Can I give zero stars? This store deserves it. Seriously, everyone that works here should be fired. Especially the management. They're slow, they don't care at all about the customers, and they don't seem to be able to complete an order correctly-ever. Not only do they move so slow that they might be stopped, but there is zero sense of urgency even when you tell them that they did it wrong. It's the closest McDonalds to me, but I'll drive the extra 10 minutes from now on. I am writing this while hangry and frustrated. Still, this store is the worst of all fast food joints. read more

It's done up nicely inside but man is the service slow! Very frustrating for a fast food joint lok McDonald's.

yes, i'll admit. we came to this mcdonald's at 11:30pm. but it is not our fault that you got the night shift. our drive through worker. ignored us and also didn't even get out while order. all we got was a Mcflurry, a McChicken, a Vanilla cone and a french fry. our whole order was not taken and we were ignored read more

This is the worst McDonalds I have been to anywhere in the US. I travel for work and this is the worst I have ever been to. The worst part is this is close to home. I once had a burger so bad I asked them to remake it. When I watched the girl remake it I asked for my money back. read more

The service at this location is horrible. The amount of teenagers sitting around in the back on their cell phones talking & horse playing while making people food is outrageous. There was one kid scratching his face with gloves & didn't even change them until I got the attention of the manager. I will not be ever eating at this location again. I highly recommend the same to anyone else. I will be contacting the heath department & filing a complaint against this location to get an inspector to come out. read more

Waited 15 min for my food and everyone got theirs before I did and I showed the dude my order and he asked for my receipt and he was the only one who got it for me while all the other dudes were talking and laughing and my battery was dying and had to be somewhere. read more

A clean, new looking, location with fast and friendly employees. A little hard to get into and out of. It has the standard McDs food. So the plus is the clean, new building and employees. read more

Please do better. This is our fav location. He gave us the wrong thing twice while going immediately back to his cell to watch the game and text. Did zero work on the floor. Management and staff consistently were on their cell phones and chatting. Do better! We all know we take our phones to the bathroom and I'm sure they didn't just clean them. Then they touch your fries...yuk! read more

McDonald's - On his phone watching game whole time. 3:40pm 11/19 - Fast Food Near Me - Shelby Twp, Michigan

I will never come back to this location. I have been sitting in the drive thru for 45+ minutes. So disappointed in what this business has become over the years. read more

What could improve is the food and service! The people had the order written down on the bigmac box no onion no mac sauce. Im two bites in to just tasting a ton of mac sauce im glad im not allergic! And then when i asked to speak to a manager they were hiding her name from me made me wait 20+ minutes. Then when i finally got to speak to susan and express my problem. She went out of her way to ruin my night did not even care about the situation or how playing with someones time because there is a problem is not cool and offered me a cookie read more

Worse store ever for customer service. Had a craving fo breakfast. Maybe, if I use the app and order/pay well beforehand I will get better service than the last time here? Maybe? Well, I ordered online from my phone, waited 3-4 minutes and then left my house. Drove two miles to the McDonalds and when I pulled in my phone directed me to the 'mobile parking spots' and confirmed my spot 3. My phone gave me a message 'could be up to five minutes'. Waited 8 and walked in. Order was ready but noone to bring it out to me. Do you really want my business McDonalds? I wont be back, thats twice in six months I have tried this location and total disappointment, all aspects. read more

Service is HORRIBLE! Slow and reverse are the only two speeds this place operates. Waited in the drive through for 25 minutes. This is not a hard job. Avoid this waste of a place at all costs. UPDATE: Waited in the drive through for 25 minutes and they still got the order wrong. If you can't read a screen which tells you exactly what to put on a burger, you have real issues in life. It's almost one of the easiest jobs on the planet. I'd give this place 0 stars if I could. read more

What's the point of having two drive through lanes when only one is usually open? Like cmon! I waited 25 min for fast food? And they always tell me to go park in the parking lot after I pay and someone will bring me my food. Hire more people! read more

If I could give zero star I would , It says online 24 hrs but is a lie because every time I go drive through is close and so is the main lobby and entrance , And like all McDonalds the the ice cream machine never works read more

McDonald's - Fast Food Near Me - Shelby Twp, Michigan

The hours are never correct!!! I'll never go back to this one ever!!! Lobby closed at 7 pm seriously Stay away from this one. 26 mile and van dyke. read more

very good service, everything went great, the workers there were nice, the food was nice, and the place looked neat.

