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    Midnight Sun Home Care

    Midnight Sun Home Care

    2.0(3 reviews)
    0.5 mi

    Terrible at returning calls. I cannot speak to the quality of care, only the office management. I…read morebroke my leg on 4/27 and contacted Becky in the office a few days later. I am 70 years old and live alone since my wife passed in '16 and kids live outside. So I am hobbling alone at home on crutches taking care of myself and 2 labs. Surgeon advised surgery to place screw and plate because both tibia and fibula were displaced to different degrees. Becky from Midnight Sun sent service agreement, which I could not copy due to faulty printer, but I emailed Becky back in which I confirmed I agreed. I also notified surgeon that Midnight Sun would transport me to and from surgery and care for me afterwards. I called repeatedly as surgery day approached (and so did doc's office) to no avail. Neither of us could get a call back. Meanwhile Home Care Assistance of Anchorage, whom I called early on to tell them I decided on Midnight Sun CALLED ME TO MAKE SURE I WAS OK AND SET UP FOR SURGERY. Moral of story: I should have enlisted Home Care Assistance of Anchorage to do the job right from the beginning.

    Well I'm not here to badmouth the company, Truth of the matter is I'm a PCA and I went to school to…read morefurther my education in the field -came back as a CNA..Needless to say when I returned from school and I thought I'd continue where I left off and keep it going with these people --instead I was really taken off the schedule without any prior notice..Keep in mind I understand that they're an "at will employer "and I definitely understand what that means to work for an At will employer. It burned me up when I called the office and explain to them that I was in school this whole time ,JUST graduated ,and came back to them being this way ??even though they tryed to express their care and say I could come back when they have availability -I did not do so Just off of the simple fact that if they really wanted me they didn't have to terminate me‍‍anyway the company im with now deals a whole lot more fairly where I am currently.

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    Midnight Sun Home Care
    Midnight Sun Home Care
    Midnight Sun Home Care

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    Campbell Creek House

    Campbell Creek House

    1.0(1 review)
    3.4 mi

    Despite friendly staff, a promised good staff to patient ratio, and a seemingly good start when my…read moreMom stayed there, the facility failed to keep pace with meeting my Mom's increasing needs as she lost key abilities and suffered increasing frailty. As her body became weaker, more frail and prone to pressure sores, she was still put in a regular dining chair instead of a softer, more supportive reclining chair, contrary to family's repeated requests. When she lost the ability to eat by herself, they failed to assist her to eat nutritionally appropriate foods 'little and often', with the result of rapid, dangerous weight loss. Her behaviour was fearful and withdrawn. Despite numerous requests, they did not provide daily records of how much she had eaten or how often food was offered to her. There was no monitoring or record keeping of her food and liquid intake. The family would have accepted the facility telling us that her needs exceeded their capacity, and recommending that she go into a skilled nursing facility. Instead, they kept insisting that they were meeting her needs, even while Mom was visibly approaching preventable death. Upon the family removing her from this facility, her health immediately began to dramatically improve, with rapid weight gain, and she went on to have a significant period of a good quality of life, enjoying the optimum health possible within the limitations of her medical condition. The logical conclusion is that the preventable elements of her decline (weight loss, frequent falls, being withdrawn) during her time at the facility was due in large part to the neglect she suffered. The family also witnessed other residents having unmet needs, for example residents experiencing falls when no staff were present in the day room, and a lady who was recovering from a stroke being excluded from activities by not having obvious, easy-to-implement, adaptations offered to her.

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    Campbell Creek House
    Campbell Creek House - Bed bug found there

    Bed bug found there

    Campbell Creek House - Infested with bed bugs

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    Infested with bed bugs

    McKinley Care - assistedliving - Updated May 2026

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