Clean and friendly however they have issues with keeping their food fresh. Chicken sandwich was just "warm" and soggy. Bun looked toasty but soggy. No crispy chicken. No flavour just an over buttered chicken product. Sugar free coke was cold with lots of bubbles. read more

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tried to stop by this location since it was the only one near us that said that it was still opened until midnight. we got to the drive through speaker at 11:32pm and sat there for a bit but heard nothing so we drove up to the next window. all of the windows lights were still on and we could clearly see two workers standing inside both on their phones. we sat there and waited for a bit to see if they would notice, but after a bit it got frustrating so we ended up leaving since they didn't look up once in a few minutes that we sat there and waited outside the window. i would definitely not recommend coming to this location half an hour before closing because the workers clearly do not care once it gets closer to closing time. read more

10 minutes to get our order is opposite of fast food. 2 egg McMuffins and a Diet Coke is a basic order at 8:30AM. We could have had a Gordon Ramsey meal in that timeframe. Clean restaurant and displays like what you would do at a science fair shows benefits for working at a McDonalds. Food is reliable and predictable. read more

Came for a quick bite as you can seeordered a McDouble and got a Mcnothing with all the condiments most diabolical thing I've had happen a McDonald's yall trash , they made up for it and gave me two free ones so that's wasssp, but they was on bs read more

McDonald's - McDouble - Fast Food Near Me - Mill Creek, Washington

I'm just going to update this every time they screw up our order. Today, they left out a 10 piece Chicken McNugget and gave us honey mustard instead of BBQ. ‍ 2/4/24 - ordered two 6 piece and one 4 piece happy meal. Received two 4 piece and one 6 piece. read more

McDonald's - What I ordered versus what I got. - Fast Food Near Me - Mill Creek, Washington

Closed?? Placed a mobile order and found out later I had to go through drive through or walk in, can't both are closed too Would have been nice of the app to let me know the location was closed. SMH read more

As a delivery driver I refuse to accept any orders from this location anymore. I have over 7000 deliveries and have never been treated as bad as this location. This location accepts discrimination. The Latino lady will just hand over the orders to other Latinos but if a person of a different culture comes in she will mean mug you and look at you like your trash until you confirm pick up in the app. I have no problem with confirmation but I do have a problem with blatant discrimination. I'm so sorry that someone hurt that lady but everyone from a different culture is not a bad person. read more

They recently remodeled with a full tear down. They're doing these all over the country so the store is clean but the prices are outrageously high. They've hidden all the staff behind a wall and won't ring you up anymore. You can ask for help using the app. $25 for two meals is pretty crazy. Food is too salty. read more

McDonald's - Drive thru and front door. - Fast Food Near Me - Mill Creek, Washington

Welp. This is a first. I just went through the drive-thru and picked up 4 chocolate sundaes. To my surprise, they were very disproportionate. When I inquired, the manager at the store told me that no one should ever expect to have full ice cream sundae again, and the 3/4 full cups (outside cups in image) are and should have always been the norm. When I asked if it was an accident, the drive thru attendant apologized and went to fill the cup a little but the manager took it out of his hand and refused to fill any more even when I showed her the clear difference in the exact same order. She also added that she was teaching them not to fill the cups all the way anymore, and she was committed to making sure full cups never happened anymore. Here is my take... I have had quite a few of these in my life, and never in 40 years has the ice cream not reached the top of the cup. Also, for her to rip the cup out of the employees hand and refuse to fill it, it seems like someone is seriously lacking leadership and management skills. Did I eat them? Of course I did. I paid over 3.50 for each. I won't pretend I won't eat here anymore, but I definitely will go somewhere else for family dessert. I never looked up reviews here, but now I am not shocked. read more

McDonald's - Inconsistent ice cream amounts from the same order - Fast Food Near Me - Mill Creek, Washington

I got a crispy chicken sandwich. It was delicious. It was large for the money. It only had mayo and dill pickles on it. I am not a McDonald's fan for a couple reasons, by this is worth mentioning. So delicious. Of the fast food sandwiches I tried this is#1. Wendy's is a#2 and delicious. But Chic a filet is #3. It was disgusting. Sorry but it was. NUMBER ONE CRISPY SANDWICH read more

Never can get my order right. Wrong order or missing product never fails. They should at least double check the orders before handing them out. read more

Fresh and hot. The food was good and delivered quickly. The order was accurate. Everything was as expected.