This has to be the worst McDonald's ever the drive through is insanely slow and the in store hours are never correct the few times I've gone there the drive through doesn't move read more

McDonald's - Worlds slowest McDonalds - Fast Food Near Me - Shelby Twp, Michigan

Horrible service!!!!!!!!!!!!! Food was okay. Ambiance was fine. we asked for two toys and then we checked and asked do we have two toys in here and they said yes we do. We got one! Weirdo was at the drive through taking my order. read more

Went through the drive thru and was told to hold on a minute and the person took three other orders in the other lane while I sat and waited. Then I did not get a receipt so I couldn't comment through the ap because you have to have an order number from the receipt to comment. This is the second time in a row I've had a problem with this location. I will not return read more

This McDonald's really needs to step it up and get their act together. I always go inside to order and today their was a couple people in front of me and soon a couple people behind me. All registers were open though and the line moved smoothly. Thankfully! I ordered a free six piece chicken nugget with sweet and sour sauce, small fry and small drink. Took about 10 minutes to get my food. I also received a orange juice instead of a small drink cup. Had to wait in line again to get the right drink. Also got BBQ sauce instead of sweet and sour but at that point I decided it would be best just to eat my nuggets without sauce. Food was hot and fresh. Several others were waiting for replacement food as well. Communication sucks. All I hear while eating my food is "where does this cheeseburger go? Who ordered the small fry? Etc" If I were you, get your standards low when you come here. read more

Super fast line. Quick service. Really friendly employees. The girl handing us our drink was so kind. I loved her personality. She even gave us ranch for our fries! Awesome. Our fries were extremely fresh tasting, like scorching hot. Had to wait for them to cool off a bit! Also, they had just enough salt. The coke tasted amazing! Did not taste watered down. read more

The Forgotten Customer In this paper I will be outlining the events which took place on Friday, September 18th, 2020. I am a long-time supporter of McDonald's and specifically of this location. This relationship has had various high points and numerous low points. In the first half of this essay I would like to list all of the fun times McDonald's and I have had together and highlight all the positive interactions we've had. Salt, sugar, sex. What do these three things have to do with McDonald's you're no doubt wondering? I'm glad you asked. These 3 S's are the backbone of the McDonald's experience. For the next 15 or so pages I will go over the 3 S's of McDonalds. Salt. It's in everything. I love salt, you love salt, he loves salt, she loves salt...everyone loves salt. Sodium is integral to every day life. McDonald's certainly has no shortage of it. For the past 200 years McDonald's has made its salty fries a staple in the American lifestyle. Any time I'm feeling down I go get a Medium fry and the salt always immediately rejuvenates me and brings happiness and hypertension to my heart. Sugar. It's in everything. I love sugar, you love sugar, he loves sugar, she loves sugar...everyone loves sugar. McDonald's has the perfect blend of sugar and salt that could (and does) make a grown man cry. From the sugar in the fries to the sugar in the famous COCA-COLA, there is definitely no shortage of sugar at MCDONALDS. Sex. Now this is a subject that I know might not be familiar with the lot of you. You might also be wondering how this has anything to do with McDonalds. Before you get your little mind spinning with all the possibilities, let me just stop you right now. Sex; it has nothing to do with McDonald's. Many of my favorite summers in Utica, Michigan have been spent at my local McDonald's restaurants. Some of my staples are the Spicy McChicken, the BQP, and recently the McTravis Scott meal. My friends and I love McDonalds. We're probably the biggest supporters in Michigan, and quite possibly, the whole country. If Ronald McDonald ran for president he'd definitely have my vote. I could go on for days about my love for McDonald's but I must digress, and get to the actual purpose of this essay. It was a nice Friday afternoon in Shelby township, the sun was out, the winds were calm, my spirits were high. I thought there was no better way to spend a September Friday afternoon, than visiting my local McDonald's. I began my journey by first driving to the 21 and Van Dyke location. The line was so long it reached 8 mile road and Dequindre. Naturally, I went to the next closest location, 23 and Van Dyke. 23 mile road is currently under construction and due to the fact that I didn't want to dick with that, I trucked on to the 26 mile location. Upon arrival at the 26 and Van Dyke McDonald's I immediately was smacked right in the face with the realization that I would be in line for quite some time. At this point in my journey, I was too hungry and too tired to be mad about the wait. After about 5-10 minutes in the drive thru, I encroach on the speaker. I tell the nice young lad my order, he obliges and tells me my total. Things are going swimmingly. After another couple of minutes pass I get to the window to pay. I hand the lad my card and he politely lets me know that they are busy and I'll need to pull up to the 2nd window because my food isn't ready just yet. I tell him, "hey, no problem brother, I get it. Thank you", and pull to the 2nd window. This is where things took a turn for the worst. I'm waiting at the second window, i'm watching cars behind me get food passed to them through the window and then subsequently driving off. For the first 2-3 cars I saw leave before me, I thought, "eh, that's alright, they must've had food that was easier to make". After about the 6th car passed me happily with their food I decided I needed to get involved. (1/2) read more

I went to this Mcdonald's very excited and even more hungry. I asked for a Mcflurry expecting to be told it was broken per usual, but I was told otherwise. Very excited going through the drive thru, where i was met with horrible news, we never ordered a mcflurry. This was both untrue and uncool, and then i was accused of being rude. Do they want me to me nice about my missing and extremely wanted ice cream treat. read more

"Come On In" on the door.... Yet for the past 6 months I've lived in this area never once has the doors to the inside been unlocked. It's called a fast food RESTAURANT not a fast food take out service. read more

