I have a warranty and the easy process to provide the information so that way they can collaborate with phenomenal my experience so far is good. Customer service is great and efficient helpful explain all of your needs and take care of your car in a timely manner. it's not a good feeling to have to worry about where you're gonna take your vehicle. Your livelihood is on the line in a way because you need reliable transportation. This place made me feel very comfortable with allowing them to touch my car. It's all about feeling safe. They value the needs of the customers and Makenna made life easier most of all the over all staff are all kind friendly and professional. read more

McWilliams & Walden - Easy to find - Smog Check Stations Near Me - Bakersfield, California

See all

Fantastic auto repair shop. Staff were friendly and professional. The owner was very helpful. They did a great job for me. I highly recommend them. read more

I just came back from getting my Ram pick up smogged and I was so so impressed with the excellent service that I received. From the time that I called and got information on the phone with Makenna and then getting the truck eventually serviced, every aspect was efficient and professional. Everyone in the front office were friendly and accomodating. Kudos to Makenna, Steven, Maria, Dakota and Gary. They all made my wait short. I was in and out within 25 minutes and to boot, it was during the lunch hour.!! I will definitely return to them for my vehicle repairs and future smog checks. I was able to use a Groupon offer, so the experience was even better!! read more

I received high-quality service on my vehicle paired with excellent customer care. The team recently replaced my transmission, and they also repaired a significant crack in my windshield. In addition, they arranged a rental vehicle through Hertz while my car was being serviced. The entire process was smooth, timely, and efficient. read more

Definitely enjoyed my experience here as they were really helpful with my car troubles! They fixed my check engine light so I was able to pass smog, I have recommended them to my family members and friends as well! read more

The best oil change. Service was great and fast and great price, Makenna was so helpful.

S. Moreno is an outstanding professional, always friendly, reliable, and goes above and beyond to make sure everything is taken care of!

Steve was lots of help, along with the rest of the staff. Strongly recommended. Knowledgeable technicians, all around one stop shop, even for body work. read more

I've had a wonderful experience with McWilliams & Walden Inc.! From the moment I scheduled my appointment to when I picked up my vehicle, the team was professional, friendly, and knowledgeable. They took the time to clearly explain what needed to be done and answered all my questions. It's clear why the are they standard in Bakersfield when it come to all your auto repair and maintenance needs! read more

I only trust McWilliams and Walden with my vehicle. Maria is always helpful and on top of all that I need to know. She's amazing!

Rude staff wouldn't bother coming back again, they also charged an insane amount for their service. Definitely not worth it.

Impeccable service! Mckenna was kind and accommodating. Thank you, McKenna. McWilliams & Walden came highly recommended. Will definitely come back. read more

I dealt with Steven in the office and he is always professional and explains what needs to be done to my vehicles in order to keep my vehicle safe and up to date on maintenance. I recommend McWilliams and Walden to everyone! read more

Amazing work they always seem to be busy but always find the time to squeeze us in highly recommend this place never been more satisfied.

Where do I begin? Not to many places standout anymore where value is given to the customer by treating them with dignity and respect. I was greeted and helped by Ramon who was polite and helpful with getting my 97' Jeep checked in for service. I met Gary (owner) who was very informative and helpful when telling me what I could expect when getting my Jeep serviced. No bs, just the information I needed to know for my service on the Jeep; however, it failed smog and needed additional maintenance, but no problem for these guys! Gary graciously offered me a complimentary ride service back to my house which was clear on the other side of town; saving me an Uber or Lyft fee! John their runner was very polite and friendly which made the car ride even better! It was an overall experience that I will not forget because every employee I had made contact with left an impressionable mark on me which reflects Gary's character on who he hires to represent his business, McWillams & Walden. Best in class, and I will be getting all my vehicles serviced and repaired (if needed) from them, here on out, and will make sure to tell others about my wonderful experience with them! Keep up the amazing work, McWilliams & Walden! Thanks again! read more

Needed a smog and my AC repaired. Ramon was awesome! Pointed me in the direction of a program, walked me through signing up. Got my smog and AC done, just in time for summer. Would definitely recommend this place. Great people and amazing service. read more

Great experience at McWilliams and Walden! The service was fast, professional, and super easy. Makenna was my service advisor and she was amazing friendly, clear, and kept me updated the whole time. Highly recommend their team! read more

My experience with McWilliams and Walden was fantastic. Steven took great care of me from beginning to end. He was approachable, patient, and always ready to answer my questions. It's not often you find someone who is both highly skilled and genuinely easy to talk to. I'm grateful for the support and would absolutely recommend Steven to anyone. read more

Great Service!! Knowledge, Honesty, and Professionalism!! If that's what you are looking for then look no further. Steve was a huge help!! Plugged us in with financial assistance and knows his stuff!! read more