I went through the drive through and everything was wrong. They screw something up every single time.

besides the fact that McDonald's is way too expensive and absolutely a waste of money this McDonald's has two pick up windows and they won't tell you which one to go to and then they'll borate you when you pick the wrong window why can you not just tell people which window to pull up to when they go pick up their food because it's very confusing it doesn't make any sense it doesn't there's nothing to say what to do and then you just get drive-through employees yelling at you read more

awesome food our server Martin was the best very sweet, kind, and very caring . Give Martin a raise he deserves it .

Re-modeled McD in Mill Creek. The best part is their drive thru. Two lanes, they take order pretty quickly. They have two pick up windows. Service is always fast. Never had any troubles with the ordering or picking up. But even with that, sometimes you may find long line. Food is always McD quality! read more

It's been about a year since I last came here due to construction and operations haven't gotten any better. This location should be open at 5 or 5:30am, but if you say you open at 6am; BE OPEN!!! Arrived 3 times in the last month and still not open at 6:07am which is a waste of my time; as it's in the opposite direction of my work and then have to go to your competition. Also mobile app is confusing for the staff, either they have trouble entering or today the coupon didn't apply even after we asked if it did. While is not only a lie, but could be reported to the state for false pricing. Figure out a plan and Do better!! read more

I ordered 2 10-piece chicken nuggets and 3 burgers online for curbside pick up. They gave me only one 10-piece chicken nuggets and 3 burgers. I found it when I got home. Not sure they forgot another one or stolen it. Very sad. read more

did not got my order right and rush me in The end. I try to ask them but i was rush. empty parking lot on a Sunday at 5 pm. The other location does much better then this one. by 132th Street read more

I will continue to go to this location, when they re-open after the rebuild, but I have to say I am very disappointed with the handling of their errors. I understand 100% that it gets busy, and things get missed; not a problem at all. What I do not understand is why they refuse to resolve issues. I am writing this after 4 of the last 5 visits/purchases were not complete or wrong in some way; missing items, wrong items, not prepared as requested, no sauce. Some examples. All very minor in the big scheme of life. You order two meals, and one is missing. "Hi, I just came through and one of the meals was missing. No problem, just come by with your receipt next time you are in, and we will replace it". Go by with the receipt: "Sir, we cannot just give you a free meal, who did you speak with". Okay... Hi, I just came through and one of the meals was missing. May I have your name so that when I come back with the receipt, they will know I spoke to you? No sir, I cannot give out my name... These are literally two separate incidents, and they just won't fix problems. I ordered from the app and reordered a previous meal. Easy right? No, sir you only ordered a Coke; here is your coke. What about the other stuff that I ordered from the app that is showing me what I ordered? Sorry you'll have to pull out of the drive thru and get back in line and order correctly. I understand that mistakes happen, but it is critical that the handling of the issue is acceptable and reasonable. read more

Drove out of our way to get us some tasty Golden Arches Goodness. Highway signs indicated there was a McD's, Yelp showed them open...we get there, and the place is under construction. As in pouring the foundation construction. Did the place burn down previously? You're killing me Smalls! respectfully, Desperate Mom, Dad, Grandma, Grandpa and two small children read more

Recently remodeled, BUT... Crew is poorly trained. Managers don't care. Constantly making mistakes. Orders are rarely correct. Barely speak English. Huge communication barriers. And total apathy by staff and management. Firstly...the McDonald's app the WORST fast-food app out there. Crew here doesn't know how it works. Recently gave them the code on the app, they said, "It (computer) says it doesn't work." Told me to "refresh" the code. I explained you can't, "refresh" because it will bock you for up to an hour. Showed them the phone telling me the code has already been used. Manager was called...and had an attitude immediately...asking me what is MY problem? I tried to explain what has transpired only to be told again, "It says the number doesn't work. Refresh the app for a new number." And then, "What do you want me to do about it"? After confirming she was a manager I stated that this store has really gone to Hell. She shrugged. She asked again what I wanted her to do about it? I gave up, attempted to hand them cash for the full price, said, "Just take my money and give me my food." She said, "No". She refused to take my money, refused to serve me, closed the drive-thru window and LOCKED it!!! I waited there in disbelief for a few minutes before driving off...the next nearest McDonald's at I-405 and 527. App told me I had already used the previous deal so I opted to use points. I was greeted with a cheerful, competent, well trained drive-thru attendant, who asked for the (second) code...then proceeded to ask me what sandwiches I wanted for the (first) code which was apparently STILL IN THE SYSTEM!! So, I got BOTH discounts, order was right, and they are now MY new McDonald's. Will NEVER go back to Mill Creek store until management has changed, crew is trained, and McDonald's makes SERIOUS changes at this location!! read more

