I miss the good ol' days when you ordered at the counter or at the drive thru menu board! Nowadays we're supposed to order on the "App." Well, I did this and headed to the drive thru to pick up my order. I had a number in the app I was instructed to provide when I arrived at the restaurant. It had been nearly 20 minutes since I placed the order. I gave my number to the order taker and waited about 20 minutes to get to the window. When I got there I was given my drinks and my money was taken. Then I was told to pull up to the next window. I followed the directions. After sitting at the window for about 15 minutes I honked the horn and the staff came and said they don't know how long it will take. Then a manager appeared and tried to help get our order together for us. The order was a couple of McChickens, a happy meal, fries, and a big arch. I was told by the manager it was the big arch that caused the extreme delay. She offered some dessert for the delay. About an hour after ordering I was finally on my way. This place is busy. Some folks got their orders when they arrived at the window. We didn't. But, the manager was professional and did her best to handle things. The food was hot and fresh when we got it. The big arch was not bad, very different than the Big Mac, but good. Everything else was exactly as expected. read more

Rude employees, rude manager, and takes forever to get food that will inevitably be cold when you get it. The absolute worst McDonalds I have been to. Have been yelled at numerous times over messed up orders and they straight up ignore customers and play on their phones. How they still get business is ONLY because of the location, service is horrible. read more

I just went through the drive through and tried to used a free sandwich gift card and was met with a extremely rude manger who walked away while i was speaking to her. read more

I need a mobile app order and the people at the counter didn't give it to me. They completely ignored me for 10 minutes. When I threatened to come back and get it myself, they finally gave it to me and of course it was cold. When I started talking about it, they just walked away. Also, McDonald's, what happened to the big Mac? It's noticeably smaller. If you wanna call it a little Mac that would be accurate. read more

Pretty much the same as every other fast-food joint in this town. The lady taking my order was rude and impatient. She looked disgusted to have to deal with the peasantry at the window. Maybe she was having a bad day... but people used to be able to fake it for the sake of customer service. read more

This store is now in the running for fastest drive thru restaurant in Pensacola AND the order was Accurate. Other McDonald's need to copy their success formula. read more

I usually don't waste my time writing reviews on McDonald's but some things need to be said... I figured since I've been waiting in line at the drive thru for almost 15 mins I would have time to write this review. Let my put me car in Park. Your customer service is that of the worst I've ever seen from a McDonald's and that's sad because there are too many to count. Oh... the lady at the drive thru said it's like that all the time. Every time I come here I can expect to wait in the drive through for 15min or inside for the same. The sad thing is that the next closest McDonald's is only a smidgen faster. I know McDonald's is too established to ever reach back to a frustrated customer like myself but I'll leave them with this.... better employee training with dealing with customers... teach your managers your proven process that gets orders out fast... train your employees harder, hold expectations. I get its a high school job but life has deadlines and standards and if not met you'll find yourself back working at McDonalds. Food for thought... read more

McDonald's - Double cheese burger... but only one piece of meat. Smh... well I guess that validates my review. - Fast Food Near Me - Pensacola, Florida

Unfortunately I have to echo the poor comments made by my comrades. I stopped eating chain meals because they are now way overpriced for the food quality and poor service. There was no one in the drive thru line when I arrived. Ordered the double Quarter Pounder with cheese meal. Paid promptly pulled up to the window and was told to go to parking slot #2...from there I waited between 10-15 minutes for someone to slowly walk my order to my car. It was cold and inedible. The best part of my burger was the pickles. The fries were cold and have been so for quite some time. I fed a few of them to my dogs as well as the burger patties and threw the remainder of my meal in the trash and dumped by drink down the sink. What a way to waste $14. read more

I placed order on the app and usually it's always ready when h get there and it wasn't, I came in there's 1 person making the food and 1 person frying it with the manager back in the office looking at me instead of helping his team. I got a whole meal and you can only give me 1 SAUCE not ever will you see my face EVER AGAIN ! . read more

My order is correct 1/5 times, wait times for a "fast food" chain are usually 20+ minutes, food comes out cold and incorrect

We normally go there at least once or twice a week and every time we go the service gets worse and worse today it pissed me off specifically because this woman touched in her nose and then touched my food and drink I'm sorry but with this pandemic going on people in the food industry have to be more careful with how they handle the food they should either be wearing mask or wearing gloves then she used her nose ring as an excuse but I also have a nose ring and I know how to itch my nose without getting germs on my fingers or hands if you don't know how to do that you shouldn't be wearing your jewelry while working if you do not know how to properly handle it read more

Sat at the drive thru for 18 minutes waiting for them to get our order correct then we were told that a manager had to approve the transaction because it was over $50. SERIOUSLY?? SINCE When?? My husband VERIFIED the size of the drinks and fried with the man that took the cash, he said it was all correct. Got the receipt and it was wrong, tried telling the girl at the pick up window it was wrong as well and all she could do is read the monitor and stare blankly at us. Incompetent staff, wrong orders and RIDICULOUS wait time. read more

They have rebuilt this McDonald's, but the customer service is still as horrible as it always was. I actually went there on April 4th 2019 and ordered a number 3 combo which is a Double Quarter Pounder meal. Upon eating this burger I noticed the meat was raw. I did not have time to return to the store so I called the restaurant. The manager (Lynn) told me that I was required to save the food until I returned again. But I was only allowed 24 hours for a replacement. What kind of customer service is this? You're forcing me to return to your store after I've had a bad experience? This restaurant and whoever is the franchisee, needs to learn a little bit more about pleasing your customer base. I was served a subpar product, and then was demanded that I come for a replacement within 24 hours. As far as I'm concerned I will never visit this restaurant again. I suggest steering clear of this particular location. read more

