Note - This is a review only of McDonald's new Chicken Big Mac, which is available for a limited time - not this overall location. Excited to try it out. My ratings and expectations are in line with the fact that it is McDonalds, so the quality is a widely understood level and it's not a craft gourmet sandwich. My first observation included: 1) it was loaded with lettuce, pickles and Big Mac Sauce and 2) the batter-dipped patty looked dry. That being said, the chicken, which was not dry like the outside appeared (yet not necessarily juicy), took a back seat to the sauce flavor. When I did grab a bite of just patty, it didn't have a particular Chicken taste. Comparing the nutritional information, Chicken Big Mac has more calories and fat than the original 100% beef patty version - plus, there are a lot more ingredients to the patty than chicken. All that said, I'd likely opt for the Chicken Big Mac over the original if given the option. They should have a grilled chicken version. When you try out the Chicken Big Mac, let me know what you think! read more

McDonald's - McDonald's new Chicken Big Mac, available for a limited time. Any possible chicken flavor took a back seat to Big Mac Sauce. - Fast Food Near Me - New York, New York

Actually, not that bad. I ordered a big Mac. The restaurant is very spacious and the bathroom was clean as well. read more

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I've literally never been to a worse establishment in my entire life. I've been going to this McDonald's for the last year or so pretty consistently and not. once. has my order ever been done within 10 minutes. But today was over the line. I waited for more than 45 minutes for my order. It was enough time for my order to completely disappear from the app. Eventually I spoke up and asked what was taking so long, and the manager woman who works nights and speak Spanish at the location had the audacity to tell me that I didn't get my order because I didn't tell her my number. Again, the order disappeared from my app after I waited so long. I couldn't have seen the number by the time they got to it. I will not be returning ever again. read more

Is extremely sad how this mc Donalds have night employees who aren't properly trained extremely unprofessional like HENRY ! An employee who loves to disrespect customers provoking employees in such way that there can be a day a customer due to HENRYS unprofessionalism of treating disrespecting customers can cause a more serious problem ! I strongly feel HENRY should be sent to training again ! Is extremely important for MC DONALDS take action in this because this has been the second time HENRY been trying to push my buttons ! If any other day Henry continues i would hold This MC DONALDS accountable ! I made already 2 reports next time if it happens again i would get legal advice and let them handle the situation that can be stopped if MC DONALDS TAKES ACTION ! If the kiosk machine aren't giving out receipts isn't my problem not one but 2 kiosk machine of both orders that i placed didn't give me a receipts ! I forgot one of my order numbers and i ask a lady employee that I placed a order of 3 cookies but i forgot the number ! Henry out of no where told me is my responsibility to remember the order number i told him that that problem wouldn't happen if their kiosk machine would have give me my order number receipt ! read more

This review is for a weekday breakfast. This has got to be the best McDonald's (for breakfast, at least) that I've ever been to in NYC. My sausage and egg biscuit was fresh and fluffy, the hash brown was crispy, the coffee was the perfect temperature and tasted great. The staff was friendly, and they have table service! I really enjoyed my meal. I will say that when you first enter, there was a slight funky smell. Am not sure if it was trash, or unwashed person...in any event, there were no signs of unhoused or troubled individuals inside at 10am when I was there. This is not a bad place for a quick meal during the week. read more

I don't understand the shade, this is one of the better locations in NYC. Fast service, spacious, lots of seating, ample kiosks. A rarity.

It has been over a year since I visited this Mcdonald and I am surprised at how they have kept this place nice and tidy after the remodel! The management and services have also changed and improved drastically! Its really impressive, and you can tell they work hard to keep it clean. There are several entrances to this Mcdonald and one window where you can walk by and order from outside. Inside you can either order at the counter or kiosks. There are 3 kiosks by the east entrance and 3 by the order counter. Another improvement is a new screen that tells you the progress of your meal now! Very similar to Panera letting you know whether your meal is in progress or ready to pick up, except instead of your name, it's your number on the receipt. That said I came for some 20 piece chicken nuggets and a vanilla coffee. The Kiosks only allow one sauce, however the guy at the counter gave us a few extra :) The place was clean and spacious and we decided to stay and have a nice meal. I am so happy that this Mcdonald improved so much! Kudos to the hard working staff and management. read more

