went around 10:30-10:45 service was amazing both lady's in drive were super nice. one told me it would be a couple minutes bc they decided to make my nuggets fresh. and they were. read more

Surprisingly bright and clean for this typically below average chain, very friendly and well managed staff was hussling through multiple orders nonstop during my hour here, and I noticed many enjoying their lunch. I got a quick order in through the screen, curious why I needed to specify a table number when they were not bringing orders to the table? I really wish they would modernize the cafe options. Soy milk, lower sugar options, personal cup discounts, and more would give McDonald's a desperately needed fix for some nutritional and modern perks. I did enjoy my caramel macchiato for the value, large size. It is extremely sweet and lacking any balance with espresso. Thankful Monticello has a decent coffee selection! read more

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Very poor service when you order something online and get something else that you didn't order and was of less value that you actually ordered and paid for in advance and the fries I received on my last messed up order had no salt at all on them. read more

The worst McDonald's i have ever been to in my life. If you want horrible service and bad food and a dirty dinning room. Dont get me started on there drive thru. 1 star is being extremely generous read more

my last review was some time ago and sadly, we chanced food again this morning. as always, it was simply inedible. The scrambled eggs were old, cold, and hard. The hash towns were so greasy and not cooked well, it was utterly disgusting. The only thing this McDonalds does is stay consistent with their incredibly bad food! Its no better in the other times. We were in a hurry a few weeks ago and my husband tried a quick dinner. No sauces, fries cold, nuggets old, and drinks were watered down from ice melt as they had just enough to make it watered down. It's rather unbelievable how much money wasted and food tossed not eaten! The establishment has the worst management I have ever seen. Avoid! read more

Customer service was terrible. Very rude employee Nancy who has no patience with customers. Out of products and didn't refund but offered something for less of a price. Never receiving some items ordered. Went back in and was told she's to busy. Also the floors were very wet from mopping which should have a few more wet floor signs. Will not return to that business. read more

I have to PAY for sauce? That is wild they are being cheap. I'm broke. They gave me a free sauce but I don't eat that so I wanted to switch out but I have to PAY?????? read more

15 mins in line. No ice cream so no shake! Place is a JOKE. 15 FRICKIN MINUTES IN LINE. Ask if i wanted to change order? Are you serious? Told only 3 people working. They don't have help, so close down again. Saw people behind me pull out also. How do you stay in business? Should have on app NO ICE CREAM. SECOND TIME THIS WEEK. JOKE!!!!!!! read more

0 star's absolutely terrible service very slow drive thru lobby not even open. Honestly shut this place down

Drove 10 miles round trip to here. Got home and found they did not put 4 hash browns that I ordered in my bag. A waste of time to drive another 10 miles round trip! read more

My fries were cold and my deluxe quarter pounder was rare. And this is after sitting and waiting several minutes for the food. Would not have given any stars but no one beats their sodas. read more

Was in line at 10:25. Even, politely, let a couple go ahead of us. Got to the counter right at 10:30, and the menus had changed. Wouldn't let us order breakfast. We asked nicely but manager was nothing but rude about the whole situation. Clearly customer service is not a priority here. read more

Their large, vanille milkshake is twice as large as the large milkshake at McDonald's in Monte Carlo, Monaco.

John and Vicki were very helpful and quick and polite and the service was very fast and the McDonald's is clean

Never again will I go to this place. Went with my girls and husband after spending the day at Indiana Beach. Got there the doors were locked. Asked employee she was rude said dinner room is closed. I was like well your door says midnight. So someone else unlocked the door. Went in at 11:20pm. Ordered our food waited till 11:45-11:50 to get our food. In bags mind you( gentleman that delivered it was very nice and stated well we close in 10 mins so they put it in a bag) whatever I am going to eat my food. Girl who is bagging food yells we close in 7 mins if you need a bag come get one. At midnight she yells again that they are closed and bag up your food because it's a safety issue being in the restaurant after close. Mind you someone just came in and ordered there food. So I tell her well my girls are on the bathroom when they are done we will leave. All this time you hear the manger bitching that people are still in the dining room and tells the other employees that she is going to call the cops on us if we don't leave. So girls come out and we leave mind you it is only 12:10. Never again calling and complaining tomorrow morning also. We have always stopped here after indiana beach but not anymore. read more

I love McDonald's so giving it high rankings for food is a no brainer - so shoot me for my plebeian taste. What is unique about this McDonald's is that it is one of the nicest McDonald's restaurants I have ever been to, not including the Rock 'n Roll McDonald's in Chicago. This must be one of their new, improved, cafe style redesigns. It's apparent a lot of money went into building this place, and it works. It does lure people in because it's always crowded and the parking lot is always full. I do think the prices are higher than your average small town or highway rest stop McDonald's, but then, Monticello is also a tourist town in the summer. read more

So this wasn't me but my sister's story. So a friend of hers came up from Indianapolis and had brought her some gifts for Christmas. One of these gifts was a vinyl harry potter figurine. Then, one of the managers, her name is Stacy, walked up, examined the figurine, tucked it under her arm, and walked away. Then, my sister said something like "Hey, that's mine!" And the manager responded with "Well, it's mine now." Not only would this be legally wrong as she could be charged with theft, but I have also heard from other employees at this same McDonalds, my brother Joshua, that the demands them to do things for her. When I was in there, today, somebody working had received flowers from the ex, and they didn't want them, so Stacy took them. But then, she replied with "Oh, you didn't have to get me flowers." Now this really killed the whole happy vibe one should get from a McDonalds. Thanks a lot. read more

I just tried getting some food on my "lunch break" there times Clearly say opens at 430am and it 440am... said were not open we dont open til 5. I was like well my break will be over by then uggh what assholes.. Get your shit together. read more

Everything we ordered (except for the fries) was nasty and didn't taste like normal McDonalds. We ordered 3 different McCafe drinks and they all tasted funky and ended up getting thrown out. read more

The food was up to McDonald's standards, but the large fries, were short of being filled. There was a Long wait to just place the order, even though they were not busy. Thank goodness for the self serve kiosk. The staff was rude and not helpful, including the management. They would charge for the air you are breathing if they could. read more

i got a straight up burnt mcgriddle like it was dang near black. like if you gave me a burnt shoe and this mcgriddle i would probably take the shoe. that's how bad it is. thank you for your time read more

Usually I don't like to go for fast food. But this McDonald's always goes above and beyond. They have the kindest workers, food prepared with care. I can always taste the love. #imlovin'it read more

My cashier was terrible. First, she told me that they don't do the McPick 2 anymore, even though it was on the menu behind her. Then she gave me a total that didn't match what was on the computer screen. Then she said my order number with no context and total boredom. My two burgers with only 1 ingredient on them took about 5 minutes. She gave me my food, then I asked whether they are in the eastern or central time zone. My cashier didn't get the concept of time zone, so the young woman behind her told me Central (although I figured out she was wrong once I got to the car), which is the third time this visit they gave me wrong information. They clearly do not know what they're talking about there and I will never revisit this location, if I ever return to the Monticello area. read more