This place is a dump and the people are clueless when you ask them a question. There was trash & food all over the floors plus it needed to be mopped. The trash barrels needed to be emptied. The place you get the soda had lids all over the place and no napkins. I had to come up and ask for napkins and ketchup which they should have offered me when I got my food. Behind the counter they had a big puddle of water which no wanted to pick up and they kept walking around it. There was trash on the floor behind the counter. I'm glad I only ordered fries as I wouldn't trust the food here. I wanted to wash my hands before I ate and I tried everything to get the water to come out of the faucet with no luck. The men's bathroom was trashed as well. I'll never come back to this dump. The staff was to laid back and didn't care. Too bad I can't leave zero stats. read more

DO NOT GO HERE!!!! Very unsanitary and my order is uncorrected. I asked the young boy at the window to double check and he lied saying everything was in the bag. Also this is how you guys would want your food to come? Highly disappointed. Do not waste your time and money here. read more

McDonald's - Fast Food Near Me - South Bend, Indiana

Offta... this is probably the worst McDonalds... long wait times... no need to have a double drive thru if you're only going to have one person taking orders. I used the mobile app like McDonalds wants us to do... yet the worker still asked for $4.69... when I informed him that I paid online, he apologized and handed me my receipt. The building is dirty. I didn't need to go inside to see this. From the drive thru you can see the supplies and garbage everywhere... but I guess it is McDonald's... why would I expect anything more. Save your dollars or go to Culver's next door read more

So, just an update on the moldy bun I was served. I complained to corporate as well as the restaurant in question. Corporate immediately replied with how disgusted they were and stated they would be getting in contact with them. As of today, I've had no more feedback from anyone.. read more

McDonald's - Thank you McDonalds for caring so little for your customers that you give us buns with mold on them.... - Fast Food Near Me - South Bend, Indiana

It doesn't matter what you order they always have you pull up and wait for ever. Staff tends to be irritated by the customers as well.

So it's Saturday morning July 8th 6:24 am and the dining room isn't open and I went to the drive thru, only to be met by a angry cattle rancher lady with terrible customer service. Don't eat here ever read more

I didn't know that you guys added to your menu. The McMayo is back! We didn't even ask for extra mayonnaise. Someone clearly did this on purpose. read more

McDonald's - a box of buttermilk and a bagel - Fast Food Near Me - South Bend, Indiana

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Workers called kids retards, refused to refund, absolutely disrespectful to us, told my child that he needs to wash his hair.

The staff were incredibly kind and quick and my food was delicious! The morning staff on 01/25/24 around 8:30 am deserve a massive shout out!! Thank you for making my morning :) read more

If you have a lot of time to kill, this is the McDonalds for you!! No matter the day or time, you will have to "pull up" at the drive-thru. I think they really don't understand the concept of "fast" food. Use your time better, drive 100 feet South and hit Culvers. read more

The absolute slowest food receiving in the fast-food universe. No-one in the lobby and over 10 minutes for a steak, egg and cheese bagel. One customer came up to the counter twice to return stale biscuits. My wait over 10 minutes, yet the cook is playing on his phone while attempting to cook. Avoid this place! read more

McDonald's is amazing when they get the right people working in the kitchen. I got a big Mac meal with a sweet tea after work with extra pickles extra sauce I stg ts was dripping all over me, pickles were falling , I got like at least 3 pickles per bite. I dropped Big Mac sauce on my phone I didn't even care I kept eating. The sweet tea was magnificent. Love a mouthful of pure sugar. Didn't taste old asf like some days. Wish the fries were a little salty I also prefer soggy over crispy but the Big Mac made up for it. read more

worse service ever. treat you like trash and wait time is very long every time I go to this one. They messed up my order and got very rude. told me if I want to get it right, go back and re-order at the window. very jerky rude and horrible service. Never ever say anything kind or even acknowledge you. Stop Hiring Jerk Kids who have no RESPECT for anyone. Should take all the stars away they have. read more

Lines are long & I know businesses are short on staff. But if you know people are waiting in long lines for "fast" food, you could at least be accurate & respectful of how you handle the food. It looks like someone is shooting hoops with my fries when the bag is handed to me...or perhaps they just dump them upside down into the bag, but it gets old. Along w/ the attitude at the window, its a no for me. read more

I'm an airline pilot staying in the hotel next-door to this McDonald's I have no car. I was refuse service at the drive up because I have no car during the COVID-19 pandemic so could not get any food and they refuse to serve me. This is a great way for them to show their support I will never ever use McDonald's again. The temperatures are close to freezing and now I have to try and get some food. read more