I had such a wonderful experience bringing my car in. From the moment I walked in, Makenna was incredibly patient and helpful. She took the time to explain everything to me, answered all of my questions, and made sure I felt completely comfortable with the whole process. It's rare to find someone who genuinely cares about providing great customer service, but Makenna truly went above and beyond. I'm very pleased with the help I received and so grateful for her support. I highly recommend this shop! read more

I had such a wonderful experience bringing my car in. From the moment I walked in, Makenna was incredibly patient and helpful. She took the time to explain everything to me, answered all of my questions, and made sure I felt completely comfortable with the whole process. It's rare to find someone who genuinely cares about providing great customer service, but Makenna truly went above and beyond. I'm very pleased with the help I received and so grateful for her support. I highly recommend this shop! read more

Have been coming here since 2002! Won't let anyone else touch my vehicles except McWilliams & Walden

I can't say enough good things about this shop! The team here is honest, knowledgeable, and always goes above and beyond. They took the time to explain everything clearly and made sure my car was running perfectly before I left. The service was fast, friendly, and affordable a rare combo these days! I always feel confident bringing my car here because I know it's in great hands. Highly recommend to anyone looking for a trustworthy mechanic! read more

I have been coming here for many years. This is an amazing place. They helped me out with multiple special programs and even got some of my repairs paid for Makenna at the front is great. read more

McWilliams & Walden Inc. was great at repairing my car. They fixed my Hyundai when it was stolen and did an excellent job at the body work and mechanical repairs all together! read more

This shop really knows their stuff! Brought my old dodge here to fix an idle issue that was misdiagnosed by 2 other AAA shops before. Gary (owner) nailed in 2 tries. Although communication is sometimes curt and confident. I am super happy with shops like this still around as I think most mechanics do maintenance only without experience McWilliams shows. Thank you McKenna for taking care of me read more

Warning, long story: My elderly mother had her car towed to this auto shop through AAA for a thermostat housing replacement, water pump, coolant refill, and front brake rotor resurfacing. (Mckenna, the receptionist was great to work with) The initial service took four days due to a required part order, costing over $1500. However, the problems started after she picked up her car. Upon driving home, my mother discovered that her AC had stopped working, and the radiator was devoid of liquid. Additionally, we noticed small handprints on the windows, a forgotten phone charger in the vehicle and her side mirror electronic no longer working. We promptly contacted the shop to have them reevaluate their work. Upon returning to the shop, my mother was met with a less-than-friendly reception from a lady named Maria. Maria asserted that their mechanics don't miss anything and claimed it was impossible for the newly arisen issues to be connected to their service. She even insisted on additional charges for the examination. My mother said if she could explain further details to her daughter (Me) to which Maria responded with attitude, "Have her call me and ask for me. My name is MARIA" When I called to discuss the matter, Maria answered and rudely cut me off mid-sentence. During the call, she seemed more interested in highlighting that my mother brought donuts and coffee to wait for the evaluation to be done, but there was no place to sit. This unnecessary information was repeatedly emphasized, disrupting the conversation flow. All I wanted was an explanation on the new charges mentioned. Maria's manager, Dakota, eventually intervened and again, explained there are no seats to wait. Frustrated at this point, I said I completely understand that part, now please help clarify the new charges. Dakota explained the additional charges policy but failed to address or apologize for Maria's unprofessional behavior. Despite Dakota's professionalism, the lack of acknowledgment for the poor customer service left a bitter taste and my mom refused to go back. The overall experience at this auto shop was far from satisfactory, and I strongly advise against using their services. It raises concerns about what might happen to vehicles left for service, especially overnight. The lack of communication and professionalism, as demonstrated by Maria, reflects poorly on the establishment, and the reviews on this platform seem to echo similar sentiments. Be cautious when considering this shop for your automotive needs. read more

Gary and his team have always taken great care of our vehicles! They are honest, fairly priced, and their work is high quality. Thank you McWilliams and Walden for keeping our family moving! read more

I thought they had gone out of business. They should. Years ago they took my 5.0 red convertible mustang for a joyride. It was NOT a test drive. The owner Took. My. Vehicle. Home. read more

Unprofessional. The manner I was spoken to was disheartening. I walked in with intent to receive smog repairs - I had a CAP Voucher that I received in the mail the day of my visit. I handed all documents to the employee assisting me & was told that I already took my car to be serviced. Confused, I assured two different employees that I had not received repairs anywhere else. I was unaware that I was sent a copy of the original document by BAR - still unsure as to why that is. (you need the original document to be serviced) The manager, I'm guessing, proceeded to go back and forth me, basically saying I was lying. Then instructed the initial employee helping me to call BAR & notify them somebody is bringing in a voucher that's already been used & see what the next steps are. After being informed that the letter was in fact legit, instead of admitting to being rude the manager proceeds to tell the employee to make sure to write down the BAR associates name and number just to be safe next time and walks off. Talking to me aggressively & basically calling me a liar, especially in front of my children, was uncalled for. The establishment may have been nice but the staff is extremely unprofessional. I am not a confrontational person, nor did I walk into their establishment with an attitude. I hope nobody else receives that treatment & I hope they don't regularly speak to people/ women that way. I've read other reviews and seems if you are a person of color or woman then this establishment isn't for you. read more