Was just here today. Ordered at drive through. Big Mac pack with 4 McDoubles and a large drink. Paid at 4:10pm and told to wait at stall 2. Nothing happened. Two cars already parked in stall 1 got their food. It's already 4:27pm. I go in and what do you know, my order was never made. Finally got my order at 4:34pm. The teen that helped me apologized and gave a free unsigned meal card. Wished their damn manager came out to show customer service. read more

Service was great. The employee taking my order was very nice. The chicken nuggets were good. Hard to disappoint with chicken nuggets. But then I ordered a cheeseburger. They gave me my cheeseburger...with no cheese. read more

Horrible customer service. My husband was there ordered 4 pies. Paid and when he came up to the window he was informed that they only had 3 and if he wanted cookies instead. He said no he will take the 3 pies and wants a refund for the 4th. Lady took his card said it's been refunded and he's like I want the 3 pies still. She said no pies on refund on slammed the window on him. No apology for misunderstanding him. They just lost our business. read more

The food they give is pretty good and rarely bad and the employees are often friendly. The restaurant does look a bit uncleaned sometimes and it feels weird at times but sometimes they do an okay job making it look better. read more

This location is the WORST!! Got in one of the two drive-thru lines, and waited while 4 cars in the other lane got orders taken and left. My lane was open for orders, but no one was taking them. I finally backed up and went into the other lane so I could order. I ordered a McDouble, add lettuce. I was charged 90 cents for this, which is ridiculous! What's worse, when I opened my burger, there was literally 8 shreds of iceberg lettuce on there. Yes, I could count them because they were so sparse that it was obvious. It's bad enough to charge 90 cents for adding a tiny portion of lettuce, but it's really bad when they charge you almost a buck for lettuce, and you don't even get any!! This place needs to rethink how they charge for items. 90 cents is way, way too much for a tiny little bit of lettuce added on. I won't be going back anyway. It cost $12 for a McDouble, fries and a coke, which is really outrageous since a McDouble is a small burger. I also hate the fries that turn into hard wood when they start to cool off. Yuck. This place sucks! Won't be going back. read more

How long is it going to take your team to figure out how to provide Quarter Pounder Meals without making me wait in a parking slot?

The worst Mcdonalds around this are. The manager doesn't care about the customers, resulting in horrible customer service and food. The staff is horrible, rude, condescending, and the quality of the food is horrible. They need to hire new management and staff. read more

Employees had to have been drunk. All the food is ice cold like nothing has been cooked in hours. We sat for 5 minutes before anyone even came on to say one second. We had to actually call the location. Then, the person who came on, had a massive attitude and tried to mock me. Hi, you work in fast food. Humble yourself honey. They probably spit it our food. When I called, they said they were on break. Then why are you answering the phone? Do you only hire degenerates I don't get it? read more

Service is absolutely terrible, the staff is completely rude and incompetent. They have no respect for customers or the well being of peoples health. I will never eat here again. This location deserves zero stars. read more

I went thru the drive thru last night. Had to "park " to wait for my order... cold fries. Tonight I go through the drive thru and wait for a few minutes only to have the person behind me to have their order taken but still no acknowledgement of me sitting there waiting to order... I say hello a few times to maybe get their attention of hey I am ready to order.. but I get no response and just decided to pull off and go elsewhere. Do not waste your time here! read more

Worst McDonalds ever. We rarely eat at McDonald's but because so many places are closed today and due to time, we stopped by the drive thru. They completely botched up our entire order- including a very basic cheeseburger. There was literally NOTHING ON IT. If you're really wanting some McDonald's, just do yourself a favor and drive over to the 132nd one. read more

Drive through again today....no other cars behind me....sent to go park and wait....not fast food....slow, very slow drive through mediocre food...I wish there was an alternative burger joint close by, it would have to be better read more