The new spicy chicken sandwich it is a travesty it's absolutely horrible like the colonel says leave the chicken to the professionals, I think McDonald's owes us all an apology for that sandwich read more

Horrible service rude employees we were left for 29 minutes waiting for a slushee and the customers sat in a corner making fun of us telling us our drink ran away they tried to serve a gentleman food covered in flies and when I said something they got mad and rude with me the manager told the employees to leave us waiting I'm very disappointed and will be calling corporate until that manager is fired! read more

They threw my drink at me and called me a slut. I do not recommend this McDonald's. The food was also all sloppy. Like not even together.

Went there for breakfast and got in lane 2 of the drive thru. After 4 cars in lane one ordered before me I went inside to let them know and place my order. When I let them know that no one was taking orders in one lane they said that was happening all morning. The woman in the managerial clothing said "I just got here I don't know". Not a "I just got here but I'm sorry for your wait." I then waited 10 minutes for my order inside. When my food finally got there I asked for straws and one of the workers rudely said "over there" with a point. Worst service ever and the workers seemed like that was normal. I would not recommend this store to anyone that wants to get their food in a timely manner or with a smile. read more

Disgusting and hair in my food and all inside the bag! The smell of the sausage wasn't right either. I will never come here again!

4 words: Best McDonalds experience ever. The service was impeccable and my egg & cheese biscuit was delicious. The workers were friendly and always offering to help by taking trash or bringing anything we needed. Usually after eating McDonalds, you don't feel great but it has been an hour and I am still on cloud nine after my best McDonalds experience in a long time. read more

So i have waited until a year and half a dozen attempts to use Apple pay at the drive thru have failed. Nobody in the place, managers included have been able to figure out why i can't successfully use Apple pay at the drive through. They should take down the sign that says they offer it. read more

This location is dirty, unorganized and the staff is completely mindless, and rude. The manager - Lead was rude to her staff and she loudly exclaimed over and over how she needs a vacation... read more

Customer service there is amazing. Can't seem to get their frappe machine to work correctly. I should get a large frappe when I order. Not a medium in a large cup. Cup keeps getting less n less full. For a drink that's $4 they could get it right. read more

By far the worst McDonald's I've ever been to. And I've been all over the world. The employees are always rude, I never get the correct items I order, even ordering items off the menu (nothing special)it's always made wrong. The best two words that I can give to the corporate company that owns this is "Drug Test". I'm no expert but I am certain that 2 of the 5 employees making the food were high on some sort of drug. I know it's fast food and all and the only reason I ever go to this one is because the wife is craving Mickey D's. I wish that I could negative star this rating. Do yourself a favor and make the drive to a different store. read more

The best McDonald's in South Bend. Always clean and the employee's are really nice! My mom and I always go to this one, even if it is further away. Your food is fresh too! Other local restaurants could learn a lot from this location. read more

i was driving and went past this mcdonald's and i was hungry for a little spicy whipped to perfection mcChicken and so i stopped. i ordered 2 mcChickens and i was expecting nothing but the best because you know, this is mcdonald's. so i get home ready to smash my mcChickens and there was only 1 mcChicken and a breakfast sandwich. it's 6pm, why would i get a breakfast sandwich. So may i just say i am extremely disappointed in whoever messed my lovely whipped to perfection mcChicken up. have a nice day. read more

Literally the worst McDonalds I have ever been to. We visited at a unbusy time, so no excuses there. Everyone that ordered in the drive thru had to pull up and wait over 10 minutes for the food. By the time they brought it out, the fries were cold and tasted old. I ordered mcnuggets with bbq sauce. I asked for extra, and guess what, I received NO SAUCE...The food was so bad, we just threw it out. I called the manager and complained and received a half hearted apology...On top of it, she became biligerent and she said to me "you are insulting my abilities"....apparently, there is not much to insult there regarding that issue. It's either her or the crew....whatever it is...I am not the first one to complain about this location, from what I hear read more

On average, this is one of the better McDonald's restaurants in the area. I usually get well made food, and the restaurant itself is kept up pretty well too. There are the usual typical McDonald's booths and tables, but this also has more relaxed seating. I find it to be a nice low key place to eat at in the evening. I would say that they have a penchant for playing country music a lot, though, so if you're not a fan of that then be forewarned. I can certainly say that they've never messed up my order, and I cannot say that for most of the other McDonald's in the South Bend / Mishawaka area. read more