Went here yesterday for breakfast and it was super busy in the morning! The drive thru was packed on both sides and I have never experienced such a long wait at McDonald's but this store always looks like it didn't move. Although the wait time was horrible, they did a great job with the food quality. Everything was hot and the hash browns were crispy. If they could work on their service time and perhaps hire more people, I would hope the line doesn't take 30-45 minutes. We were super stuck there because people would just not move up. read more

Thanks you Jasmin for ur great service and smile! You rock best costumer service!! Food was hot

ZERO STARS...this location is always short staffed and we use the mobile app but somehow our orders are always incorrect and they NEVER put everything ordered in the bag! We literally have to argue to get our full order and they had the nerve to ask for the receipt when it's in the system from the mobile app! Save yourself from the incompetent staff and management here! read more

no rats, no loose floorboards, no stains on the ceiling and walls, parking good, good vibe, GREAT food, no shoes stains on the door, no sticky doors, and GREAT customer service. p.s NOT a mcdonald's worker read more

Wish I could give a negative one. Horrible service! Missing items! And super long wait times.

The food isn't even fresh it is like the food is just sitting there taste old the people sometimes have a good attitude

100/10 lady taking our order in the drive thru was AMAZING. We came in around 11 and she was very efficient. She deserves a raise for sure! Never had better service at a Mcdonald's! read more

Why do they charge me for a bag WTH that's bullshit they need to ask me if I would like one first don't just assume I want one read more

Quite possibly the worst McDonald's I've ever walked into. Every single table was nasty dirty and the bathrooms were disgusting, with no toilet paper or hand soap. read more

On February 3rd at approximately 6:20 a.m., I went to get breakfast at this McDonald's location, which I visit frequently. When I arrived, I noticed that the order screens appeared to be off, so I proceeded through the drive-thru to confirm whether the location was open. As I was driving through, I saw an employee near the drive-thru window and attempted to ask a simple question about whether the facility was open. I am not sure of the employee's name or whether she held a management position. Instead of responding or indicating that the location was closed, she looked at me in a manner that felt hostile and intimidating. There was no verbal response or gesture to clarify the situation. As a military veteran who served for five years, I found this interaction unsettling and unprofessional, especially at a location I regularly patronize. Due to this experience, I no longer feel comfortable returning to this location and have concerns about how customers are treated. Also afraid that she could spit on my food. No thank you! read more

Understaffed took them 30 min to give me my McFlurry they have nobody at the register they would come out every 10 min to take an order worst mc Donald's I've been at and it stank in there read more

Girl at the 2nd window today giving out the food was rude really poor costumer service

I woke up early because a friend was coming over to visit, so I figured McD's breakfast was a good option. I was wrong. I ordered from the kiosk, and around the "waiting for 20 minutes" mark (they seemed to be very busy) I asked about my food since I hadn't received neither number nor receipt from the kiosk. "Um yeah. I don't see it back there. What was it?" So yeah, this place is securely seated in the "don't come back here" part of my brain. I don't understand it-. The people, individually, seem competent, but together they seem to suck kinda hard. Now I'm hungry. Still hungry. PS: How swamped were they? The breakfast menu was still up at 1030 read more

I walked in and it smelled literally like feces def understaffed won't be coming back

0 stars the $20 an hour workers took 10 minutes to check out the 3 people in front of us and when we got to the counter the clock clicked 10:30 and they wouldn't sell us breakfast. read more

Just came from the drive through, they greeted me and then just went silent for 5 minutes. 20.00 an hour and were sitting there playin not doing their job. I drove off and went to another restaurant. read more

This is the worst McDonald's in the world. I don't understand how it's still in business. You wait in line over 30 minutes with 5 people in front of you. They need to get it together. Everyone that works there act like it's their 1st day except for 2 girls. And when they're at work, you do know the difference. After that long way, your food is cold or hard. They need to just close it. Dowho goes to mcdonald's and stand in the line for thirty minutes No read more

I placed an order online, went through the drive-thru to pick up, and they brought my 6 burgers and three fries to the drive-thru window on a tray. He expected me to pick up all 9 items and carry them home without a bag! MCDONALD'S IS GETTING MORE AND MORE ABSURD!!!!!! This particular location is poorly ran. read more

