I was a loyal customer of American Pest Management from 2011 to 2024, across three different homes…read more That's over a decade of uninterrupted service, consistent payments, and great interactions with their technicians, who I want to be clear are absolutely excellent. Every one of them was professional, courteous, and did great work.   Unfortunately, the same cannot be said for the administrative side of the business, which has gone drastically downhill since the company was bought out around 2020. What was once a well-run and customer-focused operation is now disorganized, confusing, and rigidly corporate.   After moving outside their service area at the end of 2024, I was charged an early cancellation fee, something I had never been made aware of, and frankly, it made no sense considering I had been with them for nearly 14 years. At no point during my time with American Pest Management was I made aware of an annual contract, and not once did I receive a renewal notice... until after I had already canceled service. That was the first and only time I ever received a renewal notice in all those years.   Because of that notice, I reached out to ask whether the new owners of our house had continued service, since I had been told by American Pest that if they did, I would be refunded the cancellation fee. When I followed up, I was told this refund offer had "never existed."   So which is it?   This kind of inconsistency, coupled with the complete disregard for a long-term customer, is deeply frustrating. To be hit with a cancellation penalty almost 14 years of continuous service is not just disappointing, it's exploitative. If this is how American Pest Management treats loyal customers, I can only imagine how they treat new ones.   Again, the technicians are wonderful, and this review is no reflection on them. But the business practices, customer communication, and administrative policies are seriously broken.   I would not recommend American Pest Management based on how I was treated. Loyalty clearly means nothing to them.

Initial consultation was through and informative. Doug was helpful in diagnosing issues and…read moresuggesting solutions.

Quarterly spraying at our home, office & a non profit building/organization building. Their…read moredispatcher reminds us when the next appt is. Although we miss Darrel, the young lady that came was very polite & thorough too. RAM has prompt billing. From start to finish-RAM gets an A+. Highly recommend them.

From the owner: Ram Exterminators LLC provides residential and commercial extermination services in North Central…read moreKansas and South Central Nebraska.

Patrick did a thorough pest control inspection and treatment and discussed future treatments for…read morethe summer and fall treatment services. This helped me understand products that are used and will be used.

The guy who came and done the consultation, told us it would be $93 every quarter. Then when the…read moreguy gets here to do the extermination, after he was all done, told us it was $176. So I was confused where the extra fees came from and he said something about them coming out here. No one told us that . I called the guy who done our consultation and he was supposed to call me back and never did. Then when the guy was doing the extermination wouldn't even do any outside extermination. he said they skip the winter months outside. which is frustrating because the tree outside is what's causing our infestation with Barry Nats or whatever. I feel like it was a bait and switch. And then we didn't even get what we paid for.

Recently I saw some sawdust like debris in my home. Fearing it might be termites I called Ozark…read morePest Control. They came out that day to check and found out that it was ants that had made a home in my window sill. They treated the problem (much less than the termite treatment) and fixed the problem. Thanks!

From the owner: Ozark Integrated Pest Management has merged with Green Pest Solutions and is now named Green Pest…read moreSolutions. A pest control business that services both residences and commercial locations throughout Lawrence and Topeka, KS. For more information visit gpspest.com.

We had bats in the attic and they were somehow getting into the house. Yikes! We searched for…read morelocal companies (we live in a town of around 50,000 people) and Orkin said in their ad that they handled bats. My wife drove over (short drive) to the Orkin office and talked to Vince, the Service Manager. Vince came out THAT DAY and spent 2 full hours inspecting the house's exterior and then did a very thorough attic inspection. Vince came by THE NEXT DAY with a very thorough analysis, including photos, of what was happening and the cost to fix. Vince showed up for both appointments exactly on time and even wore booties to cover his shoes. The repair team showed up on time and did a great job. We even tacked on some additional work (gutter screens). Our experience with Vince, the team, and Orkin was excellent.

Absolutely worst service imaginable. SALINA KS tech Vince shows up late, half asses inspection,…read moredidn't even get fully into attic. Saw bat guano saw an infestation of bats and their bugs and took 2 weeks to get a report together that mention nothing of what he found but what he wanted to charge to perform work for something he fails to mention why. Then claims only the branch owner can verify. After speaking with multiple staf members im told the manager who also owns the place would be talking to me next, who answers but Vince, the same dipshit that couldn't identify the bug and needed to speak to his boss whom he claims is him. So now we're waiting on Vince to have a talk with himself to identify a bug found with the bats, all before we can get anything done. Here up Vince. Your competition will likely get the job. ​