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Quote of the week: "We ran out of meat and have to cook some more." No. You handed my sandwich to one of your friends, or you just fawn to someone who calls you "boss." Do you really think just because I'm white I'm going to believe that out of the dozen or so people whose orders you managed to fill with no problem while I was kept waiting, not one was for a burger? They all got the fish? (And calling it meat! At least you have a sense of humor.) I saw my number disappear from the board following the friendly "special order." After asking twice, that's what I was told. As if. The "meat" was cooked six months ago and is slapped on the grill on order. You expect me to believe there's a chef in a white hat back there carefully measuring spices? And after the b.s., the dude didn't want to give me my money back. Like I should happily pay for his friend's dinner? Second quote of the day: "What do you want me to do about it?" My recommendation? Stay away! If you're in the mood to donate a meal, there are plenty of homeless shelters, food pantries, etc that would happily accept your donation. You don't have to donate to the friends of Macdonald's staff!!!! read more

They need to utilize the McFlurry machine and not keep saying that it's broken. Enough already!

I don't venture to McDonald's often. Rarely ever do I eat their food these days as I have calmed down a lot from eating fast food. But I will give McDonald's a lot of credit for having some damn good milkshakes that don't cost much and their fries with tartar sauce is still on point after all these years. Some have come to this location a few times being that it is in the neighborhood. Very clean McDonald's by the way. What keeps it from being a 5 is though is that it can be a bit of a wait for even small orders. Went here a few weeks ago to order a shake and it took damn near 10 minutes which shouldn't of been at all. Shouldn't even had been 5 minutes with 4 other customers. Came here again earlier this week to order another shake and fries. Wait wasn't AS LONG this time around but still around 5-6 minutes with only two other customers waiting for their orders. I will give them some leeway though being that it is possible they were making phone and online orders being that currently there is not seating service allowed. I just hope when the next time I go there for a shake that this really isn't a common theme, but other than that I am good with this McDonald's. read more

horrible service waited there for almost an hour. Literally, no one knows what they're doing. Everybody was moving like freaking snails And I don't know if it was the manager, but there was a black employee about 5'7 decides to forcefully kick out a crazy homeless person that wasn't causing any commotion just talking to himself holding his drink And then the employee comes up to him to grab his drink and Guide him out of the restaurant like a dog and When the homeless guy decides not to listen and follow the employ forcefully grabs him trying to even fight the homeless guy across the street while he still has many orders so complete like bro an hour ways for a 5 dollar meal is crazy and that's not even the crazy part the crazy part is that my mc Chicken was raw even some the nuggets bro this place is ass DONT GO HERE IT WILL MAKE U SICK!!! read more

I have not been to a McDonalds in a while and I was pleasantly surprised when I came to this location. This place was very clean and employees were very friendly and most speak Spanish which is great for the non English speakers in the neighborhood. If you're eating in they will come by and take your temperature. They had a special so I ordered the double cheeseburger, french fries and chicken nuggets and it came out to less than $7. The cheeseburger was actually really good and the fries were as great as I remembered, the chicken nuggets were ok. There are not too many food options near the medical center so this is a good cheap option and they are open 24 hours. read more

It really went well the food was great the atmosphere was also great.The staff had good customer service.The bathrooms were also clean

Clearly not open 24 hours. It's 0430 and I was hungry, what's open MacD, it's open 24 /7 on the door and website. Workers inside say they are closed between 0330 & 0530. Probably a good thing for my health that they were closed. read more

It's McDonald's. What do you expect really? Food tastes the same everywhere. The only thing I have to say about this particular McDonald's is that they take forever so don't expect a grab and go because you will be waiting a while. read more

While I rarely eat at fast food restaurants, if I want a hash brown at 2am I should be able to get one from a restaurant that says it's open 24 hours. Since it was remodeled the late night service has been a complete joke and an absolute lie. They have signage that they randomly move around the restaurant indicating that there is 24 hour service at the window, but there's never anyone there after the dine-in service closes. Take a look. The sign and no one is there--and this is the rule, not the exception! Get it together, 170th St. You may have had a gorgeous makeover, but your service is more rotten than before. read more