I ordered late dinner tonight and enjoyed drive through. Ordered 10 nuggets meal, iced coffee, large fries.. The total came up to over $20 and I didn't want 2 fries. I explained it and they were very cool about fixing the mistake. The workers are very nice and i I will come back again! I rarely go to McDonald's but this was excellent service. Thank You! Also the food was hot and fresh not like fast food that's disgusting. This is why I absolutely love this place! My favorite item??? THEIR ICED MOCHA!!!! read more

Beware their charging .10 for your meal bag . The manager Veronica refused to give me an extra bag . These are hidden fees what the customer needs to be aware upfront . A customer should have the option to take their own bag then right mcdonalds . read more

McDonald's - .10 fees - Burgers Near Me - Los Angeles, California

This mc Donald's always takes forever and Always has there lobby closed, just because they discriminate the neighborhood. THERE DRIVE THRU IS A REGRET! Never go here to buy from mc Donald's. Also the manager has no good experience in customer service. So sad . They should just close it down or hire a whole new team. They have no sense of urgency ! read more

McDonald's - Me just sitting in the drive through for 30-50 min for a dam happy meal and coffee . What is goin on - Burgers Near Me - Los Angeles, California

My lunch was good big mac combo fast and fresh , If you never ever worked at a fast food place shut yo fat ass up is always the broke ghetto people complaining anyways thanks for the good I'll be back read more

McDonald's - a tray of fries and a sandwich - Burgers Near Me - Los Angeles, California

How are your opening hours 4:30a.m. and your telling guest that you only have coffee to serve at this time. If you're not prepared to open entirely stay closed until then! Please don't waste your time at this establishment. read more

Don't get me wrong the food and service is good its just how the place looks there's food everywhere!

It's taking them an hour just to get my order every body has to use the touchscreen tablet to order cus no one is at the register

This place is garbage. I've told my son to never go there because the quality of the food is horrible. But, of course he doesn't listen. Sausage McMuffin tasted old and I also got a stiff old burrito. Purchase date is 11/26/21 and look at the date on the wrapper. read more

McDonald's - Bought this on 11/26/21. McDonald's on Figueroa and Imperial sells old food. - Burgers Near Me - Los Angeles, California

Crappy af. The caramel Macchiato was a shit load of milk and like a drop of coffee. No sweetness. read more

McDonald's - Iced Caramel Macchiato with 99% milk and a shot of coffee. - Burgers Near Me - Los Angeles, California

This McDonald's has such a huge problem with customer serve it should be a crime. I was hungry absolutely starving when I pulled into the McDonald's in imperial and Figueroa. As I was in the mixed ordering my first item I was told I would have to speak up so I did twice before being told to be more vocal to order at that point I was yelling at the top of my lungs just so they could hear me. I'm not sure if there equipment is out dated or what but that's not what I want to do after an 8 hour shift working as a customer serves representative. As I was ordering two items from the line I was told two lies about an order by miss harmony her self at the cashier register . One the ice cream machine works but no one could order then after arguing for a manger he then told me that the machine didn't work and that she wasn't supposed to say it was running . read more

Been in this drive thru for over 30 minutes. This is the worst service that I've ever since. Not to mention all the people walking up to the car begging for food and or money. I felt extremely uncomfortable and but not terrified. This isn't the best neighborhood so to me they should really do their best to get the customers in and out of drive thru quickly. The highlight of my visit was learning that the fried apple pies are now back. Biting into that hot nostalgic apple pie brought back a flood of memories of my mom taking me to Mc Donald's as a kid with my big brothers. I can't complain about the food because ice never had a problem with my order. Will I be back; most definitely because this establishment is walking distance from my house. They just need to work on expediting the drive thru. Trust me, this wasn't an isolated incident it happened every single time I/we come here. read more

It's McDonald's good service, normal food. Overall, you get what you paid for. The service itself was quick.

