We had priced a mattress at another store and stopped here to compare. John was friendly and…read moreknowledgeable. He asked questions to understand our needs, then showed us different options. He made us deal we could not refuse! We ended up with a better mattress for a lower price. We highly recommend John when you need a new mattress.

We have been shopping for a new bed and found that Beds for Less is no longer in business.read more

I recently moved here and had to furnish an apartment. After buying a nice, but uncomfortable sofa…read moreon Wayfair, I browsed Furniture Warehouse and found a great sofa. I talked with the owner, he made me a nice trade deal and two days later I had a great sofa in my apartment. The staff is very friendly too. Very accommodating. Not everything here is to my personal style; I'm more modern/contemporary, but they do have nice things if you look - and, keep going back like I did because they continue to get in new stock items. I wanted a rug for my office. Found one a week later at a good price. If you're a student on a tighter budget, check out their rentals next door. Everything is for sale and well priced. I keep going back, searching for a coffee table for my office.

We bought a sectional here, right after we moved to Fort Riley. It was decently priced. They were…read moreattentive and helpful when we were trying to decide between two sectionals. We were given a free tape measure and called back after we got home. We were able to order the sectional by phone late that evening and have it delivered on post with in 48 hours.

Our salesman was seemingly caring and knowledgeable. However, as much our fault as anyone's..... We…read moregot caught up in the hype about the marvelous things a tempurpedic can do for us. Biggest waste of thousands of dollars, ever! I think I actually feel worse when I get up in the morning than with my $1000 previous mattress. In addition, the guys set it up wrong, without supports. We waited a tad too long to call & complain. Salesman checked with manager, who said "nothing they can do". Salesman said he personally would come out to see how he could make it better, but never did. Worst befoonery experience of my life.

My husband and I were looking for a new bed for our new home we knew that Labor Day sales are an…read moreexcellent time to buy. We first came to Mattress firm at Manhattan Crossing and spoke with Marinda Kennedy she was very knowledgeable on the products , she was polite and we had all of our questions answered. Naturally we went to 4 other stores after to compare types, sales etc. Ultimately we came back to Mattress Firm not just for the Best Bed but for Marinda she made us feel the most at ease of our investment. Thank you Marinda for your excellent customer service and we will recommend you and Mattress Firm to our friends.

We had a failed mattress by Serta (comfort I-series) after 5 years. We called Serta to do the…read morequalifying process for a replacement on the lifetime warranty. Tia received no commission as this reorder / selection process went through corporate. Despite this, she gave us exceptional service when discussing the situation on the phone AND when we arrived on site per her offer to help us select a new mattress. As an employee, Tia had absolutely nothing to gain from an essential non sale to her store, and she still provided us with exceptional service. You should look no further than working with Tia to help you find the perfect mattress. Ours arrived last week and it an amazing selection. I hope corporate is reading this and gives her a promotion. Tia is an exemplary employee / representation of Mattress Hub. With 5 mattress stores in Manhattan, this is the place to shop and be satisfied! Quality customer service still exists!

They push temperpedic mattress even as I explained what I needed. My mistake ...I went with it…read more It was totally a horrible choice . Much too hard and yet felt lumpy. Still you have to keep it a month when I knew it would not work. And be aware...there is NO refund. I did sign off thinking for sure the highly recommended mattress would work. Ordered a different mattress that was 1 k less and you just lose the money. Go to Manhattan sleep source and appliance. Full refunds and much better guarantees and help.

Over the past 6 months, Faith Furniture has delivered 2 power recliners. The first one had to be…read morereturned because my wife died from health complications, a her chair was returned. I returned to Faith Furniture this month to find a power recliner that would fit me. Their sales representative, Olivia, handled both sales with excellent advice and helpful suggestions. I found exactly what I was looking for from their vast inventory of recliners. I will use Faith Furniture for any future home furnishing purchases.