Used the drive through today. After a wait, I placed our order. The woman taking the order seemed rushed and kept trying to close the order before we had placed all of our order. When we were done, the order was off the screen before we could verify it. When we pulled around to pay for the order, the young man said the cost was $14.19. I told him that wasn't possible since we had placed four meals and a dessert. He seemed miffed and insisted that the order was correct. I asked him to tell me what was in our order. He was perturbed but finally did as I asked and read the order. Many items were missing. He again debated with me about our order. I asked him to cancel that order and redo it. He reluctantly did so making a remark that I had "changed the order". This all took quite a bit of time. When I pulled forward to receive the order we found that we were missing the dessert and a bottle of water. The Happy Meal had a cheeseburger in it instead of chicken nuggets. We had an extra cheeseburger and a large order of fries no one had ordered but we paid for. We decided attempting to get it straight again was not worth our time. Needless to say, we won't be back. read more

I keep trying to give this place business, but it often disappoints. Tonight I ordered a chicken deluxe sandwich, along with a double quarter pounder deluxe meal. It totalled over $17. First of all, the person taking the order didn't place/input the correct sandwich that I had asked for. They get this wrong a lot/often! Then the sandwich itself had absolutely no condiments on it whatsoever (i.e., no mayo and/or sauce), only two pickles. The picture shows sauce. It was dry as heck! The cooks really need McD's "how to prep food" 101 basic training. read more

Lazy lazy lazy!!! Very poor service. Don't trust the drive through because they change the order due to their not wanting to make fresh burger. My little boy wanted two plain cheeseburgers, he can't eat the condiments. Asked and paid for two plain cheeseburgers and for two off the rack with everything on them. Too late to take them back b/c of an apt. This has happened before but I thought wrongly it was just an error. Threw them away not I'm throwing this McDonald's away. Happened at 4:40 on Monday. Check everything if you go thru drive through, make them wait-don't trust them. read more

It's wonderful when you ask for something, and you don't get it. It's even better when it happens over and over. I haven't been by McDonald's in a while. Chick-fil-A has better Coke, and better nuggets, but it's on the way home, so I stopped by for a quick snack. The fries weren't fresh, and I asked for fresh. The nuggets were stale. The only redeeming thing about the order was the Coke, and it still wasn't as good as Chick-fil-A. I won't be back. read more

Every. Single. Time. I place an order for pickup at curbside and there's always something missing!! Either it's an orange juice, multiple drinks, a coffee, or an entire meal. It's stressful considering this time because I cant simply stroll in and tell them something's missing. Wondering how does this happen every time. Please make sure to check your orders when you receive them. read more

Poorly trained workers destroying the brand. Service is incomprehensibly horrible as there are countless employees standing around in their enclosed space. Deeply impersonal, I've visited this new re-brand 8-9x since reopening. My latest: mobile order to be consumed at a table. I followed the prompts on the app. Waited about 18mins at my table (promised delivery 2-5mins). Walk up to the counter to inquire as a deer-in-headlights though smiling worker has a tray w a fishburger & drink AND MY ORDER NUMBER IN HUGE PRINT on a receipt. I tell her it's my order. But the fries are missing as I ordered the meal. She sez no it's for someone else. She circumnavigates the seating area, returns while I"m still waiting at the counter; then tries to give me the tray. I said, "uh uh. people breathe on the food. Plus I earlier told you it was mine and that I ordered a meal and it's missing my fries." A few more minutes elapse. She brings me a new fish sandwich that had the fish and top bun on one side of the container. The cheese was on the far side of the space, by itself. The bottom bun was lonely all by its lonesome self. Three pieces. The brand is destroyed at this point. This is NOT McDonald's worthy. Appalled, I asked the person to show the manager. He looked at the sandwich, turned his head upward towards the heavens, rolled his eyes and breathe a disgusted breathe. Corporate folk need to do some heavy re-training. This place is NOT a McDonald's. It's an amateur attempt to be a mom&pop shop occupying a McDonald's building and McDONALD'S BRAND. I'm unable to forget my disgust and, although its former self was a favourite stop, I wanna cry that this place, a mere 5-minute walk from home, is a place I'm scared to try again. All my experiences since the remodel have been slimy and not up to par. IMMEDIATE IMPROVEMENT REQUIRED. read more