First impressions matter. They were "nice" enough to let me know they aren't booking out for over a month... and my pup is 9 weeks and need to be seen ASAP. So they sent me to MSPCA and cut me off. Having just moved to Cape from our beloved Hudson, seems I'm going to have to drive back 1.5 hours just to get my new pup seen and a wellness check. What surprised me was how short/curt the receptionist was, a bit in a hurry - which has not been my experience in MetroWest (my beloved dog passed at 18 years of age = she had EXTRAORDINARY CARE). Tufts in Grafton is always human, humane, compassionate. VCA Northborough and other MetroWest (overpriced conglomerate vets) have always exceeded on customer service. I hung up the phone and was stunned. Seems like pup is going to have to trek out west to be seen by people people who are also pet people. Sometimes it takes a bit of training for the front house to get it. But not A-typical of what I have read with this animal hospital (it is not the Docs receptionist, it is a local big brand, low rating animal hospital...). Beware. This Yelp posting is a tad misleading... read more