponsible and not trustworthy. Bobby called…read moreme to set up time for my faucet install. We confirmed a time for the next day. He was late and when contacted gave me an alternate time. Well. This happened for two consecutive days straight. I wasted my entire weekend waiting for them to show up. Multiple texts assuring me he would come and after calling with no answer I was ghosted. If this is how they treat a customer, I am shocked they are still in business. If you use them and have an issue after they do work, don't expect a call back. Absolutely appalling and horrible. I was given multiple excuses for not coming to the job and of course being ghosted as a final F you.