The food it's McDonald's still delish to me and my family as it has been a favored restaurant in my family back home and . However , this Surf City location is my favorite the ambiance is always fun the amazing staff always pick me my spirits up after a long day of work or just me time. their are amazing and hard workers! Love you guys! On the behalf of my family and I want to thank the young man that was working the drive through window on a 3/12/2025 He's a very kind thanks. Anywho, in my many visits to this location have always been phenomenal! read more

I've lived here for 7 yrs and this McDonalds is by far the worst. Biggest complaint is The ice cream & frappe machines are always down , they'll close the ice cream machines down early at night so they don't have to do it after they close , which they close early enough as it is. I've stopped by at 9:30 pm at times and they're closed up already.Today I received a frappe with some kind of shredded clear plastic bag in it, ordered a large and come half full and the other half filled with whip cream. They can't seem to keep anyone employed there long. The franchise owner of this McDonalds obviously doesn't care and the corporation needs to do something about it! read more

Very poor service. I used my mobile app and ordered at the table. The staff behind the desk refused to bring it out of the table and kept calling out my name for me to come to the Counter and get it. Then they told me they were out of ketchup and had no better either. I will not be back to this location. read more

They have a low bar for quality for a McDonald's. Most times we go there this is what we get. Fries dumped over in the bag, sandwiches made where the stuff is t even on the bun straight, looks like someone threw it together. 50 bucks for this stuff... think we are about done with this location for good. I recommend staying away given their inability to take care with the food and food packaging read more

McDonald's - Fries placed upside down in bag (every time we go there) - Fast Food Near Me - Surf City, North Carolina

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This place is chaos The poor kid in charge is doing the best he can but nothing makes sense. As they pushed cars sto mobile lanes while trying to keep the drive thru moving. We were given part of the order at our vehicles. It is 20 minutes later and still waiting for my kids meal with a bag of cold fries and part of an adult meal. If you can't control mobile order or part of your restaurant close it down retrain your staff... make better decisions with this store read more

This store needs new management. Waiting in the drive thru line for 15-20 min on average. The sodas are given with the ice melted and watered down because they've been sitting for the 15-20 minutes. Food is typically cold and thrown together. Doesn't taste fresh. read more

If you want "fast food" then this isn't the place for you. Ordered a single cheeseburger and waited in line inside for 35 minutes. The drive through was wrapped around the building. Several people waited at the counter for 15+ minutes just to place their order. Management needs to be addressed. Not to mention the burger was the worst I've ever had. If you do choose this place I just want to wish you the best... read more

The worst McDonalds I have ever been to. & that says a lot. I have done DoorDash here and you wait at least 15 minutes for the order.

When I first moved here visited the Surf City location. I can't remember how the service was, but I do remember that my coke tasted strange. I did mention it to staff, but nothing changed. I went back on several occasions and discovered that the cokes always tasted bad, like the carbonation was sent up wrong, so I just stopped going there. Anyway, the last two mornings that I attempted to order at the drive thru, but no one was there to take the order. Each time I just left. It takes forever to get your food weather you are inside or out. Hey McDonald's hire some people and lower the prices. We all should just start cooking breakfast at home. read more

Service was awful. Took 25 minutes for them to fulfill a 2 meal mobile order that was supposed to be curbside pick up. Had to go inside and show them my order for them to actually make it and give it to me. Crazy because it was 2pm on a weekday and they were not busy at all! Thought I was an isolated incident until I saw the other drivers on curbside going in to get their orders as well. read more

This is your average McDonald's chain restaurant. The food meets the McDonald's standards. They appear to have everything in stock. Both times we came here the preparation time on the food seemed a little excessive but they made up for the wait by delivering the food right to the table. At least we knew the sandwiches were fresh and hot. The McDonald's is conveniently located in the Walmart and CVS shopping area so it calls out to you for a quick bite to eat. read more

This McDonald's always seems to be uncoordinated and behind. There is usually a long wait for simple orders and the ice cream machine is "down" A LOT!!! More often than not the kids working there seem to joke around in front of the window with paying customers watching rather than doing the job they are paid to do. Lastly i normally wait around 5 minutes at the drive through before someone answers. I don't expect 5 star service, it's McDonald's. I just wish the staff and owners demonstrated that they care about paying customers read more

Firstly the staff are unprofessional and sound like they don't want to be there. If I can hear that through the intercom system then (strike 1). When I placed my order granted it was a lunch rush but you know the business your in. Time efficiency is not their expertise. Then when I pulled up to the window after 17 min in line they told me to pull up and wait longer, ended up being another 12 min. (Strike 2). Lastly they what I had ordered and the lady handed me a completely different order. My wife went back in and said it was wrong, the lady said "no that's what you said you had". First off how do you argue with customers? Second hand me something completely different? (Strike 3) To all the staff working there and the piss poor management. Know where you work, take pride in it even if it's temporary and brush up on some customer service. Don't sound like you just woke up in the intercom. And yes before you come at me I have worked there before. -McDonald's -Red Robin's -Amazon -Military -Walmart read more

Worst service ever.. manager wi to the star tear drop tattoo could care less. Just blames being short staffed for the reason one drive thru lane is 3 times slower than the other and why they got my order, that i had to gave them 4 times, was still wrong. will never spend another dollar there read more

This was some of the highest quality McDonald's I have had in a while. A+to their Nugg Maker. Fast and efficient. Tasty is a plus as well. read more

McDonald's - Nuggs - Fast Food Near Me - Surf City, North Carolina

Every once and a while I'll stop here, and then I quickly reminded of why I don't stop here!! The service is slow!! Every time it is 10-15 minutes parked after being told by the drive through. Almost every time I have to call and ask what's going on with my order!! I have spoken to the manager before, and told things would change! Nope, still the same slow McDonalds!! read more

