My tax was simple, I gave them all my information in Feb but they didn't tell me until the day…read morebefore deadline that they had file extension. Absolutely nightmare. They are selectively "friendly" to certain customers. If you bring in a lot of tax revenue to them they will treat you well. In my case, the owner pretty much told me I was nothing to their business, they would not accept me as a customer because my tax was too simple and cheap to do. Probably also why they deprioritized my tax filing till after the deadline. What a disgrace

Andrew Tong was a senior accountant at Zhou Agency that we had the pleasure of working with for our…read more2024 business and personal tax filings! Andrew was EXCELLENT to work with! He was very, very patient and thorough to go over all of our taxes, explain patiently each filings, instruct us on what to do. He even helped save an additional $10K by advising to file an abatement! Though tax preparation is expensive, we still plan to utilize Andrew's help in 2025 for our businesses b/c of the complexities! I would HIGHLY advise and recommend seeking Andrew's expertise and services within Zhou Agency! I also am so grateful to Justine for her compassion for our family and business life! She has supported us these past 3 years with the care I'd hope anyone would want from a person helping with tax filings! Thank you, Justine and Andrew for all of your help with our tax filings! See you in 2026 for our next tax filings!

Went to this location for a quick deposit and went to the teller because of the amount. There was…read moreone teller, which was a surprise for Friday at lunch hour. Fortunately only one person ahead of me so it was quick. Teller was pleasant but not anything welcoming or appreciative of my business. Average customer service, nothing great-nothing bad. The experience today was just ok, nothing out of the ordinary. Sometimes I think is just more pleasant dealing with robots than with actual people that have the hospitality of a robot.

Does anyone work over there to answer the phone, or are they really too busy to even answer the…read morephone??