While we were staying at the Fairfield Inn right next to here, we stopped to grab some food before heading to Busch Stadium. We went through the drive thru around 4:30-5pm. There was no line. Lady taking our order was nice. We used the McDonald's app for the $1.39 large fry deal (Houston has the same deal but $1 large fries). In addition, we got 6 cheeseburgers, 2 McDoubles, a small fry and a $2.50 bundle of a spicy McChicken and small fry. Total was $24. All our kids started complaining that their burgers were burnt. Since we were driving, I didn't really think much of it but once we got to the stadium, our one kid gave me their uneaten burger and sure enough, they were burned. Not only burned but it had charred burned bits folded up inside the wrapper too... As for price, this place was definitely more expensive than our local one in Houston but we understand everyone has different prices. read more

McDonald's - Burnt fragments - Burgers Near Me - Pontoon Beach, Illinois

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I could complete this entire review with one sentence: "Mc Rib to go, no napkins." However , you're gonna have to endure all the details. Pull up with 12-14 cars in the double line drive thru. 40 minutes to give order. "2 McRibs 1 Sweet Tea". Took 4 attempts for the voice to hear my order, while everyone in their cars could hear my order. Voice replied, we are out of Tea. Side note, I'm looking at the menu board that has a line through every item requiring ice cream. 10 minutes from order to pay window, 10 additional minutes to pick up window. Arrive a window and am offered a Large Coke and 2 Big Mac's. I confirm with my receipt the correct order and then wait another 10 minutes for the window attendant to go find 2 McRibs. The owner may note that the next closest McDonalds was temporarily closed for a Police Shooting, but this is McDonalds. Billions served is accomplished by quick and efficient. Then my bag came with the exact order sticker on the bag and no napkins. The food was below par, even for McDonalds. 0 Zero Star Rating 0 read more

Terrible service. Dont waste your money. everything was wrong from the hamburgers & drinks. And they weren't even busy.

Awful service..foods typically cold or the orders messed up. They take so long and most employees are just hanging out. There is like 2 good employees and the rest couldn't care less. 1/10 read more

I just went through the drive thru and ordered a Big Mac and fries. Kudos to the cook!!! That was the best Big Mac I've had in forever!!! It was even picture worthy! Fries were hot and delicious! Great job!!! read more

whoever they have running the window today needs more training. I waited probably five minutes at the inner drive thru screen for someone to take my order while I was the only one in line. then someone pulled up to the other screen and got served immediately. I know because they rang their order up on the wrong menu. I probably would still be waiting there with no service, instead I gave up and went to the Taco Bell across the street read more

I placed my drive-thru order with 2 cars in line in front of me. By the time I got to the window 15 minutes later and paid, I sat there for almost 10 more minutes before she tells me that they are kitchen making my order and for me to pull up into a parking space. Really? I ordered a Big Mac & fries. There was nobody at the inside counter ordering. Why did it take 25-30 minutes to receive my food? The couple people I could see thru the window weren't doing anything but standing around with occasionally taking out their phones and texting. I could have gone to a full service restaurant and gotten my meal quicker. Not to mention my fries were cold-prob sitting in a bad while they spent 25 minutes making my Big Mac. This is the worst McD ever. Need to get some management in there! read more

I understand that working the graveyard shift at any place, let alone a fast food restaurant isn't the best shift and more often than not you're probably going to be coming off of work from another place, but the drive thru service at night is truly terrible. I get off at 1:00 AM and almost always have to go to the Taco Bell drive thru because when the lights are on at the McDonalds, they're either too slow or just don't care. And that's WHEN I can order. Most of the time they're only accepting mobile orders or Door Dash/Uber eats deliveries. I mean, c'mon, it's not that hard. And I'm not upset about having to go through the Taco Bell because at least they get my order right. When I've gone through the McDonalds, I ALWAYS get cheated out on fries and can't order any more than 2 items because then it gets messed up. And remember, that's when they want to work. Most of the time, I can't order because they're pretending to be closed or they "can't accept" any drive thru orders. You might as well just not have a third shift. Shut the restaurant down at 10 or 11 or whatever. Can barely even understand the people taking the orders too. They mumble their words, talking like they're half asleep, and just make you feel like you're the one in the wrong for even wanting some food. Terrible service, terrible ambiance, terrible McDonalds. Cut third shift, fire every one of them, and close the place at night. Save yourself some payroll and electricity, they just don't want to work there. Pontoon Beach McDonalds is just not worth it. read more

