Made an appointment end of December. Arrived 9-10 minutes early, freezing cold. Door locked,went to local restaurant waited 15 minutes & called was told she had an appointment ??? Went in & was NOW told I could only drop off my documents. When I go to a Dentist on appointment I EXPECT my Teeth to be cleaned or worked on ??? 2 weeks later picked up my Tax stuff, was in an envelope, so I left. At home checked, it was ONLY MY Documents not a tax form. OH it will be in a few weeks. Finally after 3 weeks I asked for a PDF to look at my TAXES. Asked about a week later for a hard copy, was told for ME to print it out of PDF, I told Patricia I had NO printer, used a Laptop. Now May 3rd no hard copy. Sent PDF to a different CPA my Son recommended. HE found 2 big errors. Cost ME $250 plus the $275 I paid Patricia. She is a nice Lady but not TO ME efficient. Maybe takes on too much work. Have gone to 3 other CPA's over the years. An appointment meant they would complete my taxes THAT day not 5-6 weeks later. She wants ME to tell her the mistakes she made. NOT my concern now, Just want a refund. PAUL RAFANELLO sold her his business because he retired after a bad stroke. I assumed she was like him, totally efficient but no. Just warning people to go elsewhere, not bad mouthing her, stating what happened to ME IF I get my refund I will bring her the new Documents. GOD BLESS AMERICA, my Son & I defended. read more

Pros: Provides details on various topics. Cons: Critical oversights/requests communicated too late to remedy or to provide supporting documentation to address. Pros: Willing to take on clients a week before tax day. Cons: Expect a week to process as opposed to the 1 hour it takes other places. Pros: One-on-one Cons: Decrease response time. No team to answer calls as the "we" "our" language of website suggests. Generally defensive: - Responds to customer's inquiry of unexpected line items by implying that the customer prefers a falsified document. - Responds to customer concern of delayed communication with offense. My assumption is that the CPA's intentions are good and that she is familiar with her field. If communication skills and timeliness improved and an appreciation of the impact that the lack thereof has on a client's time and checkbook were acknowledged, it would greatly improve the customer experience. read more

I came from overseas and was completely lost trying to navigate my father's personal business locally. I searched online looking for an accountant to help bail me out, as I was very overwhelmed! I found McMillan Associates and Ms. McMillan promptly returned to me. I was rescued and taken under her wing! She has much compassion and patience with me. Ms McMillan is very knowledgeable and resourceful. I especially liked the fact that she was able to attend my home and assist with organizing me so that I could present to her what she needed for the task at hand. Ms McMillan is very personable and professional. Her past employment and experience has proved invaluable to me. And when I needed referrals to other professionals McMillan Associates gave me excellent direction. I am very confident referring McMillan Associates to any one who is looking for professional personalized service. read more