McDonald's - a cheeseburger and a hot dog - Fast Food Near Me - Pensacola, Florida

I ordered a double quarter pounder, it only come with 1 patty, they said they will make it right this time, and 30 minutes passed, it's been sitting in their kitchen and it's already cold, it's not even busy in there, and they said they'll warm it up if it's cold, but it's been there for half an hour, shouldn't they warm it up right away and a least make some effort to apologize? I know the other location near the I-10 do. I am so mad, I download Yelp just to write this comment. read more

Nice job, crew! I have to admit, I was reluctant. When I left Pensacola four years ago, this was one of my least favorite McDonald's. But this morning I 'm in town, and I needed breakfast, so I stopped. Everybody was very cheerful, I got what I ordered, and the manager even brought me my food and said if my iced coffee wasn't sweet enough he would take it back and sweeten it himself. Very impressed! read more

Terrible service, lady working the order window needs to slow down and actually listen so I can complete my order without her hurrying me along and asking if "that's all I want" and what else can I get you" while I'm actively trying to finish my single order. Got a simple burger with cheese and katchup only, she asked me twice if that's what I wanted and I said yes then proceeds to put everything on except the two item I wanted. Came back up to get my order fixed, but I'm the idiot for expecting what I paid for. read more

Absolutely the worst Mcdonald's I've ever been too. The staff is garbage, waited 30 min for 4 nuggets....

When an employee tells you your order is not wrong then slams the window closed. Looking at you with their best side eye and refusing to reopen the window,you put your car in park and wait....Finally get Manager at window and she also refuses to give the name of rude employee. That entire store needs customer training classes. All I wanted was the coke i paid for not her first born child. Never again will spend my money there. read more

Even though this McDonald's hasn't been updated at all, the staff is normally friendly and understanding. Food ranges from okay-very good. I've been eating here from years and haven't faced any problems. Doesn't deserve a one star rating. read more

So disappointed. They finally opened back up. Gave them a couple of weeks to get settled. Two days ago I got a fish sand. Not only did I have to warm it up but I had to add cheese. The tiny sliver they had on it didn't cover 1/3 of the sanwhich. Then we went back a couple of days later got another filet of fish and splurged on some fries. Fries were cold and hard the the sandwich was the same as a couple of days before. What did I learn? That the closing of McDonald's was a blessing cuz it led me to Burger King. read more

rude. went to redeem a coupon on a recipe and they told me they couldn't because of the "franchise" rudely told me the price of the the food for 2 double cheeseburgers and handed out his hand for the money. 5/11/22 - cashier- 7:30 read more

Worst customer service in Pensacola, they dont care if your food is cold, and if they short you a $5 item you have to jump through hoops to get it replaced. Long waits in drive through wrong orders, and cold food with crappy customer service is a good reason to go to whataburger, sonic, or Burger King. read more

Damn the staff here couldnt be any more rachet. Dang they have the worst customer service. My food was cold amd french fries were nasty as hell.it might just be me but I dont want u serving and making my food after u just patted ur greasy, nasty ass weave read more

Pitiful today. Just pitiful. It took 27 minutes to get a small order. I was asked to pull forward to the 3rd window for pickup. After waiting 15 minutes I called into the store and the manager came to the window. He disappeared and over 10 minutes later someone else brought our food. She apologized. At least the order was correct. read more

From the start the staff at this McDonald's gave the worst impression. I walked in with my family at around 1850 and the employees very obviously talking about us in a negative way, this was including the manager. When they go hide behind a wall peeking around the corner giggling and laughing whispering for other employees to go over to join the shenanigans, it's pretty obvious. Then outside we asked if one of the employees could quickly wipe the tables off but it was clearly too daunting of a task for the girl in the pink shirt as she failed to wipe off of course the only table we where going to use. We ended up just getting the rag and doing it ourselves. In all, the food was great. The high school behavior the staff radiate is not so great, it is McDonald's but usually employees have some kind of class. read more

Slowest McDonalds ever....they are very bad at this....very bad...made me late for work cause it takes ten goddam minutes to make a hashbrown at breakfast time... other cars were also pulled up to wait but for some reason theirs took alot less time....by the time they made my hash brown the bacon egg and cheese biscuit wasn't fresh and good anymore.... No one goes to McDonalds for slow food...if you pass this one remember there's alot of other options I the area that are faster and won't make you late! read more

I was short a couple pennies for my order and the cashier was being very rude about it and kept "saying oh no it's fine" in the most sarcastic voice I've ever heard. Then we go and wait for our order and I see my slushy sitting there the whole time so I ask them to make me a new one since mine was literally half melted and she gets the rudest voice ever she says "well we called you for it like 10 minutes ago" and I was like no one ever called me for this. And then we hear them literally talking crap about us loud as heck! So I was like "you know I can hear you" so they stopped. I will be going to the one on pine forest from now on. They're actually nice to me and don't get bothered when I have to bring out a bunch of pennies. The cashier had long black hair and glasses and the girl that ran my order had long blonde hair read more

i am pissed they gave us one ranch for 4 meals because apparently chicken nuggets are the only meal that can have a sauce. everyone had an attitude and got a manager because i wanted 4 ranches for 4 people. i travelled 10 hours from nc to go to this mcdonalds. they even forgot our mcflurries. i am livid and sad do not go here if you want nice people or decent food. they only got one star because negative wasnt an option.have a blessed day. read more