McDonald's - Fast Food Near Me - New York, New York

Order was wrong for delivery. A lot of missing items. Very disappointing when you don't get your large fries that you got with the meal and when you pay for condiments on the app just for them not to give them to you. Don't waste your money on delivery. read more

Horrible service. The drink tasted as if they put an entire container of sugar. My mother went to ask the manager here in this McDonald's and he replied "you ordered a sweet tea it's your problem!" This place I wouldn't recommend. read more

McDonald's - 2 large size sweet teas and a small size one - Fast Food Near Me - New York, New York

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This is the worst McDonald's ever bad service not friendly if your not Hispanic they are rude bathrooms are never in order food is always cold you can do surveys no one gets back too you about the bad service horrible never go there read more

McDonald's - a women's restroom with a sign on the door - Fast Food Near Me - New York, New York

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Did not get my medium fries with my Bacon Qtr Cheese meal(who knows, the deliverer probably ate them since he took so long). My tea was unsweetened and I ordered a sweet tea. Deliverer did not come directly to my apartment and i left a tip (he barely understood english, something every business that deliver needs a little more improvement on). Overall, shitty experience. Should've ordered chinese take out instead ‍. read more

McDonald's - No fries... - Fast Food Near Me - New York, New York

Talking about Madness of a corrupted society. Coming out of Presbyterian Hospital, I hopped in to get a salad at 11:40pm. Suddenly, it became a true nightmare, as the restaurant was celebrating Halloween. The manager of the restaurant was completely rude. I approached him and kindly ask if he can lower the music because it was not background music were you can carry out a conversation, rather it sounded it like music from a pub, or a bar but not a fast food family restaurant. The manager's answer was: "That's the way the Boss wants it". Completely ignore the so called policy: "Costumer's Satisfaction". What a joke this is. This Mcdonalds is located on 4040 Broadway New York 10033 read more

While it is definitely not out first - or even 10th - choice of eateries, we somehow always stop here for breakfast on the the 1st morning after I arrive. This time around I got a Big breakfast with hotcakes & the boy got a Big breakfast & a Wild berry smoothie. While we ordered almost the same thing, our food were significantly different sizes. My hotcakes were more lukewarm-cakes & I even found a hair!! The smoothie tasted like artificial sweeteners & didn't have much berry fragments to be found. We really got to find another alternative for breakfast the next time I go over to New York. Oh...and uh...could this be the McDonald's Jay-Z was referring to in "Empire State of Mind"? read more

McDonald's - Small Breakfasts - Fast Food Near Me - New York, New York

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Quite tired of finding certain things in my food. Won't be back. Examples: Lint, paper, hair, sauce that belongs on another type of sandwich. This McDonald's really sucks. The security guards stare at you the entire time you are eating, even if you order a head of time you have to wait for at least 10 minutes even after you get there. The only time the place actually runs the way it is supposed to is when their owner's show up which is rare. I honestly think it's a cultural thing. Most places in this area operate the same. Very mom and pop mentality. read more

This Mcdonalds has no manners at all. They receive 2 stars because they actually got my order correct. The worse part is the one who attended me was the manager, Caonabo. Do not answer me without the proper customer service given just because we are both hispanics. You need to have manners and courtesy towards your customers. I asked a simply question, no need for a rude response or try to give me a smartass response. How can someone who forget such simple etiquette be a manager?. Mcdonalds is this the type of people you have as management, I feel bad for the employees there. read more

McDonald's - Fast Food Near Me - New York, New York

This McD is too good to be in this location. Too many homeless people begging for money and littering once their fully fed. The place is fast and easy. No one is disrespectful but the customers. More than half are out-of town people anyway. read more

I try and never post a bad review but my dinner was really disturbing. My food looks inedible . My entire meal was just a disaster . My two burgers where really poorly made and looked really bad . Fries are normal like always and the parfait tasted expired and the granola was extremely stale. Very disappointed read more