I remember eating here years ago! This McDonalds always sucked! Corporate stores suck to eat at and work at! Food was always cold this place never shuts there parking lot lights off and leaves them on all day! read more

Upon arrival, I ordered a grilled chicken southwest salad. I just wanted a quick dinner but for it to be a fast food restaurant and I had to wait a whopping 30(!!) minutes is absolutely ridiculous. As I pulled to the window, my salad WAS NOT even ready! I had to pull up and wait an additional 25 minutes! I figured they forgot about me so I stepped inside to get my meal and they had it ready immediately. I ate my salad and the chicken basically bathed in grease and tasted like rubber. It was nasty. I almost felt a heart attack waiting to happen. I had to throw the chicken out immediately. The lettuce was wilted too. So I eventually just threw out the entire salad Oh and the fries?! The fries were completely filled with salt and I felt as if I drowned myself into an ocean because it was literally all salt, absolutely disgusting. The line was literally backed out into 26 mile. Where are all the cooks?! This was terrible. The management here needs to pull it together! read more

Slowest, worst McDonald's around. Prices are twice as expensive as other locations. Avoid at all costs.

This is the only McDonald's that works harder not to serve customers than actually serving. The midnight shift has every excuse in the book to not work. The can't take cash, they can't take debit or credit, they don't have food, the POS doesn't work while employees stand outside playing games and smoking. Unreal. read more

Went there last night at 9 PM just for them to tell me that they are closed even though there was a huge line.. I asked what all the cars were for then if they were closed and she told me they were door dashers.. but as i pulled around to leave there was a LAMBORGHINI TRUCK in line... hmm guess I need to be a door dasher? $$$ read more

This McDonald's is always out of the sausage burrito even though it shows it can be ordered thru the app. I ordered oatmeal instead and they gave me a cold cup of oats and milk. In order to eat it I had to take it home and microwave it. This was the first time the raisins, apples, and nuts came on the side. Ridiculous. I doubt this location even cares what the customer thinks. read more

I deliver for DoorDash. This is the only McDonald's that I've ever had to wait for. The lobby doors are always locked. The drive through line is always long and slow. This ends up hurting me as a delivery driver. read more

Terrible service again , ordered messed up by the time I got home. 5 nuggets ordered 6, Fries half full , do the workers need training or a new manager?? read more

McDonald's - Fast Food Near Me - Shelby Twp, Michigan

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This place is horrible. As a corporate store this is the worse McDonald's i have ever been to in the USA. I was treated like i was dirt. McDonald's corporation need to do a better job with the management of this store. Do not get anything here read more

As a DoorDash driver, I never want to accept orders from here. The lobby closes too early which forces a long wait in the drive through.

Worst service I've ever seen. Always missing items and the staff is horrible and slow

The worst McDonald's around food is gross hard buns sloppy burgers not even made right can't follow simple instructions like no pickle is it that hard to understand this place sucks Apple Maps and google say 24 hours but that's only when they feel like it it's June 6 they closed at 900pm but the parking lot was full of cars and there was a group of people fighting out front managers are garbage can't do there jobs the owners are trash as well really wish the BP wouldn't have sold out I'd rather have BP over this garbage McDonald's brings nothing but garbage to the whole area read more

We need a new mcdonalds staff completely for midnight shift. The food here is always pathetic. I live 2mins from this one and choose to go to 23 mile because of how terrible the food quality is here midnight shift. Day shift is usually good. I'm hoping my photos and descriptions will help justify. I truly believe this mcdonalds gets all the food ready and throw it in the microwave when its ordered. I cant remember the last time I had good mcdonalds after 9pm from this place. I hope Culver's opens across the street . read more

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UPDATE: 3 months later & service is still horrible!!!!! Still sit in the drive thru for over 20 minutes! Took the guy 5 minutes to acknowledge me or anyone else trying to order. Get to the window to pay & he can't find my order! Took him 5 minutes to get that! Get to the next window for my food....NOPE!! Doesn't have the my order. WTF!!! This location seriously needs to GET IT TOGETHER!!!! Oh & then I get to work & my BLACK COFFEE IS NOT BLACK!!!! Absolutely horrible service! Every time I go here even just for a coffee, the drive thru is a 20min wait! They clearly need new management & employees. And these people want $15 an hour?!!!! They literally just stand around... I'll drive out of my way to avoid this McDs. And I don't think I'm the only one read more

McDonald's - Fast Food Near Me - Shelby Twp, Michigan

This McDonald's was recently completely overhauled from top to bottom. Everything is new. I'm not sure how it's possible that just a short time after their opening (less than two months) that it is a MESS inside. Regularly drive thru to get a Diet Coke and went in today because the drive thru line was outrageously long. The inside was dirty everywhere. Garbage was full; ketchup on the floor; garbage by the fountain drink area; just disgusting. I went on a Saturday afternoon. Management needs to change. Hate to give bad reviews but hoping someone steps up. read more

Slow as shit taking 1 order every 10 minutes when they only thing open is drive through