I have to say sometimes.I realize I am a glutton for punishment. I have visited this location multiple times only to feel like I was waiting at a five star restaurant for the chef to go out and shave my meat off the cow. They rarely look at you much less.Do more than ask if they can help you. When i explained that I ordered on the app.They asked for the number and just went and waited for my food to be prepared. They then just handed it to me and walked away with me , hoping I had the right meal. All in all, customer service is going down.But I will at least say the food hit the spot. read more

Wait time in drive thru is 10 minutes or better. Instead of keeping the flow of traffic moving, the drive through worker has the cars sit at the window until the order is ready instead of pulling the cars forward to the available wait spots. Time management here is poor. This restaurant needs a restructure. MCDonalds, you need to do better!! Total time in drive thru 25 minutes...when I did get my orde4, my frappe was watered down and there were 4 cokes on the window sill . read more

Nobody in drive thru line but still wait 10 minutes to take order. Workers inside jacking off.

id give it 0 stars if i could man i had to pay with cash and i was waiting for like 45 minutes almost an hour and i asked multiple times for someone to check me out and they just kept saying they didnt know how to work the register i ended up leaving after over an hour of waiting and the manager lady with the bun had a nasty attitud and no one was wearing hairnets or had their hair even tied up there was trash everywhere read more

McDonald's - trash - Burgers Near Me - Summerville, South Carolina

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Cold Food, Cold Attitude - Never Again Came late at night with my daughter to grab something to eat, thinking it would be a quick, easy stop. The moment I pulled up to the drive-thru, I wasn't greeted -- no "hello," no "welcome," not even basic eye contact. It felt like I was bothering the two women working inside just by showing up and ordering food. Still, I kept it polite, didn't say anything out of line, and expected at least the food to make up for the lack of customer service. Wrong. When we got our order, the food was stone cold. Not lukewarm -- cold, like it had been sitting there for a while before they even handed it to me. I turned my car around, went back, and calmly explained what happened. Instead of apologizing or trying to make it right, one of them looked me dead in the face and said, "Oh, so you don't want it?" No offer to remake it, no concern for the fact that I was there with my child late at night, and certainly no professionalism. This isn't just bad service -- it's lazy, careless, and downright disrespectful. If you can't greet customers, can't serve fresh food, and can't be bothered to fix your mistakes, you have no business working in food service. There are plenty of places in this town where the food comes out hot, the staff treats you with basic respect, and you don't feel like you're inconveniencing the people you're paying. This place is not one of them. Do yourself a favor -- don't eat here. Cold food and colder attitudes are all you'll get. read more

My boyfriend and I stop at this McDonald's a lot on our way out of town to go 4 wheeling. We stop at this location because the McDonald's is connected to a gas station. We get our gas, ice, drinks, food, everything we need for our road trip in one convenient stop. The McDonald's is alright with me. They have never messed up my order. This location has a drive thru, however I always go inside while my man pumps the gas. They have computer screen digital kiosks so you can place your order on that if you're social distancing or don't like people, or whatever other reason you may have. I usually just order with the human at the register. Yeah, this McDonald's might mess up sometimes. But all fast food restaurants do on occasion. Like mama always said, "they don't work at McDonald's because NASA wasn't hiring." read more

McDonald's - Happy 4th of July Weekend! - Burgers Near Me - Summerville, South Carolina

THEY TAKE FOREVER!! I got a large fry and a cheese burger... 15 minutes of waiting at the window! ridiculous. and they had nobody in front of me, I was the only customer at the time. Also staff was just sitting inside doing nothing, don't waste your time or money here!!!!!!! read more

Didn't give me my sauce after asking me what sauce I want and fries did not have that special taste they usually do

This was supposed to be a quarter pounder and it's messy and looks like they put a whole bottle of mustard on it. I couldn't even eat! I threw it out, Along with my chicken sandwich! read more

McDonald's - Chicken sandwich - Burgers Near Me - Summerville, South Carolina

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Literally the worst McDonalds in existence. Extremely understaffed, poorly run, and DIRTY. If you're traveling, eat literally anywhere else. A nearby dumpster may provide more timely and safe food. Employees don't seem to care, and store closes whenever they want it to. read more

My kid wanted a happy meal only for the toy because she hade to miss her play and the meal did not come with the toy and now it is a sad meal read more

I'd give them fucking none of I could. Save your time and money and go elsewhere where. Rude staff and ignorant I waited over 25 minutes FOR NUGGETS!?!? Wtf I was the only person read more

This McDonald's on North Main Street in Summerville is a convenient and well managed McDonald's location that is easy to get in and out of when you are in the area and need something fast and simple. I have had a positive experience every time I have been here. The staff here is very friendly and efficient. read more

McDonald's - McDonald's - Burgers Near Me - Summerville, South Carolina

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They rudely yell at customers to use the self order taking machine inside and then pick and choose what's out of stock for each customer, completely messed up the entire order and didn't even so much as smile or act friendly, just acted as if us being there was something wrong , would rather get a snack from the gas station next door then try to get a burger from here ever again read more

Ehhhh, it is what it is I guess. Slow service, not great customer service, and the ice cream machine never works. I mean, it's McDonald's right? Take 10 min trip to goose creek McDonald's and it will be worth it. read more

I don't know if you people are stupid or lazy but this is unacceptable. You definitely should have been able to see that mold on the tops of the buns...I hope others notice and you don't feed this garbage to anyone with special conditions or children, like I did. read more

McDonald's - A cheeseburger with a large black mold spot, mcchicken with white spot, another cheeseburger with a white spot - Burgers Near Me - Summerville, South Carolina

Even though the door and internet say "open 24 hours" the door was locked, drive thru was closed. When I knocked at the door the employee in the front was avoiding looking at me read more