I Bought A Lift Recliner To Day, The Price Was Cheaper Then On Line. They Were Friendly & Good…read moreService . I Would Recommend Them To Any One.

Here you have a store that sells large items that needs to be delivered and they charge you an…read moreoutrageous delivery price. The delivery was over 25% of the gross sale "More". Outrageous to charge so much. They know that they have you hooked and if you have no choice, after your hooked, they got ya! If I go to most any store that sells large items, they offer free delivery if you buy, say over $300. But not Ashley furniture here in Topeka, KS. Get them in and hit them with a surprise charge. I am not recommending this store. I will shop around.

This is the worst Ashley store ever. Taking advantage of an 85 year old woman Rhonda at the store…read moreshould not be working there. She will tell you everything that they can't do management still has not called back. It's been since January Rhonda rude, and hateful, and has an attitude on her shoulder as soon as you walk on the door. when you asked to speak to the manager, she keeps on saying that she is the customer service manager. I don't know if she doesn't understand or if she's just illiterate and doesn't know what the store manager means when a customer asked for the store manager. and when you asked the store manager what time they work they just show up whenever they feel like it is what Rhonda says. They have no set schedule even though I have asked several times for the store manager to call yet. It's been almost three months and no one has called. I just called again today trying to get my grandmother's couch fixed, they have a warranty for an Ashley furniture store refuses to honor that warranty. The couch is three months old. The only other way I know how to figure out to honor a warranty is when they get a notification back from Ashley furniture credit card, stating that they got dispute on one of the pay for defective furniture. maybe then when they actually get deducted over $1000 for a couch someone at the store will give a call back. but praise to the Topeka store Ashley furniture if you're looking for customer service and reliable information. Please call them. They will be glad to help you in anyway that they need to. even when you didn't buy the couch from them. The manager finally called back after three months to the lack of his customer service due to his customer service manager, Rhonda the store manager is Travis. He's really nice guy. I just feel sorry for him that he has to deal with employees like Rhonda protection is going to fix the couch. ask Ashley furniture purchase will be at the Ashley furniture store in Topeka, Kansas.

Paid $3100 for a couch. Over a month later, parts of it were delivered but they were missing the…read morecomplete set and one piece had the fabric damaged by the knife they used to cut the plastic off. I noticed it and asked them to replace it. The delivery guy said, "That part will be covered by the remaining piece once we deliver it." I said "Absolutely not! I paid $3100 for a couch I want what I paid for. Especially having kids that will find that and hide their toys in it eventually and rip it wider." They told me they would order them and I would wait another 2-3 weeks for the final pieces to arrive. I tried calling but they never called back. Texted the number but very rarely texted back. Then, they said they accidentally ordered the wrong part but "they found a replacement". I automatically assumed that they decided to send me the floor model. Sure enough, they delivered me the floor model. I knew because it was faded and not wrapped like the other pieces were when they were delivered. I sent them back catching with the floor model and said I want what I paid for. They offered to call the store to work it out when I demanded that I should call them. I went back in my house but my cameras caught them talking to their manager on speaker and were complaining about how the replacement piece "didn't fool me". They told me they had to order a new one then, uh duh! Will never return. Will drive elsewhere and tell them the same experience and hope that this store does a revamp of their employees.

The customer service was great. Helped me and my wife find the right items. Very friendly and…read morewilling to answer any questions we had.

UPDATE! Despite no return calls from the owner the full amount of the purchase was credited to the…read morecredit card used for the transaction. I still think owners and staff should practice improved communication methods. I do realize, however, that the refund is a departure from their store credit policy on returns. That is worth quite a lot and I'm grateful.

Rick, Bertha and Donia were amazing! We just moved here…read morefrom across the country and had 1 day to find a couch before we left on a honeymoon. After no customer service at Ashley's Home Furniture, we went to Feldkamp's and they took great care of us! Fantastic guest experience, awesome military discount and very welcoming to the community! We will be back for the rest of our furniture.