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    Recommended Reviews - MCoconutz

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    10 years ago

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    Hermes Auto & Upholstery

    Hermes Auto & Upholstery

    1.0(1 review)
    0.9 mi

    Friday-November 2nd at roughly 5pm…read more.. We received a call from Hermes Upholstery, my wife took the call from my phone and I listened from the background... Brenda, the wife, proceeded to berate my wife with regards to the rocking chair payment?!. We took them the chair the 1st week of August. (Let me remind you all its now November) After hearing a few minutes of discussion, Brenda started yelling through the phone at my wife; I was on another floor and in another room...my wife kept saying, "send us an itemized bill and we will pay it". (My wife even gave her our address) Brenda did not accept any of the solutions my wife offered and handed the phone to her husband, Lavern. My wife continued to try and resolve the issue diplomatically with rational calm conversation by stating the facts, but Lavern would not listen and kept interrupting her over and over; she actually counted and stated to Lavern that he had interrupted her now 7x and is this anyway to treat any customer?!. (My wife is in education and her patience is quite astonishing) I ask you, If someone would call and yell at you, which Brenda did at my wife Angie, for several minutes, I would have hung up the phone...but Angie just kept trying to solve the problem by repeating herself in hopes they would listen, and that a rational human being on the other end of the phone line would accept the information and the call would be resolved?!. Nope. After numerous attempts by my wife to resolve the payment dispute, by offering numerous solutions, Lavern threatened small claims court for the unpaid rocking chair and ended the call?!. Summary... -Mrs. Hermes called my number, for the 1st time in 2.5months asking for payment?!. -We have no bill, which is why we asked to have it mailed to our local address with an itemized list of the expenses; standard business practices. -They refuse to send us a bill. -They refuse to accept anything but cash, even though we were never informed of any type of limited payment options. -They had the rocking chair for over a month before I was forced to stop in and ask about the status of the rocking chair. -They never made contact until November 2nd requesting cash payment only?!. -I visited the store a 3rd and final time in October and Lavern showed me the chair in a storage shed but would not let me see the chair, inspect the chair, sit in the chair or even touch the chair..."because it was wrapped up" which is what he told me when I asked?!. I ask you, if you left an item with a business and they never contacted you for over a month, and then you were forced to stop in to check on the status, request a finish date, never hear anything, then go back in 2 subsequent times to see it wrapped up in a storage shed but not allowed to actually see it or inspect it, have no itemized bill, and then be called over the phone saying it's done and the cost is $451.50; while they yell at the customer on the other end of the phone...would you pay the bill?!. These people are most unprofessional we have ever experienced. They did nothing to garner our business; they came recommended, so I did not think I would have to go to such extremes to make sure they did a professional job or were professionals?!. They called us on November 2nd after the rocking chair had been there since August, berated my wife for payment, threatened court, and then hung up?!. I wonder why they only take cash?!. (To avoid paying taxes?!.) We will never use Hermes ever again for anything; as this was our 1st experience with them, us being new to town... I would highly recommend using anyone else for upholstery services in the Maquoketa area, as they stated they are keeping our chair, they will not provide an itemized bill, and they expect to be paid a made up cash due amount?!. No way!!! Mr. Scholl

    Culver's Lawn & Landscape

    Culver's Lawn & Landscape

    2.9(11 reviews)
    44.4 mi
    $$

    If you're in the market for some gardening, Culver's in Marion is probably the largest dealer of…read moreplants and garden materials in the area. There is a very large outdoor area filled with flowers, shrubs, ornamental grasses, trees, patio gear, etc. The staff is very knowledgeable, and willing to answer any question you have...except. Except when I asked for the Wi-Fi password for the guest access, they claimed that they did not know the password, or that it wasn't working. Hmmm, there was a strong signal on both the private and guest WiFi, so that answer didn't sit well with me at all. I'll deduct a star for that. Large parking area just off Highway 151, east of Highway 13.

    BUYER BEWARE!! Last year we hired Culver's for our backyard…read morelandscaping. It was not a small project, and why we went with what we thought was the best company around and paid a PREMIUM for the work. A month after we noticed water was not draining off half the yard, it just sits there going nowhere creating a huge muddy mess making the yard completely unusable. We were told it's our problem and the job is to extensive for Culver's to fix and we would have to hire someone else. This is after spending nearly 33k on our project. After several months and attempts to get the owner to come inspect their work we have yet to hear from anyone. I guess putting in drainage tile is to extensive of a job for a landscaping company. I expected better customer service after giving them our business.

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    Culver's Lawn & Landscape
    Culver's Lawn & Landscape
    Culver's Lawn & Landscape

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    MCoconutz - accessories - Updated May 2026

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