They have earned their poor ratings. Their tag line should be "Fast Food Done Slow". Employees walk around like zombies. Can't get orders right. Really a poorly run McDonalds. read more

How could you have this many misfits hired in one place. I never get the food that I ordered. Always wrong. Complete stooges. They tried to hand me other peoples food twice before getting mine. Check the bag, yep it's wrong. DO NOT GO TO THIS GHETTO McDonald's. read more

I'm a dasher and I went inside to grab the order. it wasn't even prepared and nobody was getting it ready. There was this one working outside cleaning he saw me and didn't even try to help me. just looked at me and kept cleaning with a black and mild in his mouth. This wasn't the first time I had a problem at this McDonlads. I wouldn't go here if I was you. read more

DO NOT GO HERE!!!!! Horrible, employees yelling at employers.... Nice lady got pulled for 15 minutes in the drive thru and simply wanted her money back and got screamed at for it. Got my order wrong at least 4 times. Hair in food as well would not recommend read more

I do not understand how this location is still open. Everyday there is something wrong with there registers. One day they only accept cash another day. They can only accept the credit cards. And then another day, they can only accept mobile apps and another day. They cannot accept any form of payment. read more

Hello Mr Williams my name is Keith Washington I recently visited the store for on the way to work meal. 10-10-2025. This being my second time patronage the store I was and received the same quality of food. The fries were so salty as if the entire canister was opened and poured on them. I called called called to no avail. I returned the next morning after my shift ended to speak with a manager. My encounter was met with no empathy or understanding only here is a number and email to complain. Sadly I can say that I see why to demeanor and care given to customers is at this level. I have called called a called 618-876-3289 with no answer or call back. Thank you for giving a positive leadership and caring attitude towards me and anyone else who has written a complaint on fries so salty it will SPIKE YOUR BLOOD PRESSURE. Once again it's sad to say but I will say it anyway when it comes to BLACK OWNED RUN MANAGED BUSINESS THE QUALITY IS TRIFLING. Being a man of color I try to support and encourage black owned business but this McDonald in pontoon beach is terrible and should be retrained with new staff and management. read more

Boo, Pontoon Beach McDonald's! Shame on you! First of all, I was a first assistant store manager with McDonald's for 12 years. I know some things have changed, but was probably one of tue worst experiences I've had at any McDonald's. My wife and I stopped in at the Pontoon Beach location at about 4:30 pm on a Friday. We used the kiosk to place our eat in order. My wife ordered the 10 piece McNugget meal and I ordered the triple cheeseburger meal. Pretty simple, right? Uh no. Our receipt was time stamped 4:40. By 4:55, no food. Ok. I get it the drive through was pretty steady and I've been there. The problem wasn't they were busy. My wife went to the counter to get our cups and noticed our order was just hanging out at the fry station. When she asked for our cups she asked about our order. The employee took the basket of cooked fries, they hanging over the vat and dumped them and packaged our fries.needless to say. The absolute worst fries ever. The triple cheeseburger was rock hard and very dry. My wife's McNuggets were far from fresh. We ate about half of our meal and threw the rest away. I'm not sure who the owner/operator was for this location is now, but I know many years ago, the owner/operator had a much higher standard. When we left, there were 5 customers standing around waiting for their orders and they seemed a bit unhappy.maybe it was just a bad day, but if not, they need to get better. In the plus side, the restaurant was clean. read more

McDonald's - Dry, hard Triple Cheeseburger - Burgers Near Me - Pontoon Beach, Illinois

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They didn't care to fix the issue continued to laugh and overcharge my order, definitely a better option than Collinsville all day long. Foods always hot but too expensive for my needs read more

The service has improved some but somehow they always forget something out of our order no matter how small of an order we have it's frustrating to get home and something is missing !!! read more

Awful sat in the line from 11:37 till 11.53 and they closed at 11:53 and didn't let me order

This McDonald's is probably the worst McDonald's in the area. The people behind the counter are clueless and have no idea what's going on or what orders are going out for how to consolidate anything. I waited 15 minutes for my food that was sitting right next to the ladywhile she was making other orders. I just can't believe the incompetence in this facility. read more

This is the worst McDonald's in the world. I asked for fries with no salt fries were so dark as if they were redropped in the grease to remove some of the salt. Found chunks of salt in bottom of fry container. This is the second time this has happened to me. A person says no salt for a reason...salt makes me swell and I hate this place and will never go back. If I could give 0 stars I will. read more