I loved McDonald's but the service is getting worse. They always forget to give you something and know they gave me more than what I needed in my ice coffee a napkin ‍ read more

McDonald's - I've coffee with a piece of napkin - Burgers Near Me - Los Angeles, California

Consistently horrible... There has never been a time that they didn't either give you a mega attitude or the wrong order.. on this lovely evening, not only did they forget a whole other part of the order, this was how the Large fry came out. Not only was it not even full, the fries were not fully cooked or salted. Then they had the audacity to ask for the receipt and the bag WHILE I WAS STILL SITTING AT THE WINDOW.. Like you just handed me the bag, what did I do, teleport part of the order somewhere else? Conveniently they kept the receipt so you can't do a survey and I'm pretty certain based on the horrible attitudes of the staff, the management is no better. It's usually learned behavior.. McDonald's could do better. I'd rather drive to the one on Western where the attitudes are equally horrible but at least the food is made how it's supposed to be. read more

McDonald's - Large Fry. Obviously not filled up. Straight out the bag once I got home. Lukewarm, unsalted and not even fully cooked. I threw them away - Burgers Near Me - Los Angeles, California

First thing that comes to mind when you visit this McDonald's is their parking lot is huge, long lines in their drive-thru and it's in a rough neighborhood. I was working near by and decided to get some dollar cheeseburgers and decided to get some here. As I was walking to the main entrance I saw someone urinating in the alley, always a lovely site to see. Going in you'll notice the nice new spacious interior and the lack of customers inside since everyone get their food from the drive thru. I ordered my food from the kiosk but the wait time was longer then expected. Ordered 2 dollar cheeseburgers and one mocha frapp but it took 10 minutes to get them. Service can be slow but food is what you expect out of McDonalds. read more

McDonald's - medium chocolate chip frapp $3.69 - Burgers Near Me - Los Angeles, California

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To start of this review ... 1.) YOURE food is disgraceful and horrible to my stomach 2.) I ordered chicken nuggets and they were soggy in the inside. And I ordered a McChicken and it was filled with mayo 3.) All though the 1 star is for their fries because I like their fries are better than In & Outs 4.) They have rats read more

If I could do no stars I would! Not only do they take long but they ALWAYS get my order wrong here. I ordered a hamburger with no onion or mustard add extra pickle. This thing was PLAIN. Excited to take a bite to end up tasting nothing but dry flavorless meat read more

McDonald's - Plain ass hamburger - Burgers Near Me - Los Angeles, California

I got an ice coffee and they thought i said hot for some reason and when i got to the window they were like oh it wasn't hot? N i said no, it didnt even take a minute for them to make a new one which was weird. I got it and it didnt even taste like coffee just like water with creamer and it wasn't even cold, straight up gave me some bullshit. read more

Drive thru take to darn long ......no matter what time of day it is just doesn't make any sense I waited 30 minutes for a large fries that's just terrible do not go after 11 pm u will definitely wait over 30 minutes I don't think anyone was there except one person and then the fries were cold I repeat do not go there at night so many other closet mc Donald's ... if you have to jack n the box is across the street much faster and better variety read more

This location has been upgraded and it's so beautiful. They have the new order machines which I think is awesome because this location stay crowded (I mean that in a good way). So those machines would help out alot. I mean it won't change the wonderful customer service given here. I've been visiting this location for years and have never been disrespected. The employees here are awesome. read more

i ordered two 6 piece chicken nugget happy meals for my kids. they gave me 4 pieces in each box, both boxes said 6. just haters people can't stand when others do better than they do. la raza vale verga, gente envidiosa, if you don't like your job don't work their but leave your personal problems at home with your mom and dad or Tias.... losers, all I did was order and I was polite. read more

I've been going to this McDonald's for over seven years. I really never leave reviews for McDonald's but for about the last three months the service has been horrible. I went through the drive-through in between 11:30 PM and 12:30 AM. I asked if I could have my fries fresh the drive-through attendant said no I had to take the fries that had been sitting there. I asked for my money back since I have my card connected to the app, it automatically paid for the food, the worker told me to come back tomorrow and speak with the manager honestly it is very disappointing. I feel that all customers should always be in the right obviously if I was wrong, I'd own up to it, but I wasn't. I just asked for my food to be freshly made, and the worker denied me that. Very disappointed read more