Read this before boarding your dog here, if you care at all for their well being. I'm sorry, it's…read morelong.
My first issue with this place is their pricing is not at all transparent on their website. Their website says $45 a night. This is grossly misleading. My dog is incredibly anxious and takes medication to help with that. They charged me to give her her meds that I provided for her. $95. Ninety five dollars to give a dog one and a half pills once a day. Not once did they mention this either on their website or when I was dropping her off.
I shrugged that off. Irritated, but those meds keep my dog safe and I will pay ANY amount to keep her safe.
And then I got home. Whereupon I noticed two large injuries on her front paws. One swelling abrasion, and one puncture wound.
Naturally concerned, I called them to ask about it. The manager that I spoke to was very helpful and apologetic and said that he'd discuss with his staff and get back to me. He was polite and overall a joy to speak to and deserves a promotion. He said that he didn't notice any injuries on my dog during his time with her.
After the call, I received a call back from the owner. He was condescending and short with me, blaming my dogs swollen paw on a grass allergy. Plausible, right? No. She is a mostly outdoor dog and we regularly go on walks in grassy areas. Beyond that- get this! He said during my dogs nail trim, he noticed the abrasion and thought nothing of it. His exact words were "it's like a kid at daycare, right? Sometimes they get hurt." Which absolutely makes sense, but the difference here is the kids parents would get a call, an incident report, anything to be like "hey this happened FYI." And if I had gotten a call I wouldn't be so angry.
When I brought up the lack of communication (which, btw, I called 2-3 times to check on her during my trip and this was NEVER mentioned) he said "oh do you want me to make a note of that in her file to give you a call if something like this happens again?" (That should be default. Call the owner if something happens to their dog, what the crap?) And I said "no thank you, she won't be returning so that won't be necessary", and instead of working with me to find a solution, or at the VERY least offering to cover veterinary bills or refund the $95 that they didn't tell me I would be paying, he offered a very condescending goodbye and promptly hung up on me.
Also please note that NO ONE NOTICED THE PUNCTURE WOUND on my dog over the course of her stay, when it was visible enough that we noticed within ten minutes.
I respect that this is a family owned business and appreciate the work that went into building this, but the negligence and lack of communication and transparency is not acceptable. Not to mention the absolute lack of any solution offered besides "put Neosporin on it".
TLDR: they did not disclose pricing, were very condescending, and my dog came back injured.