Asked to wait in order bay after I'd sat at the pick up window for a few minutes. 25 minutes later after seeing a fellow customer give up and going to get the food themselves I decided to do the same. They found my food, which was just sitting on the side. Cold as you can imagine. "oh sorry. I will go and talk to my manger". She did not come back
10 ish minutes later my food was brought to the counter and just handed to me with a thank you.
No acknowledgment that there was a mess up. They didn't tell me they were remaking it, I assumed they were.
the orders were still going out. The drive through was moving and the uber eats etc were still being dealt with just seems the order bays are forgotten about.
There were plenty of staff, and actually were not that busy if the amount of customers indie and using the drive through were to be believed. They had so many staff they have trouble fitting round each other but absolutely no organisation or a system that works.
An apology would've been nice. Not after much. Just an acknowledgment that it had got to pot and they're sorry/trying to fix it. No care given at all. read more