Check engine light P0705 popped on a few weeks ago Which is a code for the transmission range sensor circuit. At first the car had no symptoms, but soon it started idoling rough and high, and jerking back and fourth while at a stop light. No Bueno. We originally took our car across the street to all Automatic transmission and after they looked it over and couldn't find anything, they suggested we take it across the street to mcwilliams and Walden. They Even gave us the option of driving our car across the street for us so we didn't have to come back just to drive it across the street!. Lol. Awesome. The staff at mcwilliams were very friendly and helpful and patient. Lol we asked a lot of questions, and they were very helpful in answering all of them in a way we'd understand, since car repairs are way beyond me lol. After the diagnosis of a $135 they were able to Find the problem exactly and immediately ordered the parts and began the repairs, the car was Quickly fixed, ( picked up next day) And all is working normal again. Our car Doesn't have any of the symptoms anymore lol and even runs a lot more smoother! Total was $701.21. Definitely worth it. Not sure if that's the Going rate for work like this, But I'm just grateful that we were Referred to them Because they Do good work and are honest people. The end. read more

McWilliams and Walden Automotive Repair is a garage I have depended on for many years to service my vehicles. They provide top notch service. The personnel there are always pleasant and do their best to give you an accurate estimate of the costs and the time that your car will be in the shop. I could not ask for more; that is why this is my first stop for smog, oil changes, tires, and auto repairs. read more

Few months ago spent 5k on odyssey van. Timing belt was one item replaced. Few days later timing belt came off. Turns out they just put the new timing belt over the remnants of the old timing belt. Took pics. It was very clear. They denied it. Had to pay almost another grand to fix. Will not be going back. Shoddy work and looking to make a buck instead of credibility. read more

McWilliams & Walden - Clearly remnants of old timing belt. - Smog Check Stations Near Me - Bakersfield, California

See all

All I can say didn't start off good had a appointment on a Tuesday morning car didn't get looked at until Thursday part wasn't supposed to be in until wed wasn't really happy at all but the figured out what was wrong with it and ordered the part part was supposed to be in on Wednesday the next week so of course a little pissed off so I wouldn't get the car until Friday mid u it's been a week already to my surprise the part came in on wed and it was done on wed I got the call. And was like what???!!! So ... The turned a bad thing into a good thing the last time I had gotten work done was in the 90s when they used to be on Niles and they were always on point back then highly recommend them thank u read more

These guys are crooks, marking up parts up to almost 200 percent. Took my vehicle for an estimate and was floored by the price of the parts. Found everything online at a fourth of the cost. read more

I can't say enough about this automotive center. The owner was very helpful and professional. Our car was towed here after hours and the owner welcome us, showed empathy, helped steer the car while my sons pushed, and took our keys and the paperwork. On Monday, we heard from them promptly and our car was repaired in a timely manner. The owner is definitely doing something right! His staff appeared content and happy to work there. I definitely would take my car here! read more

For those of you who read my 8/8/23 post about the failed smog test and Barber Honda's poor customer service, might like a story about excellent customer service. Yesterday, because of my post, Gary from McWilliams & Walden reached out to me and invited me to bring my car to their facility this morning. He wrote, "I will put a scanner on it and see if it's actually communicating. If it is we can then smog it, ..." My car communicated just fine and passed the smog test. While I'm happy to be able to finish my registration, I'm also happy that tomorrow I don't have to drive 90 miles each way to Valencia and back. But my greatest joy comes from an individual reaching out to help when they didn't have to. Thank you, Gary. In the future, McWilliams & Walden is where I'll take my car for service. (edited) read more

Our neighbors recommended McWilliams & Walden for their quality work and service. We've taken in two different older cars several times now and have had very good experiences. They explain things clearly and have been prompt with their service. We'll definitely be returning when something else inevitably goes wrong with our aging vehicles. read more

Steven & the manager Dakota not only gave horrible service but also had us walk two units down to receive our vehicle . Also as we were picking up our vehicle one of the employees sped right passed my mother & I in another customers Tesla clearly not respecting the vehicle . As if things couldn't get worse we went in to the car the engine cover was torn off in the passenger seat of the car. We go back in to ask them which was there mistake then Steven begins being not only being rude but his tone and demeanor completely switch up . I would like to add I asked him for his name he said "don't worry about it" Then he storms off saying he doesn't gotta put up with this , but he completely forgets to add the screws so for the 3rd time we have to go back and ask for service which at this point we weren't being respected . It was there mistake but yet we are getting taxed for there actions. If you have other options I would strongly encourage to avoid this shop all together. read more

See all

They're thorough and honest. Not necessarily cheap, but you get what you pay for... excellent service.