Where to start? The entire experience was terrible. The drive thru started out out OK. I placed my order, a basket of fries, large soda, and a hot chocolate. The young lady said something to me, which I didn't understand. Then she yelled, "What size?" without prompting. I replied that I would like large. Her next response was, "What size?" even more emphatically. My reply was just as loud in return, "I said large! Did you hear that time?"She mumbled more and said to pull forward. I went to the 1st window and asked how much and was greeted with no friendly demeanor or even a hi. "I would have told you if you hadn't pulled off." "Uh young lady, you told me to pull up." I paid after she told me, without another word said by her. I pulled up to get our order. Again, not a hi or thank you. "Here's you Coke." "Here's your fries. I'll get your hot chocolate. " Here's Part II of my nightmare. I watched the lady who handed me my food mess with the machine for a few minutes, then call a young man (maybe teenager) set down his mop, and attempt to help, before a third person appeared. Finally, the first took my cup, squirted some Hershey syrup in a few times, the set it under the machine. She then sprayed Redi Whip in it and closed the lid. She had to wipe the cup with paper napkins, but not successfully. I took the cup and my hand stuck to it. Once I took a drink, it didn't taste very chocolaty. The whipped topping was nearly frozen, and chilled what heat there was. I didn't like it and set it down. When I arrived at home, I opened the lid. It was white, just milk. I knew it didn't talk right. I poured out the drink, only to find the chocolate syrup still resting on the bottom of the cup. I'll not go back again to this store. read more

McDonald's - "Hot chocolate " NOT - Burgers Near Me - Pontoon Beach, Illinois

Yes, I'm reviewing a fast food establishment. This place is so bad I had to share my thoughts. I can't count the number of times my order has been incorrect at this place. Waited over 20 minutes in the drive thru today. The inside is not open so there's really no excuse for the wait. The worker taking the money was wearing a mask but the two workers up front were not. And of course we were missing items in our order as well. Avoid this place until ownership and management fix the obvious problems. read more

If I could give it zero stars I would. I've waited in the drive through for 25 minutes. I went inside and couldn't get anyone to wait on me for over 10 minutes then left. If there is a worst McDonald's I don't know where it's at. Stay away from here. When you call the hotline the call is never returned. read more

Poor service and my order has been wrong during my past 4 times. Rude employees also and treat the customer as a bother

Horrible rude service every time . Don't bother using their app here or expecting them to get your order right .

I so wish There were an option for 0 stars maybe even negative 2 because they have earned it here every time I've ever gone to this location they are rude and disrespectful just went through could barely hear the girl through the speaker sounded like she said something like what do you want Real nice way to greet someone right ?! I placed my order and then again she Mumbled some word through the speaker couldn't tell what it was I pull up to window one No one was there so I waited a couple seconds then pulled up to the 2nd window without even a greeting she opens looks at me and says can you backup to the 1st window I was dumbfounded I said for what?? She says to pay! I'm looking at her with money in my hands.... So my response was no and you are all very rude and I pulled off The way they treat people here is so horrible I don't know if it's the atmosphere or if there's a select few that seemed just not to Like people much No one makes you work at McDonald's if you hate it and you're treating people poorly because of it then leave you're not serving any purpose by staying around read more

Very disappointed went to get food and theyre hours are supposedly 24 hours yet when i went up to the speaker the lady responded "were closed" even tho they were not. read more

I wish I could give this place ZERO stars. This McDonald's is horrendous. You're guaranteed a 15 minute wait in the drive thru no matter what time of day you come. Staff is usually rude and doesn't even let you finish your order before they cut you off and give you your total. They screw up the simplest of orders too, even something as small as a soda. Inside the lobby is usually trashed. Soda lids all over the counters, soda spills, etc. Straws are always unstocked and there's flies more often than not. Occasionally you'll get a fresh meal but, again, more often than not, you'll get stale fries and nuggets/burger that has been sitting in the warmer for way longer than it's supposed to. Honestly, save yourself the trouble and go somewhere else unless you're about to die of starvation, and even then, reconsider going to this McDonald's. read more

