This place is very chaotic but it is convenient if your looking for a refreshing drink before starting the chaotic drive on one of the most dangerous highways in America I-4 between Tampa and Orlando, so it's somewhat fitting in a morbid kind of way. The exit is busy and merging onto Thonotosassa Road is somewhat like playing "Frogger" - the adventure really begins when you pull into the location whether you want to use the drive through or just park to go inside go right don't over think it go right. Maneuvering or parking here is atrocious and has a lot of the elements we all hate about I-4 this is really a strange link almost paranormal like (pertaining to the claimed occurrence of an event or perception without scientific explanation) but somehow you'll survive the arrival and your departure if you pay attention to your surrounds - it's a total cluster. Although this location is being punished by most it does have a few positives by default and for me that lies in the frozen drink category: Frozen Fanta® Wild Cherry: so refreshing, so delicious and although it's not the best value it delivers (why can't I super-size this one). This is one treat that is definitely sold by volume and not weight - I'm sure if you let the entire portion melt completely it will struggle to fill the vessel 2/3's full. This delicious creation is made in a barrel freezer using whipping dashers and culinary air, the process is referred to as "over-run". This allows the product to be frozen without growing ice crystals so it stay fluffy, smooth yet retains its slurpablity. Honestly this alone gets me here and loving it, I didn't find anything other that this appealing... read more

McDonald's - a drink in a plastic cup on the dashboard of a car - Burgers Near Me - Plant City, Florida

Very Disappointing Experience at McDonald's in Plant City This McDonald's is by far the worst! We recently moved from Clearwater to Plant City, and unfortunately, our experience at this location has been extremely disappointing. The workers are absolutely rude, and they constantly get our orders wrong. Our burgers and cheeseburgers are served without ketchup or mustard, and the Filet-O-Fish sandwiches are always missing the sauce, even when I specifically request it and pay an extra $0.40 for it! It is frustrating to pay for your food and expect to receive exactly what you ordered, only to keep dealing with the same problems over and over again. On top of that, the customer service is terrible. Management seriously needs to address these ongoing issues, provide better customer service training, and ensure that orders are prepared correctly before being handed to customers. McDonald's, customers deserve better! I hope management takes this review seriously and makes the necessary improvements. read more

We ordered a large fries and a 4 piece chicken nugget with ranch and bbq through the app. When we went through the drive through they too our number and gave us our receipt. When we pulled up to the drive through window to collect our food they had us park in a spot and we had to wait for a lady to walk out the order which seemed odd for such a small order. This seemed to slow things down as one lady walked back and forth from the window across the street to the parking lot. When we got our fries the top ones were cold and they could have used more sauce. This parking lot is also very narrow and crowded with lots of cars parking all over the place since they didn't have traditional drive through service. Do yourself a favor and just park in the mobile ordering spot and skip the drive through. Ambiance was frustrating. read more

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I had a problem and the manager, Dishee (don't hold me to the spelling) recognized it and immediately corrected it with a smile and a sorry. That is a 5* customer service. read more

It says they're open and I'm on the way to work to grab a snack and they're literally closed. Don't waste your time.

The staff was actually friendly today so that's amazing, anywho I'm not exactly sure what yall put in the sausage McMuffin but bro I've been on the toilet for the past 15 minutes. read more

Tried to order a number seven and asked them to make it a double cheeseburger. It comes with two regular cheeseburger so I asked him to make it a double cheeseburger. They said you can't do that. It's exact same sandwich if they give me two single patties, you're saving money by not using an extra bun. I get the same amount of cheese, the same amount of meat, but the manager told me to f myself read more

I passed the other mcds to go to this location because their fries are better n I had a craving. Lol. I was so disappointed. I use the app and ordered a dbl cb, med n a lg caramel drizzle with xtra drizzle. When the girl brought my order, the fries had less than half of the container( I paid almost 4.00 for this. The frappe was even worse. No caramel drizzle. She said the used syrup because they were out of caramel???? WHAAAAT? Are you joking? I already paid and it's a real pain in the neck to get refund after the fact. So disappointed. I threw it away, wasn't even edible. Gross! Not happy n I'm a regular customer. read more

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My husband and I went through the drive-thru at this location to order food. When we asked for our receipt while paying, the female employee ignored us, closed the window, and stood there with a visibly unpleasant expression while acting as if we weren't there. This was extremely unprofessional !!! Unfortunately, this is not the first time we've had an issue with this same employee. Customer service should be basic, especially in a drive-thru setting. Asking for a receipt is not unreasonable, and being ignored made the experience uncomfortable and frustrating. We hope management addresses this behavior. ( employees name was janiyah) read more

I ordered a medium coke and the worker at the window handed me a small. I told her that I had ordered a medium and asked "isn't that a small?" And she told me no. The side of the cup literally had a yellow S for small on it. So I pointed this out and she said "alright." In a very rude tone and took my cup back and gave me the medium I ordered. I was surprised and disappointed by how blatantly she chose to lie to me instead of just fixing the mistake. read more

the last 3 times I came here I get the same thing a cheeseburger meal extra onions extra ketchup. the last 3 times no onions no jet he. came tonight they did the same thing asked them to remake it and boy do I wish I would have kept my damn mouth shut I fet it handed back to me in a quarter pounder box. should have known right then. they did me so dang dirty a pond of ketchup and a half a pound of onions. who the hell would eat that. the employees are so damn rude! read more