McDonald's - I couldn't eat this - Fast Food Near Me - New York, New York

Roy's Top 5 Things to Know: 1. It's Open 24 Hours. Even on holidays. 2. The good news is this McDonalds is renovated outside and inside including ordering through touchscreens although you can still order with a human and there are restrooms that aren't a pain to access. 3. Always check your food. 7/10 you're missing an item or they got your order wrong. Yes even if they fix it, still double check. I've had them give me my order wrong 4 times in a row. 4. If you go to the walk-up window be forewarned there are bums there asking for food & money all the time since there's a shelter just a couple of blocks away. If you go late night, 9/10 times there will be someone there asking you for food & money; and they're picky. I once asked the guy what he wanted from the menu so I could buy it and he said he didn't want anything from the menu and wanted the money for Popeyes. Also if you do go late night there's likely to be a line, yes even in the dead of winter so order ahead in the app and skip the line and ask for your order. 5. No drive-thru but as I mentioned has a walk-up window. There's parking on Broadway but I guarantee you if it's outside the metered hours, parking will be taken. Your best bet is to park at the pump in front of the walk-up window on St. Nich. read more

I ordered food from here off doordash only to have my order accidentally given to the wrong person and for them to refuse to remake my order, just horrible service read more

Open 24 hours but I think that's for the walk up window. Wahhhhhh, not sure if this McDonald's is worth my time to review except it is because some of the highlight's I can't blame the management for. IT IS BUSY UP IN HERE! These kids that come in here at night make up for 35% of the customers and they make the place crowded. On my visit the place was a bit dirty (left over food on some tables), the restroom is dirty even though there is a lady cleaning and mopping. I came here to use the restroom, open to public, thank you for that. I bought a drink and was given a cup to use the Coco Cola soda fountain, the new ones with the touch screen to select your brand and flavor, I had to wait on line to get soda, not just a uniform line a crowded bunched up line that made no sense, it's these kids fooling around. There's two, one was out of order. My peach Mellow Yellow drink tasted like plastic. Damn it. I was going to give the McDonald's two stars but I change my mind, no experience like it in Washington Heights, except maybe in Brooklyn somewhere. Make that money McDees. By the way, I could not get Yelp service on the app around the area. read more

Surprised to see a security guard even though it's opened 24 hrs. Friendly staff/cashier. Decently brewed coffee. Only draw back was their egg was heated from frozen patty so the upper layer was dried up and overcooked. First place to serve similar to Starbucks pastry. read more

McDonald's - Fast Food Near Me - New York, New York

If the staff here were any slower, I'd swear they had some uncanny ability to freeze time to a near-standstill. I come here before my overnight shift at the hospital nearly every nice for convenience, and get a coffee (black, no sugar). More often than not, people who order entire meals behind me get their food, drinks, desserts, etc WAY before I get my one simple coffee. At least 9 or 10 times I have had to produce a receipt showing I've been waiting for 17+ minutes for my coffee when people behind me are being served immediately. Because I'm only ordering a coffee that means you can brush me under the rug? Get it together! read more

To the man who, at 1:30am on a Wednesday, put potato chips on my bacon ranch burger: You are my best friend. Love you always, Michael read more