I work in fast food. I have worked at 24 hour food establishments. I understand how stressful running a restaurant can be with little staff. However, I cannot even comprehend how we could sit at the speaker for 10 minutes without a greeting (but blocked in by cars in front of and behind us). We ordered at 10:56pm, it is now 11:20pm and we have not even paid yet. I have not even seen a person at the window to pay out orders in over 15 minutes. 6 cars have driven off behind us. Management needs to properly train the people here and give them enough staff to operate the restaurant. When we finally received our order, there was no apology or acknowledgment of the wait. And worst of all, our fries are rock hard burnt to a crisp. I feel bad for the employees. One girl was being yelled at in the parking lot by her mother because she was off at 11pm and the manager made her stay until 11:30. read more

This has to be the worst McDonald'. Once again this location is out of items, a couple of days the did not have CO2 for soft drinks, no burritos this morning, no Diet Coke this morning. This is so common for this McDonald's. Don't get me started how often they fail to get your order correct. read more

Wow. Piss poor experience here today oct 3. Are usually hit the drive-through here for lunch or later in the day and it moves pretty damn good. I basically just donated two sausage McMuffin's because I couldn't wait 20 fucking minutes especially for something that should take two minutes tops. Edpecislly with one hour to go in breakfast service. It's not like I ordered A burger right at the start of lunch service. I could understand that. Unbelievable. Musta had a bunch of people out partying last night coming into work to breakfast shift. read more

Potion beach IL McDonalds Arguing in back and in front of customers got worse as store got busy Very dirty floors and drink bar 15 min after notifying staff floor was mopped Abrupt staff No observable chain of command Slow service 10 min to get food Got Oder wrong took extra 5 mi Fry station unattended and no clean Bathrooms smell read more

This legitimately could pass as the worst McDonalds in the entire country. Pretty sure the staff are just high everyday when they come in to work. Hands down the dirtiest and slowest establishment I've ever been in and that's saying it nicely. I'd rather starve. read more

I had the most frustrating morning ever because of this place. Woke up craving biscuits & gravy, and having a full day planned turned to fast food instead of making it myself. We called this location to ask when they stop taking orders for breakfast, & they said 10:30. Being 10:20, me & my boyfriend rushed out the door & started that way. Arrived at exactly 10:30 in the drive through. We attempted to order a Dr Pepper, but was told that they currently don't have any soda at all. Strange enough. Still at the speaker, it is now 10:31 & the girl at the speaker began speaking with someone inside the store "so you mean that I cant do this one? I have to tell them no?" & then the women came back to tell us, even though we are speaking to her and COMPLETING AN ORDER, that they cant give us anything that we wanted and we wasted a trip. Also, this location is filthy. Typically with people in uniforms loitering out front, smoking. For some reason that frustrates me. read more

Holy crap! Walk in the door and you won't believe you're inside a McD's....seriously. This place has some serious swank. Service was on par as well. read more

McDonald's - What an awesome McD's! Well done... - Burgers Near Me - Pontoon Beach, Illinois

I had to repeat my order a number of times and, looking in the bag, I saw they still got it wrong. The side salads were partially frozen. The light lemonade was water. They did not include sauce for the McNuggets even though it was requested. read more

I Do Not Go to Fast Food (if you can call it food? So, you sent this & this is my honest opinion of you serve mystery meat to my

My husband and I went through this drive thru that didn't move for about 20 minutes. We ordered two large coffees and a small fry. When we got to the pay window, the girl said an order that wasn't ours so we repeated our order. My husband asked "So you have the two coffees, one vanilla, one caramel" and she said yes, but then our receipt said only fries..... It wasn't until we got to the next window that we were told the coffee wasn't made then handed us our fries. So we waited 20 minutes for.... a small fry.... when we went there for coffees. If we were told they didn't have coffee, we could've gone somewhere else, but instead we were made to stay in line way too long for some fries. read more

I am not sure why this place has gotten poor reviews from others. We stop here for breakfast every time we travel. This morning we had biscuits and gravy and the hotcakes meal. The place, including the bathrooms, was spotless. The service was wonderful and they even gave me a gravy dish to take with me so I could feed my dog. The only thing I saw they could work on was there beverage station needed a little care. Wonderful, hot breakfast that was served fast and by friendly staff. Exactly what I want when traveling. read more

Sorry but if you're a McDonalds off the highway and people make a choice to get off the highway to eat there- giggling that your shake machine is "down" doesn't cut it. This place has other bad reviews so I shouldn't be surprised. There are too many other options out there to not deliver on the BASICS. Booooooo! read more