I asked for a flint and meal and they gave me a fielit o fish and was kinda raw also the fries were cold and oily

Mcdouble came raw after they made my wait 10 minutes extra at the parking spot. I went back and spoke to a manager and to say that they could care less is an overstatement. They replaced the meal and sent me on my way. read more

McDonald's - Mcdouble - Burgers Near Me - Plant City, Florida

Service sucks. Made everyone go park and wait for their food. Took forever to get. Don't recommend.

Drive through is a wreck. Every time I go there I am told to wait in their drive through parking spaces only to wait twenty minutes for a simple order. read more

This place always missing things on order, whatever you ordering it will be messed up. Today was a final straw for us, now they started disrespecting customers and be bluntly rude. We ordered happy meal and lady in the window said to go park at spot#2 and wait for happy meal. A younger person brought bag a few minutes later and while he was handing it to us through car window we asked (very politely btw) to please wait a moment while we checking order. And he demonstrably turned around and left. We Checked the order and it of course was missing sauce and bag of apple slices was empty. The only reason we ever go to this restaurant chain and tolerate all this is because of my son. Probably time to stop. Md need to do something about respecting customers more. read more

The manager here is the best, I wish I would have gotten her name. It was a very busy Saturday lunch rush with a million people in the drive thru, so we went inside to order. The manager was very apologetic to us about the wait and was rushing to help us with our order. From what I could see, she was great at leading the team as well. This is the first time I've ever gotten this dedication and care from any McDonalds location Thank you! read more

It's 11:40 and the doors are closed. The staff inside looked at us trying to come in and didn't open the door. The hours clearly say it should be open until 12 (midnight). read more

i called the store to let the manger know that I found hair in my food & that the employees should be wearing hair nets & he told me that he's the only manger their & he's black & i told him that has nothing to do with it & he was being very disrespectful & hung up on me read more

Well they been doing well except on consistency. I go there between 3:45 AM to 3:55 AM. One day no food, one day closed, one day cash only, one day breakfast only,or lunch only. This last time I went there, they were closed road sign on no warning. I got off interstate on my way to pick up my son in law to take him to work. They were closed. I took my son in law to work and came by an hour later. The said this is new the employee held out a big chip holder the customers just used in from of me. The employee was not wearing a mask or gloves. The chip reader wasn't sanitized either. Then the employee started yelling at me. So I pulled off to leave without paying to go somewhere else while she is screaming at me. It's a shame I been going to this McDonald's since early 1980's. I even had a job here back in the 1980's. Well it's time to find a new place to eat. Nuff said....... read more

It's a fast food place, they are all similar in style and how they make there food. I ordered a 10 piece McNuggets and a cheeseburger meal. It was good till I noticed they forgot my bbq sauce. Nothing in bag. I ate them anyway. I order from them quite a bit. read more

I'm really surprised by all of the one star reviews for this location. I had a great experience and I made sure that I told them that. I stopped by here on my way to Lakeland. The bathroom had just been mopped and the dining area was very clean. I haven't eaten inside a McDonald's in probably 5 years so I've never used one of their order kiosks. It was pretty intuitive. I didn't order anything complicated. My breakfast was brought over to me quickly. I think this location is great if you're traveling on the freeway and need to make a stop. There's a gas station across the street and a Publix next door. read more

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Worst McDonald's I've ever been to. Took 25 mins to get our food. We were order number 232 and people at 242 where getting their orders before us. At 20 minutes, I asked a young man where's our food and got no answer. He looked at me and walked away. I then said excuse me, are you going to answer me and said something like don't just walk away. That's when the manger came up and told me not to talk to her employees that way. I wouldn't have to talk to him that way if he'd answer me to where our food was. She proceeded to argue with me telling me she wanted to give us fresh food so I said just give us our food. So if you have a very long time to get fast food, go for it. Just don't talk to the employees because they won't answer you back. read more

Made us wait half an hour just for 2 cheese burgers and they forgot that we were waiting for the food i would want a refund.

Absolutely the worst McDonald's experiences happen here. This location gets tons of business daily and refuses to improve their customer's experience. No matter how many people complain about wrong orders, 30-40 minute wait times, no manager ever visible and terrible attitudes from employees, they will not and don't need to change. They know we will always come back. The only thing that will change this location in a positive way is for a chick-fil-a to open anywhere within 2 miles. Overpriced garbage served up with negative attitudes. I'm loving it a lot. McRib is back! Check out what they served us. Bone dry/no sauce. I just for once would like to receive something that looks 25% like the actual menu photo. read more

McDonald's - Zero sauce. Sandwiches put together with what I assume were claw hammers and football cleats. - Burgers Near Me - Plant City, Florida

Super sketchy kids circling a car in front of us at 12:03 am. No movement for the better part of 20+ minutes. read more