This McDonald's is by far the worst one I've ever been to. Not only did they hand us the wrong bag of food, they yelled at us when we informed them of their mistake. So to the nasty lady working the window on 7/8/21 at 10 am, you should be fired read more

I rate this McDonalds as less than one. It is horrible. Not a first impression. I've tried it several times thinking the franchise owner might finally find a manager capable of running the restaurant. McDonalds should step in and correct the dismal situation. read more

they're service is garbage manager said give me a sec and it past more than 10 minutes that shouldn't happen and they didnt want to take my order read more

Went to the driver thru on 1/2/20 about 7:15 to get 2 apple pies. They were the worst! Dry, no filling hardly, and tasted burnt. McD's is going down hill! read more

I hate to be a karen right now but we saw people eating in their dining area which was blocked off and we politely asked if the dining area was open and the manager goes around asking her workers "Have we ever open up the dining room? Thats my family eating here(in the dining area ofc)" to prove her point. Wow. Unfair right? read more

Will never eat at this location ever again. ordered a bacon quarter pounder and this is what i got. a raw burger. absolutely disgusted. read more

McDonald's - Will never be eating at this mcdonald's location again. Ordered a quarter pounder and received this. - Fast Food Near Me - Surf City, North Carolina

New GM the food is amazing the people is friendly the best location ever been to

Gave me the wrong sandwiches. No napkins. No straws. And the damn the door was locked so I couldn't go into the store to get what I payed for. read more

Hands down worst McDonald's I've ever come across and it isn't even close. After you've waited 30 minutes for a simple order, make sure you check your bag before you leave. Guarantee you're missing something. Just don't come here. read more

We were the only people in the drive thru and took forever to order. The lady taking our order had to be high. We repeated it 5 times. " two sausage egg and cheese mcmuffin meals". She would say you want a muffin with cheese? Then when we went to pay she kept our credit card!!!! I have never had this happen. She would hand me a drink every time she came to the window. We only ordered 2, she had to try and give me 4. Had to ask for my card and she could t find it. Only car in the drive through! We pulled up and there was a bag of food. We sat there and sat there. Then she came with a different bag of food. Amazing way to start my morning with a 10 hr drive home. Never again! read more

Food is almost always cold, not fresh. Poor customer service. Fries are never consistently cooked; greasy, over cooked, cold. Often runs out of menu items. Slow service. Worst Mc Donalds I have ever eaten at. Would not waste my time. read more

You should just drive to the one in Snead's or south on 17. Service is so slow you would think everyday is their first day. Whether you are the only person there, or trying to get food during peak hours, you will be astonished by the slow service. If there were any other fast food place in town this McDonald's wouldnt last a week. Really nice folks though, real salt of the earth people. read more

The worse McDonald's ever, they gave us cold food, sprite with no flavor, expired ketchup, forgot our sauces. Went back through the drive thru to get new food and informed them of their mistakes and got the window slammed in my face as I was talking. Called them twice and got hung up on. Went here another time and got a burger that had not been cooked at all. Worse place ever. read more

Very nice customer service. Always used manners and makes sure to let you know to have a nice day.

Usually I don't do reviews but I am beyond aggravated at this location. I am a regular customer and go thru drive thru at least once a day because I work across the street. Ever since this store got new management they have been slow and had more new employees than I have ever seen, and have gotten the orders wrong almost daily. Yesterday I went thru and was asked to pull to 3rd window because new guy charged me wrong amount. No big deal except I had to wait 15 minutes for them to bring my order. TODAY I went thru and my order was completely wrong. I want a Manager to contact me. read more

This our local McDonalds and we've always had excellent customer service and quality of food. Today, we had the pleasure of pulling up to the service window to meet Bucky! Bucky had a smile for my teen grandson, our cocker spaniel Tucker, and me. She had a sense of humor as I had extended my card out again after paying at the first window asking me "If I was​ attempting to pay again?" and was simply lovely as she handed us our large teas and a grilled chicken patty for the furbaby. It's refreshing to come across such a genuinely​ kind person. She represents McDonald's​ well and deserves a "pat on the back"! Thanks Bucky!! read more

Average McDonalds. Currently $1 iced tea or any size coffee. No Sweet-n-Low for tea or coffee. Not the fastest place I've ever visited... But good, free WiFi. And hot mustard sauce is back. read more

I get that they close at 10:00 but we were at the speaker at 9:57 and they never took Are order. At 10:00 on the dot they cut off their menus. read more

Worst McDonald's ever. Either they are super slow, your order is wrong , or food is undercooked.

Ordered 2 filet of fish sandwiches. very disappointed with what I received. They advertise a full slice of cheese but they only give you a half slice and a minimal amount of tartar. Manager said that is what their procedure is, picture looks like its a full slice but they only give half. Ripping off the customer. This place sucks and it sucks straight up the ladder. read more

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They took some fries I had eaten off of that were cold and salteless back through the drive through window to give me fresh warm salt was fries. My cheese burger was cold. I'll be calling corporate tomorrow. Shouldn't be taking food back that has been eaten off of. Especially during a pandemic read more

Called ask for Regional Manager Number. The SO called manager had the audacity to hang the phone up when my daughter had questions about her last paycheck. My advice to the Franchise OWNER, attitude and EDUCATION goes a long way! Use the check as a "GOFUNDME" So glad I made my daughter stop working there. And I will have her report what the store tell employees to do to the food at closings. read more

this is the best McDonald's I have ever been to in my life. The ppl in the drive thru were so nice and delivered my food super fast. Food was warm and so tasty definitely coming here again!!! read more

I knew McDonald's suck, but this is outrageous. I have been waiting for a singular water for 30 minutes. But hey i am glad the lady at the pay window had enough time to charge her phone and not ring me up. read more