This is the worst McDonald's. I have tried 4 times. They are always slow, wait times between 15-45 minutes. They left a burger out of 1 order and kids milk out of another. Fries on the last order were all half full. The picture here is right out of the bag. They are apparently well known for not caring, but get business from being close to a gas station on the interstate. Keep driving. read more

McDonald's - This is a large fry from right out of the bag. Guess they were running low. - Burgers Near Me - Summerville, South Carolina

Slow and dirty. Rest stop in general is bad. No bathrooms. Clerk forgot everyone's fountain drink if you ordered from kiosk

In drive Thur line for at least 15 mins. For a happy meal for my son. DO NOT STOP HERE read more

Part of the pilot and we were happy with our meal. The bisquit was tasty and very good coffee which I appreciate from McDonalds. I see some pretty bad reviews but overall our experience was above average. IT could have ben better but not much. I especially like their hash brown cake. Really hit the spot for us on our long journey. read more

Not 24hr. Sometimes they are open sometimes they are closed, good luck! All I want is some sweet tea

It's a Tuesday night 6pm. Had to wait in line at the drive through, so food should be hot and fresh! Placed my order for 2 quarter pounders with fries and shakes. For some reason it placed it as 2 separate orders. Gave the clerk a twenty and the receipt showed the change due. It was a dollar short!! So she gets all defensive about how she'll be a dollar short. I pay for the second order with a card so she can't mess up! Still defensive with her attitude she tosses the orders at me. No ketchup, no napkins no curtesy!! To top everything all off, the fries and burgers were barely warm!! Worst experience ever!! Believe the reviews! I could have gone to 5 guys for a lot better quality and customer service!! read more

Went to grab some food the other night and we got the best service we ever had. The manager Rasheen was working. He was super friendly and super nice. The staff that works under him is definitely influenced by his work ethic! I hope he's working every time we come by. read more

Went through drive thru at this location Wednesday about 7pm to grab my kid some food and sat there for awhile with my son who is only 2. they didn't say anything for awhile and he started to cry. That's when we hear over the intercom very nastily pull forward. I went inside and said I don't know if something is wrong with the speaker. This middle age shift lead Hispanic I believe long nails and long hair said oh it's you with the crying kid. And still wouldn't help me inside so as we were leaving she said maybe you should tell your kid to shut the f*ck up. Never have I ever been this disrespected in my life. read more

The drive through is worthless. Slowest Mc D's this side of the Mississippi. I have said it all, but Yelp requires it to be longer for it to count. read more

This McDonalds sucks it has the worst manager on the team on Sunday drive through slow always constantly get your orders wrong have to go in there three times to get it correct make sure make sure you check your order before you leave french fries are always cold drinks are never mixed properly read more

MThis is the slowest place I have been to in a while! The staff is lazy! They can have 10 employees, but only 2 that actually work! The drive through takes 20 minutes to go through! McDonalds should be ashamed of this place! read more

Waited 20 minutes for my order. There were at least 10 people waiting longer than me. The drive thru line had at least 15 cars waiting as well. With all the people working in the kitchen, they did not seem like they had a sense of urgency. Definitely one of the worst McDonalds I have been too. read more

Slowest place ever! Order was wrong when we got it, kids treated you as if your bothering them!

This McDonald's doesn't even deserve a rating. I have been here twice and BOTH times my order has been completely wrong or just items missing. I went through the drive through and the lady argued that, that was my whole order till I said look at the receipt. My fries were ice cold, my SWEET TEA was unsweet. My whole kids meal was missing. And I don't get how a freaking Big Mac cost 20$ , Never will I ever go to this McDonald's again. Thanks for making my kid cry. read more

I didn't appreciate the trio of men preaching in the restaurant loudly for all to hear. I'll go to church if I want to hear that. I did appreciate that McDonald's offers sugar-free nonfat lattes. Unfortunately they're just as expensive as Starbucks and the flavor of the coffee was not good. read more

Nice remodel & all but does this look like four chicken nuggets? They're usually nice here, & get our order correct. Tonight was unusual, but left a bad taste in our mouth since it's our first trip since the renovation & I didn't know it was wrong until we were all the way home. read more

McDonald's - the receipt for the restaurant - Burgers Near Me - Summerville, South Carolina

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Literally only ordered fries...they were cold and stale with no salt. They're fries....

Drive thru is very small so we went inside. I understand it's part of Pilot gas station so its busy. We placed our order through the machine at the front and paid at machine. 30 minutes later we are still waiting for the food TO GO and cant get a refund. Rude staff and angry customers read more

Slowest service ever! Rude employees, cold fries, wrong order. Why did I bother to come here? Not making this mistake again

If you are looking for somewhere to kill some time you found it! It takes 15 min for fries!! It's not lunch time it's not dinner time. But for real 15 for fries!! Place is a joke. Undercover boss couldn't even fix this place. They probably just shut it down. read more

Worst McDonalds experience ever. Employees enjoying boisterous conversations with friends/ customers. Employees roaming around the restaurant, dancing - very loud. Food order took way too long because nobody was working very hard or paying attention to customers. Terrible work ethic. read more

Me and my family we're disappointed of the size of the Mc flurry it was a size of a kids meal cup.

If I could go lower I would - most disgusting experience ever, a disgrace to the brand and to the conscientious mcDonald's franchisees eveywhere - waited over 20 min as 3rd car in line for simple order including cone and ice coffee - after finally making it to window was handed a cup, told we don''t have cones, and didn't receive my ice coffee - told to wait in drive in slot - so we waited , waited waited - called restaurant, no response, called the franchisee, no response so reported to corporate - nearby CookOut has better food, better value, and cares about customer service which these people do not - avoid this place like a COVID ward read more