When I first ordered my vanilla ice coffee it was not made correctly it wasn't prepared the way I wanted it and once I told the staff about it they just looked at me like I said something wrong to them. It took three different staff members to get my drink replaced and fixed while the other two employees walked off and said something about how I didn't order it the way I wanted it fixed. The staff especially on the afternoon shift need to understand which something doesn't get made correctly how the customer orders it and wants it the staff member doesn't need to complain about it where everyone in the store can hear them. I did not know this how they were trained to talk about the customers and fix the customers order then blame the customer for making a hard coffee to make trust me its really not. Limited parking around the sides, drive thru ordering, kiosk ordering and inside ordering as well. Would I come back here probably not. read more

Ordered curbside at 7:42 PM and parked in spot #2. Around 7:55 PM, I observed an order being delivered to the vehicle in spot #1 while I was still waiting. While I was there, I watched an employee bring that order out with no greeting, no eye contact, no communication, and a rude handoff before immediately walking away. This is unacceptable customer service and not how customers should be treated. The employee who brought my order was polite, but the overall experience was inconsistent and poorly handled. I had similar issues at this location back in 2024 as well as every year we visit the area and it's disappointing to see no improvement whatsoever. As a store manager myself, this points to a lack of training, accountability, and management oversight. This location needs immediate attention. I would strongly encourage leadership or corporate to review this location's customer service standards and address these issues. read more

These same employees decided it was okay and professional to use foul language towards minors dining at the establishment 123 Russell pkwy 3 months ago and I reported it and corporate obviously did not handle the situation read more

Waited way too long for bad food that was made incorrectly, cold and nasty. Even though I waited patiently behind someone, who was conversing for a good while. I finally got my food and it was made completely incorrect..I asked for no mayo and not only was there mayo, it covered the whole patty. Waste of time and money. Employees are also rude and service sucks. It takes way to long to get your food or even acknowledged in line to order at the drive thru. Isn't that the whole point of fast food? read more

They can't even get sauces right. I asked for 3 sweet & sour plus 2 bbq. I received 2 sweet and sour and 3 honey mustard. It's not that damn hard! read more

Although this review is strictly for today, my experience in this establishment on a more than consistent basis is no shortage of egregious. Today I was told the ice cream machine to make the McFlurry was down, after I arrived to pick it up. I was offered a milkshake but I didn't want a milkshake. I was told to wait 10 minutes and it'd be ready only for the lady to tell me it's "actually not going to work... you can get a refund or we'll write your name down and you can get one another day when it's working." So I requested a refund and while going the through the process of trying to receive a refund, the McFlurry suddenly appears on the table. I was not even happy to see it at that point. read more

Wow , I don't know where to start this McDonald's seems only hire the DISABLED. I'm disabled and can't stand up, so I made an effort to sit as close to the counter where they give the food as possible, but when my food was done I asked politely if they could bring it to my table and the woman was VERY rude and made my kid get out of his stroller to go get it. Also there was a homeless man dancing to music from his phone in the front for the entire time I was eating. read more

No complaints from me. I have never had issues with the food. Just like anywhere else, they get swamped during peak hours and can be a bit slow but I try not to compare places to chik-fil-a's efficiency. If you need to get your Mickey-D fix, I recommend this location. read more

Wouldn't even give one star went in to order ignored my husband for 30 mins then the lady was yelling at me and my husband. Telling us to use the kiosk when we had a special order. She basically started to pick a fight with a customer. Have reported it to corporate. Have had problems with this McDonalds before. read more

I was trying to order something through the drive thru, however I sat at the speaker in the inside lane while three cars in the outside lane ordered and moved up. I kept saying hello? then I said do you not want to help me and someone said just a minute ma am. then I heard the other speaker start talking and that car ordering. I drove off. the last thing I need is crappy service and attitude. Deserves zero stars. read more

If I could do no stars I seriously would. This specific McDonald's has the worst service and rudest employees and management I've ever seen in a restaurant. I spent five years in the Army and of and on in the restaurant industry for ten years in total and serious the worst management and staff I've seen everywhere. They truly need to restructure everything. Even if I'm here for DoorDash I'm waiting an average of 30 minutes. read more

