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    MCG Ottumwa

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    17 days ago

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    UScellular & T-Mobile

    UScellular & T-Mobile

    (2 reviews)

    My mom and my uncle were in the Ottumwa, Iowa location this evening (Tuesday). The employee at the…read moredesk was very rude to my uncle and my mom. (The girl was blond with shoulder length hair). My uncle asked about screen protectors for my mom's phone, and asked the associate to come over to the phones to answer some questions about the screen protectors. The associate was very rude to My uncle and mom by telling my Uncle "No," and she then argued with my uncle saying he was being rude to her, for asking her to get up off her seat to answer some questions. My uncle was frustrated and told the associate "we will just buy a phone someplace else". The employee then said "You didn't say anything about buying a phone, only screen protectors". So, what difference does it make what exactly the customer was trying to ask questions about, the associate should have responded to ANY AND EVERY NEED that was asked about. THAT IS HER JOB!!! It seems as though the Associate didn't think she was going to make any commission from my uncle until he mentioned that he was interested in purchasing a new phone. This is PURE LAZINESS AND DISRESPECT on the part of the associate and management as well as her superiors need to be aware that this is how she is treating customers!

    Went to see about the new promotion. They told me my trade would cover the new phone. She goes to…read moreget the new phone and brings back a pile of things to add to my "bundle". I told her to put a couple of things back and she said okay but these are already part of your bundle. I asked so they don't cost anything? Thinking that maybe they gave me more for my trade than the new phone. I did have to upgrade my line for the promotion and she did tell me my bill would go up due to that. I signed everything then a week later I got to thinking about it. When I looked at my account she financed $1000!! Had I known the accessories were so expensive I wouldn't have purchased any of it! I feel scammed and will be going in this weekend to take back what I can. Very unhappy customer. I feel they were not at all transparent.

    MCG Ottumwa - isps - Updated May 2026

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