I hired this photographer for my wedding on November 8, 2025, and unfortunately, what should have been an exciting experience turned into months of frustration and disappointment.
What makes this situation especially upsetting is that I knew the photographer through a family member. She had previously done a cake smash photoshoot for my daughter, and that experience went very well. Because of that previous experience and the fact that she was considered a family friend, I trusted her and never expected my wedding experience to turn out this way.
My contract stated that I would receive a sneak peek within 48 hours, the full gallery within 5-7 weeks, and 400 edited photos. I paid nearly $2,000 for the photography package and expected the services outlined in the contract to be honored.
Unfortunately, none of those expectations were met.
The 48-hour sneak peek was never provided. I tried to be patient and understanding because I know editing takes time, and I gave her additional grace because of our personal connection.
However, after the 5-7 week timeframe had passed, I still had nothing. On January 21, 2026, I reached out myself to ask when I could expect my photos. I was told they would be ready the week of February 9th.
That week came and went, and I still received nothing.
I reached out again on March 4th for an update. I was eventually sent a gallery link, but I was never provided the password to access it. There were also issues with the gallery links, which caused even more delays.
I ultimately did not get to properly review my wedding gallery until April 26, 2026 -- more than four months beyond the original 5-7 week delivery timeframe.
Unfortunately, there was another issue when I finally received the gallery. My contract stated that I would receive 400 photos, but I received only 342. I was also told that because of the significant delay, I would receive the 400 contracted photos plus additional photos. That did not happen.
At this point, I felt that I had been extremely patient and had given multiple opportunities for communication and resolution.
Because of the delays, miscommunication, failure to meet the contracted timeline, and the fact that I did not receive the contracted number of photos, I requested a 40% partial refund.
Instead, she offered 15%, or approximately $270, and agreed to round it up to $300.
On May 4, 2026, she confirmed that she would provide the $300 refund. I didn't see that message until May 21, and when I contacted her that day regarding the refund, I received no response.
I followed up again on May 28th and again received no response.
On July 30th, after months of trying to resolve this, I told her that I would be taking the matter into my own hands and pursuing it through small claims court.
She responded on August 4th, stating that she could send me the $300 refund on August 21st.
Today, August 21st, I followed up with her regarding the refund, and as of the time I am writing this review, I have received no response.
The biggest issue for me is not simply that the photos were late. It is the repeated pattern of missed deadlines, lack of communication, incorrect/incomplete gallery access, receiving fewer photos than contracted, promises that were not fulfilled, and having to repeatedly chase down a resolution.
Wedding photography is incredibly important because those memories cannot be recreated. I trusted this photographer with one of the most important days of my life, especially because of our previous positive experience and personal connection. I genuinely never expected to have this type of experience.
I understand that unexpected circumstances can happen and that wedding photographers have a lot of work behind the scenes. However, when a contract provides specific timelines and deliverables, I believe those commitments should be honored, or at the very least, the client should receive consistent and transparent communication when something goes wrong.
Unfortunately, I cannot recommend this photographer for wedding photography based on my experience. I would strongly encourage anyone considering booking her to carefully review the contract, specifically regarding delivery timelines, the number of photos included, and what happens if those commitments aren't met.
I truly wish I could have written a positive review, especially given my previous experience with her and our family connection. Unfortunately, my wedding photography experience was extremely stressful and disappointing, and I would not want another couple to go through what I experienced. read more