Fatburger makes amazing, juicy cheeseburgers. They use fresh beef, no fillers, your choice of…read morecheese, and only the freshest toppings. Their chicken burgers and wings are also top tier. My strongest critique is their hiring practices. It would be nice to see a restaurant hire outside of the Indian community for once. It's frustrating to have to repeat my order six times before they get it right. I don't know how many times I have to say "add bacon" for them to actually add bacon to my burger.

The service was good but I dont recommend this place for anything else, food is not good and it…read morelooks like it needs more knowledgeable people in how to run a restaurant!

This was one of my favourite places to go when I was in town until today.. They have delicious…read morewings and today they were on the happy hour menu, you have to purchase a minimum of ten wings to get the offer. Unfortunately I can't eat that many, so I asked if I can order them and take the remainder home.. I was told absolutely NOT repeatedly.. I could understand them saying no if 1) I didn't order a drink (I would've ordered more if I got wings) 2) I didn't come here regularly (I come here a minimum of once per week and order off the regular menu) But to not even make an exception for me to bring home leftovers, that has turned me off this place, so today will be my last visit.

I've been here twice in the past year, both during Happy Hour, and the food is not only very good…read morebut affordable. We did have one hiccup, but I've addressed that with the management of the hotel, and will look forward to visiting again and seeing if there's any improvement.

PATHETIC customer service! ! Stayed at the Dorchester Hotel (great service) my last night in…read moreNanaimo (Jun. 24) and stood at the entrance waiting for 1 of the 2 waitresses to acknowledge me. Neither of them did. After 10 minutes, the bartender (kudos to him) ended up seating me with the menus and brought up the extended Happy Hour. The "blond" waitress whose section was where I was seated, showed up with a glass of ice water and said "I'll be back". For the next 30 minutes, she repeated walked back and forth past my table, intentionally avoiding eye contact, and even thought it was more importance to wipe down 1 of her 2-seater pub tables than to return and take my order. After 30 minutes, I walked out, was provided the restaurant owner David P's personal email by the front desk (they apologized) and emailed him my experience on Jun. 26. He's never responded ! ! I can only presume that he's the one whose set the standard (or lack of) for how his waitstaff conduct themselves. I've had many breakfasts at Top Notch and the morning staff have always been fantastic. But after this experience, I'd strongly recommend that Dorchester guests and non-guests check out the better quality restaurants in the area (Modern Cafe, Gina's, Minnoz Restaurant in the Coast Bastion). The customer service and food are both far-superior and you'll never have the bottom-tier service experience at those options.

Great brunch, great atmosphere, great service!!! Coming back for Father's Day because it was so…read moregood!!

Had another Birthday celebration there last night .Excellent service and food as usual , plus we…read moregot our favorite table near the back.

First of all, the table we wanted and pointed out when we made the reservation in person was not…read moreavailable when we showed up on the reserved date and time. Secondly, the menu was quite a disappointment as it has been cut back significantly. My favourite option was the quesadilla. It WAS the best I've ever had anywhere. I have food restrictions and this was not only suitable but delicious. We've been going to the Cactus Club since it opened in 2008. Wherever it was located, we followed. We are very disappointed that this is no longer a favourite for dining. Thank you, Marilyn Crouse smcrouse@telus.net

Great food/great service!!! As always!!…read moreOne of their best plates is butternut squash ravioli with prawns!!! Don't forget to ask for extra lemon sauce!!!

Visiting the area and stopped in for dinner. We ordered three different burgers and all were…read moreexcellent, so good we came back three days later. The fries are great as are the mocktails. If you can get in before 5pm burger for 1/2 price. Highly recommend. Great service both visits

We went for a friends birthday since we were visiting from the states. That where he wanted to eat…read more Everyone ordered different there was 20 in total. It was very good. Did not take a picture of the food

We had my mother's 96th Birthday lunch here. The food was excellent with a wide variety of choices…read moreeven for the vegetarians in the group. everyone was very happy with their meals. They happily accommodated our group of 12 with a reservation for lunch in a separated room and all the food came out at the same time which is often tricky with a larger group. As for the staff, our servers were terrific, efficient and friendly. Prior to the day Robert replied to emailed questions very quickly and made the whole event very stress free. I honestly can't recommend this restaurant enough.

We came here for the Reuben and were not disappointed! Thankfully we decided to split the sandwich…read more(with fries) and added the Little Gem salad. Wow! What a great combination and great flavours! Plenty enough for lunch for two people. The meat on the Reuben was so juicy and flavourful and the Little Gem salad was amazing. We throughly enjoyed our meal. The service was great; quick, friendly and welcoming. I would definitely come here again when back in Nanaimo.

Good service and good atmosphere. I bring my pup, there is limited outdoor seating. Always a treat…read morefor her she gets the pup patty, and the go to for me is the Masala burger, vegetarian with a hint of spicy sauce. Fries are always fresh and crisp. This is my go to restaurant for fast food, quality free range beef, free range eggs, good vegetarian options and organic coffee

A good fast food choice. Restaurant is very clean with great customer service…read more Recommend: the Uncle with onion rings and a root beer.