I agree with Jocelyn A that this is truly "the worst McDonald's I've ever been to". Its as if its not even part of the franchise. I work at nearby New York Presbyterian Hospital and have been to this McDonald's many times throughout the years, also living across the street from it. Visually, its like any other McDonald's but do not expect to eat in peace with a nearby Armory Men's homeless shelter two blocks down at 168th Street, there is a constant flow of beggars at the door as well as table-to-table begging as you eat your food. Afternoons and evenings, bootleg DVD sellers visit the table as you eat too. Children in the play area are allowed to run crazy all over the restaurant and management does nothing. No one's in charge here and anything's allowed except for probably entering the cooking area. The biggest problem is the homeless beggars. I stopped going there years ago after a homeless was denied my spare change during breakfast with my then 8-year-old son. In protest, he leaned in closer to my face literally screaming 'gimme some!" I got up, went to the counter to speak to the mgr. to report him and SHE shook her head in agreement and told me she had one more day until her transfer went through and she was outta there. She remarked that this McDonald's was the worst one she'd ever worked in. I mean wow - from an employee, and a manager at that!? That day was the last I went there and haven't returned since. Angry homeless + me with my son = leave! I've seen other episodes customers' tables approached by homeless making rounds asking for spare change - either irate or "nice" - they are relentless. Be ready. Every week DAY, homeless are parked at both doorways to beg in/out bound customers for money. Neither the employees or the manager could care less. No one's charge at this McDonald's. Whoever the regional franchise owner is - doesn't care either because as it's always been like this. I'm a New Yorker - I've dealt with my share of random NY weirdo encounters so I'm not some primadonna whose horrified by homeless folk. This place has a regular flow of episodes revolving around the homeless vs. customers and too many of them are bold or bold and angry if they're denied spare change. THEY NEED TO EMPLOY A SECURITY GUARD. The majority of the employees are young girls who aren't going to confront an unruly homeless beggar harassing the customers. There's no men employed there and if I've seen any, it's usually a scrawny teen boy. No one's in charge there - no authority. If you heed my warning and instead decide to go to the outdoor walk-up window stil beware, homeless men are parked there too begging you for change as you wait for your food.!!! Overall, the best part in the long run is that with each "dining experience" worse than the last, it helped me get off fast food. read more

Do not order from this McDonald's!!! I was missing one order of large fries. I was placed on "hold" while they were arguing about how many fries they thought they were supposed to give me in Spanish because they thought I didn't speak Spanish but I do. Then they redelivered the missing fries and the delivery guy screamed through the intercom to come down to get my stuff. The fries were not full to the top and they were soggy, undercooked, and inedible. Worst customer service experience ever. read more

Went to this McDonald's during a lunch rush and the service was still super quick! The only issue was my 10 piece nugget only had 8 chicken nuggets :/ read more

The worst McDonalds, ever!!!! "Open 24hrs", yeah, ok. Never open 24hrs. Why do they advertise that? Makes no sense. Don't advertise 24hrs, if it's not gonna be open 24hrs. Can we sue over this? read more

The security is garbage I had my IPhone stolen And the security would not call the police for me Or assist me in any way at all! I was very upset And they treated me like I was one big inconvenience and it was terrible I will never ever step foot into another McDonalds Restaurant Especially this one at this location Disrespectful read more

It's not like I expect a terrific experience out of a McDonald's but this place really is the worse McDonald's I've ever been to. I would go to any other fast food joint over a McDonald's but this is all we've got in this area that is affordable...and there really is a lot of McDonald's in NY so you end up at one a lot of the time. The NEVER have ice cream for milkshakes, sundaes ect. Also, there is never any ice in the ice machine. And o they run out of parfaits early in the day. The food is like any other McDonald's...it's fast food, what do you want me to say? One thing that really annoys me is they ALWAYS forget something in my order. Probably...70% of the time something is missing and it's not like I order food for an entire family either so I have no idea how they manage to forget something all the the time. The employees are really terrible at their job. They have terrible customer service skills and they can't even get the order right majority of the time. They're definitely in need of retraining, or just an entirely new team in general. I don't expect them to be smiling. They DO work at McDonald's, I get that, I wouldn't exactly be cheery either, but seriously, at least make sure all the items are in the bag before handing it to me. It's not like I'm that asshole who asks to for no pickles, no bread, and no onions to a mcdouble. Seriously man?! This is McDonald's not The Yard House. It's a dollar, you can remove the pickles your damn self. If you can afford Popeye's a few blocks down, go there (nicer employees, quicker service, less crowded and well GOOD CHICKEN!). Or if you REALLY love to walk, just go to Burger King. The only good things I can say are: they're open 24hrs, they have a play pen for kids and they also have an area for parties as well. Not that any of that benefits me, but it may benefit you. read more

Being living in the neighborhood for more than 15 years...never went inside..I decided to read the review..and not going in..sounds awful...

If I could give zero stars, I would. I placed an order on the mobile app late at night. I showed up to pick up my food, was told they were closed (even though it was still well within their open hours, and there were several employees there), was told that they couldn't give me a refund, was screamed at by an employee when I asked for a manager. Never got my food, and am being given the runaround by McDonald's customer service. Essentially, McDonald's stole $12 from me and the employees treated me like crap. read more