This contractor will take your deposit FAST but has BAD communication with it's customers, They are very slow in the construction process, when leaks or problems arose after payment, It was a nightmare getting them to come back fast. Our experience was awful with this company, like they took advantage of homeowner lack of knowledge and leave you hanging.
We chose this contractor in January 2021 because of the positive reviews and the website pictures look great. I did read the negative complaints about this contractor not returning calls and I still took a chance and chose them out of five other estimates.
A "Carlos" guy responded quickly to our phone calls instantly and gave us an in person estimate right away!
This entire job was estimated at $25,000 to include pavers and a screened enclosure on top.
MD Construction visited us and took all the measurements, prepared our contract real fast, and asked for a $7900 deposit to start and after that payment, we never ever heard from this contractor named Carlos again! For the first 5 months after we paid, no communication from MD Construction to keep us posted with any progress. The man (Carlos) that took our deposit and filled out our contract has never called us to this day September 8th, 2021, to inform us of anything or to even apologize for not responding to our texts, phone calls, voicemail and emails. I held back this review to hear an apology, but they added insult to injury by delaying my roof tiles and fixing the gutter a month further out!!! If you are relentless at calling these people, sometimes a female voice will respond in place of Carlos claiming to be a different person or department and they will get back to you on a Friday.
I don't know what was going on over on their end, but as a customer I was very concerned and very upset at the lack of professionalism and courtesy to at least at a minimum, return phone calls promptly or to keep your paying customer informed at all times along the way! Absolutely no communication was made to inform us. The only way to get a phone call returned was if I blow up their voicemails, emails and text them.
It took 2 months for them to file the application with my HOA!
on April (2 months after I paid my deposit) I contacted my HOA to see if they approved my construction plans and they said that MD Construction has NOT submitted anything to them YET!
Then after I blew up their phones, they called my wife and told her that they submitted the application to HOA.
HOA said they received it April 16th, 2021, two months after they took my deposit! And they are sitting on my money and not getting anything done. My HOA approved the construction plans in 3 days and County Permits been ready!
We have been very patient and understanding but they kept stalling our project and pushing our start date out another month to May 24th, 2021, because they say that they are really backed up with work.
That is not fair to us because we are now going on 5 months waiting for these people to start this project and finally, they started on Memorial Day weekend removing sod and building the footer only.
Then, a subcontractor that they sent to build the footer for them said they would be back on Tuesday June 1st, 2021, to start the pavers and no one showed up or delivered the pavers. So today 06/04/21 started to call all the phone numbers and emails I can find on their website and emailing again! A person named Megan calls promising that the pavers would be delivered the following Wednesday 06/09/2021 for sure with a verbal guarantee. Later today 06/04/2021 a different person from MD Construction named Sara calls and contradicts Megan saying they can't get the pavers until the 24th pushing me back almost another month to 06/24/21!!!
I was told by MD that they ordered the wrong pavers for me!!! and it will take another month to get the correct pavers. SO, we ended up going with a different paver style to expedite this build.
This project was finally finished in mid-August 202! And they took a month to come back and fix some roof leaks and add shingles and correct some structure issues that failed inspection with the county.
MD Construction is just stalling you, and this job should not have taken all these months to complete.
I am very disappointed, and I feel cheated and hurt and taken advantage of. We don't deserve this awful experience as first-time homeowners.
If you can't complete a job in a timely manner, please don't take people's money and sit on it!
Also be honest how long it will take and communicate, communicate, communicate!!! read more