The have switched off the link to Google Reviews on their website because of bad reviews - mine is one of them. Steer clear and go elsewhere. Sales gets you in, installation dirty, fragmented and riddles with faults, errors and damage. Recently found a serious electrical risk which means I am getting the whole thing checked for safety. read more

Two young guys from McKinnon Heating and Cooling replaced some broken heating ducts. They were efficient - arriving on time and completing the job in just over an hour and cleaning up before they left. They came with all the parts necessary whereas other quotes I got assumed that they would have to return with the parts later after looking at the job and would charge me more for that travel time. It cost me $270 which was better than other quotes I got. They were recommended to me by a neighbour who is a tradie. read more

Do not use them! Although the salesman was really friendly & helpful and the installers cleaned up after themselves the basic errors and awful customer service following installation were horrendous! The job was completed by subcontractors and the new power safety board was not inspected as required, electric cabling was not secured in the ceiling and was laid diagonally across rather than following the beams. The A/C unit wasn't properly drained or fitted to the ground (it was adhered to the balcony using silicone sealant which lasted for 3 months before cracking and failing). The company were quite rude & condascending when I reported issues to them and often saying one thing over the phone then another in email. I ended up reporting to both VBA & ESV regarding the non-compliant works. It took a while for VBA to investigate but both organisations found the work to be defective and required remedial works to be undertaken. Apart from the sub-contractor plumber I have not received an apology. McKinnons have acknowleded that remedial works were required but have refused to apologise. I have been threatened with being taken to VCAT and quotes from their contract thrown at me. When I quoted back their website saying "passionate about service, quality workmanship and after sales support" all I got was silence. I have had to chase them to provide electrical safety and plumbing compliance certificates - even then they provided me with a plumbing certificate with the original installation date rather than following the completion of remedial works. I advise you not to use this company but you can make up your own mind! read more