I would put zero stars if possible. Customer service is horrible, staff are lazy and rude, sandwiches are made so sloppy they're difficult to eat, these people can't even fill a fry container properly and you're lucky if 1/10 orders are done correctly. read more

Horrible service, waited about 15 minutes for our order. Was asked once if we had pancakes from an employee bringing out ready orders, we had not. Another employee came out with another order trying to hunt it's owners out. Had us pull-up to a third window, who knew there was a third window, and was parked at the corner of the building, if you've been to this location you'd know it's the absolute worse drive through in the city. We were just happy we weren't hit by another car. Several ppl behind got out of line and left!? Their new and improved service stinks. read more

Bad food, horrible customer service. And I never get my order correct. It's really not that difficult. You just have to care. I won't be back ever. Get it together, please !! read more

Worst McDonalds parking lot in the middle GA area, manager is not trained properly to manage the store and grounds. During peak times the drive thru customers take over the tiny parking lot and make it impossible for dining customers to exit the parking when their meal is complete. I was personally assaulted when a drive-thru customer took issue with my statement that he should exit the exit lane. I attempted to get the manager to assist but the response was "just call the police". I waited almost thirty minutes to be released from their parking lot chaos. I avoid this store like the plague. read more

Absolutely the worst customer service. Gone through drive thru and in store different occasions to pick up our mobile order just for staff to keep getting it wrong ! Where is the checks and balance in this place. Get the orders right the first time and people won't come back complaining other times . Btw this should be zero stars . Management should do customer service training read more

Lazy Mfs , dont come here in the evening they're going to waste your mf time with some bs excuse because theyre too lazy to work. This the second and last time i come to this mf and hear the "system is down" excuse. COME OUTSIDE AND TELL PEOPLE SO IM NOT SITTING IN LINE FOR 30 MINUTES BEFORE MY MF SHIFT . Lazy pos read more

im mad i have to put any stars, everytime i order they always forget something. i ordered fries and a bundle they forgot the fries, sauce, and a 10 pc nugget. even when there not busy they still forget something. they packed me a 6 pc nugget and it tasted like rubber and was cold. idk why this mcdonalds on russel is still in buiness but everyone knows it shouldnt be in buisness at all. just because they get a high grade on there inspection does not mean they do good with customers. when i walk inside to order i get yelled at for trying to tell them what they forgot on my order. they have terrible cutomer service for real and they managers dont even do anything about it. the mcdonalds on watson is top tier and deserves all the respect. but this mcdonalds on russel is very rude, disrespectful, and not professional at all. bad service for real read more

Talk about an uncomfortable environment. I placed a mobile order to pickup in store. As I walk in I hear "Who the f@$k ordered this mobile order?" I glared and told them me. They gave me my cups for my drinks. I had to weave my way through a bunch of friends hanging out at the front counter, fraternizing with the employees ( which was very uncomfortable). While I was waiting for my food, I noticed the employees handing out free food to their friends, never once was anything rung up through the register. This was frustrating, especially since I just paid $20+ for mine. Finally got my food. It was dry, cold and disgusting. McDonald's is McDonald's. I get it but I would atleast hope to get what I actually paid for. read more

Mcdonalds really needs to have corporate come in with this one. This is by far the WORST SERVICE IVE EVER RECEIVED AT AN ESTABLISHMENT. Workers are beyond rude, barely anyone working and only 3 orders to make it took them 25+ minutes for the food. Just 0/10 all around. Amazes me this store is still in business under current ownership. read more

I dont understand why anyone eats at any Mcdonalds....any. it's cheap unflavored food for mostly the poor....their crappy ingredients have been exposed....fillers have been exposed.... read more

Whenever I go to the McDonald's for breakfast they get things right. But when I go to the drive-up window they screw it up every time, last time I order a fish combo meal, and I got chicken McNuggets combo. This will teach me to walk in or just never to go this McDonald's again read more

The double quarter pounder was made to order and the fries were fresh will be returning...