McDonald's - Burgers Near Me - Plant City, Florida

This McDonalds needs some experienced staff to go in and help out the employees. I ordered a fudge sundae and the employee had no idea where a spoon would be. Which honestly is fine, since maybe he was new. But if he's training, then why was nobody helping him at the window? He finally hands us a spoon, but it's OPENED. The spoon bag is clearly opened and the spoon is even sticking out partially exposed to who knows what. This is a major sanitary issue. We had already pulled forward so had to park to go inside and ask for an unopened spoon. read more

I work late and try to go to this McDonald's. They are always closed even though they say they are open 24/7. Pretty pathetic

Decided to hop off the interstate on the way to Tampa thinking it would be a quick stop at the drive-thru. Wrong! Even though it's just off of I-4, it's a pain the butt to get to. The road has a good deal of traffic and there are U-Turns involved which is never quick or fun. The drive-thru is hellishly slow. There are two different drive-thru lanes and the people in them have no concept of who is to go next which just leaves people cutting each other off left and right. The food was not hot and it was haphazardly put together. There must have been about two - three tablespoons of ketchup on my burger. Yuck. No napkins in the bag. So, messy food with no napkins. Lovely. Neither of the people at either of the drive-thru windows smiled or even so much as said one word. What I thought would be a quick 10 minute stopped turned into a more than a half hour ordeal. Seriously... it took more than 30 minutes just to get food from the drive-thru of a FAST FOOD joint. Never, ever will I stop here again on the way to or from Tampa! read more

Had a sausage & biscuit & frappe. floors were filthy, girl was nice behind the counter. Sausage biscuit was ok , it actually was a little buttery which was nice. Frappe was good. That's about it. read more

McDonald's - Biscuit - Burgers Near Me - Plant City, Florida

OMGosh! Almost 30 mins in drive thru and still haven't ordered! This is the ridiculous!!! I hope their food is fresh cause their slow as shit... all the bad reviews you would think corporate would do something. Not coming here again. Peace! read more

I would give this place 0 stars but that wasn't an option. The service was painfully slow. 30 minute wait for iced tea and fries. Never going there againg read more

Literally the worst mcdonalds I've been to. Showed up here at 9:20pm to get a happy meal for my child. Stuck in drive thru until 10:00pm, when I got to the window the girl taking payment was on speaker phone with her boyfriend, then when we were waiting another 10 minutes for a 4 piece happy meal the manager and 2 other employees were running around in the front with guest. All while my happy meal was sitting there ready to be handed out the window. Then when they gave us the meal the woman who handed it to us was also talking on the phone. read more

If I could give 0 stars I would. I usually don't ever leave reviews negative like this but I really cannot deal with this place anymore. Every single time I come here something is messed up . I ask for no cheese bc I'm allergic and they still put cheese . What if I hadn't looked at my burger and got put into the hospital bc I couldn't breath bc of an allergic reaction ? Pay attention to the receipt and order given it's really not hard . read more

Slow I waited 15 minutes just to get out of line. And you are asking how is that. After watching the line not budge for 5 minutes I decided it would be best to go somewhere a little less busy. So as anyone that has been to McDonal's knows they have a dual line. I anticipate that the line is to be single until you reach the fork. Unfortunately people don't see it that way and often pull a dual line all the way to the menu. So after the 5 minute wait I had to wait an additional 10 minutes for the two cars in front of me to move forward so I could slip out the back. I have experienced similar situations here 2 other times, and not once have I had their food. read more

The frappe/mocha machine has been broken for over a year and it pisses me of cause theres always a long line just to leave empty handed.

This is crazy we have been sitting here in the drive thru for 45 minutes and now are asking for a refund. People are honking there horns and no one is moving. Desire disappeared with our receipt and now we are waiting 15 mins for a refund. This is crazy! No explanation worse customer service EVER! Avoid at all cost! read more

Absolutely the worst service I have ever had at a McDonald's. It's been 30 minutes and we still haven't gotten our food! Update: They messed up my order, and I waited another 5 minutes before I got it corrected. Also, I ordered a McFlurry and I had to wait 15 minutes and still didn't get it. I got a refund. Extremely disappointed read more

Nasty cold food after waiting 15 minutes in the drive-thru with two cars in front of us and the inside dining closed. Apparently they have a switch over to 'cash only orders' and it slows operations down because they have to do everything manually. Not quite sure how that affects food preparation. Service was about as cold as the food. No real greeting over the intercom nor at the window. Although when I called to address the issue, after we had already left, Brittany (the manager) said she would comp our meal on our next visit. All-in-all, we probably won't pick up our replacement meal. Just not worth it... read more

I would rate zero but you cannot. This McDonalds is deplorable and not worthy of the McDonalds branding. Even the manager on duty was deplorable and rude. In this industry customer service is everything and I will NEVER enter this location again. It is rated an average of 2 stars for a reason. With all the Mickey D options in the area, they should know better. I truly hope you all take to this review and read the other reviews as well. This is a very BAD location with ban management as well. They simply do NOT care about you, service or the quality of food. read more