This review is not for Dr Kimberly McGrath who is located @ 6300 N Wickham Road located in Melbourne, FL 32940 & their phone # is 321-253-4032 but rather for his office staff. They are the worse you will ever encounter. I wanted to get copies of my medical records so I called the office & got the front desk person who is Linda. I asked her how to get my medical records & she told me that Omni should have sent an Internet link. I told her that I didn't get it. She said that she would submit my e-mail address again & I would get the link. I didn't get it so I called Linda again & she said I didn't give her my correct e-mail address so we went over that again. Ok now we made sure the address was correct and Linda sent it again & told me to give it some time & I would get the link. I waited & by the next day I still didn't have the link so I called Linda again & she check the address again. I suggested that she should sent me an e-mail from her e-mail as a test & I would sent it back as a test at first she was resistant to the idea but then she decided it was a good idea. I asked her if she checked with Omni, who is the provider of the medical records and she said no. I said her doctor pays for the service shouldn't she inform him that it isn't working. She didn't care instead she said she would tell her office manager & her name is Terry & she wanted me to call them. Terry is a real piece of work she is as lazy & incompetent as Linda. Linda went on to tell me that other patients have had the same problem but no one did anything about it. Ok, I said I will pick up my records & I was informed that I would have to sign a release & and then come back in 14 day because they have to go into the archives to get the records. My only appointment was on May 15, 2019 so I said that was crazy. Terry also told me that I had to pay for the records and I said No! If your office worked properly I could get my own records from their portal I would not have to come to the office to get them.
This is Terry & Linda's job & they get paid but they are incompetent, lazy rude and all around useless. I don't even consider them mediocre worker they are just awful & when I asked for Dr, McGarth to give me a call Terry told me No. I wanted to let him know that I would be changing doctors that that level of incompetence trickles down to the patient. read more