If I could leave a negative star I would. Idc how hungry you are. Do not eat at this location. I'm tired of spending my money at places where the employees are rude and unprofessional. I literally didn't get all of my food items and when I returned I was told to wait in line and was there over 20 minutes. It's ridiculous and I'm sick of this kind of service. read more

Love, love, love McDonald's! Great customer service and always hot food and everything ordered in the bag! Well managed store! Keep up the great work! read more

Staff is lazy and do not care about customers. Impolite and did not fill my frappe more than 3/4 of the way WITH the whip cream. Also the coffee my buddy got was About 70% full. I understand leaving room to add stuff but this is Ridiculous. read more

they suck...they rip you off and then flat out lie to you and blame it on others...they are rude...they will hang up on you...then not answer the phone when you call back. they always get your orders wrong...the list could go on....simply put, they suck and don't even deserve 1 star... read more

This McDonald's was recently renovated and it is doing what it needs to do as a McDonald's--serve people fast food fast. I am giving it four stars because the staff is friendly, however it seems like they cannot handle large lines at peak lunch/dinner hours and that can be overwhelming, especially in the drive thru but I have noticed that they are getting better and better. read more

Well, yes this is just a fast food place, not a real sit down restaurant. Although I give it a five star, hate the new look of this place and others. It feels very crowded and kids need a place to play. However, the reason for the five is the crew/staff in the drive-thru our doing a great job and the fish sandwich tasted great. I tried it at two different times in the day same great service. read more

Service is ok. Food is awful. Nothing seems to taste fresh. Employees need to have better hygiene.

Slow slow slow!!!!!!!!!! Don't go through the drive thru. They ignored us at the window and we drove further up and had to reverse...

Beautiful restaurant and great food but the service was very slow even when there was only 5 people in the whole place other then the slow service is very nice and the parking is great read more

McDonald's is obviously very much fast food. They are greasy and delicious but everybody eats there. Great experience for kids now that they have apple slices and yogurt instead of fries and have a lot of variety and cheap options. read more

Easily half the time I've been there they got my order wrong. On the upper hand, one time I ordered maybe 16-18 dollars of food, they had me wait 20 minutes in the drive through, to bring me the wrong order 3 different times, and in the last time messed up so horribly, there was not a single item that was what I ordered, and they brought out more than double what it was. They asked me two times "are you sure this isn't what you ordered?" With a disapproving face, I said yeah whatever, and drove off with $43 dollars of food that they tried to convince me was mine. read more

This is by far the worst experience I have ever had at a Mcdonald's or any fast food restaurant for that matter. I ordered a double quarter pounder and fries on the app and drove to the store to the drive thru. I gave my order number and was told to pull to the first window for my receipt after a long wait to get to the window(lunch rush) I was told they were out of quarter pounder meat. I don't know why I was not told this at the drive thru speaker( I wouldn't have had to wait in the long drive thru line). I then asked them to just refund the order and the cashier told me to hold on and walked away. She came back about 2 minutes and advised me that they do not refund online orders. She said that I can just get another sandwich. I didn't want another sandwich, but I didn't have a choice, so I ordered a chicken sandwich. Then she asked me for 7.04 and when I asked why she said they canceled my online order( thought they couldn't do that) I payed and then pulled up to the second window. Then I was asked to pull up to a parking spot to have my food brought out (more waiting). I am very displeased with the complete lack of service. please give me a call on this issue. read more

I'm not to sure if 0 stars is possible , but if so they deserve it! It never fails to surprise me when restaurants who used to have higher standards fall so short. Plus side wahoo biscuit and sausage gravy is back!!! I didn't notice the sign till I was exiting the parking lot so of course it's been forever I had to make another trip trough drive through for one with extra gravy and I was disappointed, after 10 min in the line after paying they tried to give me someone else's food when I said that wasn't mine they asked what I ordered I got a bag with a box in it and a small about 1/2 cup of hard clumpy oatmeal look gravy that was it. I went inside after arguing my order I am told they must make fresh gravy so 25 from payment to actually correct food I leave... Yes it's the gravy and biscuits from many years ago and thankfully very fresh. Will I return this McDonald's I really hope not which is sad because I spend lot of time in this area at the family restaurant. Poorly managed poorly run! read more