Dr. Hannah is the best. She is very professional but also equally personable. Its literally my…read morefavorite doctor appointment I have. She is very knowledgeable and will take time to make sure you have no more questions. The front staff follows her lead and are very skillful at what they do and just as kind.

From the time I received my safety glasses they were not the right prescription but I was told to…read morewhere them all the time to give my eyes time to adjust while my every day glasses were ordered. My eyes never adjusted so when my daily glasses came in I mentioned a second time that the prescription was not right. They wanted to keep my frames I already had to fit the lenses into them and I would come back to try them. I came back and they lost the lenses so was going to order more lenses at their cost but I mentioned a 3rd time I can't see with this prescription. Still nothing done about it. When I came back in to get my glasses I asked if the Dr could just retest my eyes but was told all cost would be mine. I can't afford to fix something that was wrong to start with. So now I'm stuck with glasses for work and everyday that I have to take off to drive or watch TV or anything other than reading. This seems to be a common thing that happens here according to many people I have spoke to. I will be looking for a different eye Dr like I've heard others say after going there. I have mentioned to my employer the trouble I've had because I have to where these glasses at all times at work. It's very difficult to do my job and go up and down stairs . I am not at all pleased with the care I have received.

Callie from Chicago must be a troll. (Notice, she gave no specifics.) I've worn glasses for 69…read moreyears; been to numerous Optometrists and Ophthalmologists in Illinois and Arizona, had surgery, and all sorts of testing and have never had a better exam than from Dr. Vail at V/C. Staff and assistants have always been courteous, friendly and efficient. I've known Dr. Vail to go in on Sunday to treat an emergency, I have called him at home at 10:00 p.m. to ask an urgent question. He has treated my entire immediate and extended family (four generations) and no one has ever had a problem.

I have not had a good experience with Springfield Clinic in Macomb. Despite having Medicaid,…read moreMedicare, and United Healthcare, I have continued to receive bills from them. DHS has even sent multiple letters confirming that I do not owe the amounts they claim, yet the billing continues. I don't know what the issue is, but there is clearly a problem with their billing practices. While the facility itself may be clean, my trust has been shaken by these repeated errors. I'm not talking just errors in billing. I had to have blood drawn last spring. I went in waited for quite a while which seems to be the norm for getting a blood draw there. A young girl came out to get me for the draw, she didn't ask anything and did the draw. I thought something was off since I had around 14 blood tests for them to do. I leave and was home 20 minutes when they called saying that I walked out before they could do the blood draw. I explained that I was there and had it done. She called back 4 hours later stating they made a mistake and I needed to come back. I dislike this town, this county and the majority of medical facilities here. Something is lacking

big thank you dr shepard and staff seeing me on short notice…read morethis one special dr im so glad i was able get her as a dr again dr shepard staff big thank you