After driving for six hours to accommodate my kids' request, we decided to stop at this McDonald's in Lonoke, Arkansas. As I approached the parking lot, I noticed all the outside lights were off, giving a very dim appearance. A staff member came out, stood by the door, and started smoking. I directly asked, "Hello, are y'all open?" but he simply nodded without any friendliness or professionalism. I then approached the drive-thru, where the attendant curtly asked, "What can I do for you?" without greeting or courtesy. When I inquired about the order code, his attitude remained unfriendly. Considering the unwelcoming demeanor of both employees and the negative reviews, we drove away without placing an order. They need to improve their customer service. read more

I was the only car in the drive through but was sent to Window 3 to wait. I had a fish sandwich and fries. When they brought my order I asked for tartar sauce. Was told it was already on the sandwich. When I asked if I could have more was told I should have asked when I ordered. I then asked for ketchup for the fries. Again told I should have asked for it when I ordered. I've never heard of such a thing. I will never visit this McDonald's again. read more

This McDs does the same thing all of the other McDs do....they make the drive thru cars go wait in an additional line on the side of the restaurant so it seems like McDs is getting their orders out the window fast and they get to reset their drive thru timers like they are working so fast. But all they are doing is resetting the timer so the franchise guy thinks everything is fine but in reality there is just an additional line where the customers still have to wait and even more than usual ...also the inside of the dining room was mess. All tables were trashed and the drink station was terrible read more

It is taking over 15 minutes to receive a dine-in meals. Double 1/4 pounder with cheese and big mac meal. Drive through seems to always be a priority. After inquiring about our order, it came out right away. This time of night on labor day with a lot of kitchen staff should be a bit faster. Not a good experience for a traveler, but I am hungry. read more

McDonald's - two hamburgers and french fries - Fast Food Near Me - Lonoke, Arkansas

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Of the half dozen or so times that I've stopped by here, I've always received efficient, friendly service in their drive through. The food has always been made correctly. If going inside, the restrooms has always been available to use. There are two gasoline stations conveniently located nearby. No complaints. I will return when in the area. read more

Terrible, workers don't clean anything, no lids, floor was a mess, there was sticky stuff all over the counter, food was meh

The drive thru is slow but it gets the job done. We had to say hello numerous times to the speaker to see if anyone was there. It's a McDonalds so it's the same wherever you go. On our visit, they did not have Powerade but they did have HI-C. The double quarter pounder with cheese was dry. The Big Mac was dry as well. Overall, I'm glad there is a McDonald's in the area for us to have a meal. read more

Food is never fresh and order is normally wrong. The only thing worth getting are nuggets. read more

I mean it's usually good, but dirty. They didn't have the Minecraft meal though. Great milkshakes as well as fast service. Chicken nuggets are amazing here. read more

McDonalds at Exit 175 in Arkansas was the absolute worst experience I have ever had at ANY fast food place especially McDonalds. Normally any issues are from lack of help. This one had plenty of help. Young kids, cussing loudly, rude attitudes and behavior, walking around like they did not know where they were. Glad I only got coffee. That took forever. They were not busy. Oh and a fight broke out before I could get out of there. Lord help that owner.....his business has got to be in the toilet soon Thursday 11/3/2022 at 7:15 pm Disgusted I had to give it a rating to be able to post-the coffee was good, so there's that!! read more

How do you have 15 employees and still make all of the customers wait just to get lukewarm food? I'd really like to know their secret. I worked at a franchise store in 1977 when we only had a pad and pencil to keep the orders straight. We got things right almost all the time and we got them to the customers quickly. We weren't allowed to socialize or stand still until every order was delivered correctly and everything was clean. At the suggestion of one of the employees, I ordered the Egg White Delight because it was "dee-licious" in a combo meal, but with orange juice instead of coffee. $4.75 for the combo meal, plus $0.85 for the juice upcharge, for a total of $6.24 with tax. Considering how long it took, I expect that they charged for the wait time also, and the cool-down time, since the food was not hot. A couple of the employees seemed okay, but none of them seemed enthusiastic about their jobs or getting things done properly. The backup person (distributing meals) finally asked which number I had when most everyone else had taken their orders. Then, when someone else got their order ahead of me, she told me what was happening, although I already knew. I can only give them the two stars for the food. It was okay, for McDonald's. I'd have given 3 if the Egg White Delight had been hot. As with the store in Eaton, Ohio, they should fire everyone, including the managers and start from scratch. read more

McDonald's - cars parked in front of a mcdonald's - Fast Food Near Me - Lonoke, Arkansas

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The workers were very very slow. Waited at the speaker for 15 minutes and never got helped had to drive to the first window to even get an order in. McDonald's is usually pretty good and getting people through but this establishment was absolutely one of the worst I've been to. read more

Good coffee. Hot and as ordered. Drove thru and got my order quickly. The bad reviews might be food related, but I didn't order any food. read more

So, im here because i got out of the other McDonald's drive thru, the girl taking our order laughed at my husband because he couldn't pronounced a word. And this McDonald again, the girl taking our order is like omg, sounds bored, tired my surprise she is pregnant. read more

This was the best McDonald's experience that I've ever had! The manager was so kind, the staff was also friendly. They got our food out so quick I was impressed. The bathrooms were clean, the restaurant was clean, the dining room was closed but that's absolutely expected during COVID. The manager greeted us and even replied with my pleasure, I was shook. read more

I have had pretty good experiences with this McDonald!!! I love their French Vanilla Lattes!!! I've tried them at other McDonald's and they don't taste that good. But the Lonoke McDonalds makes them perfect!!! read more

ZERO STARS... Terrible service. Even rolled her eyes at me when I asked for ranch UNBELIEVABLE.

On road trip across Midwest. Stopped to have lunch. After using the restroom, decided to eat elsewhere and drove on. Never have I seen a more filthy McDonalds. read more

Well run by manager! (And present) Excellent coffee and hot. Breakfast sandwich of English muffin sausage and eggs was fresh and delicious. Great customer service. read more

Why in the world are there two pointless poles in the dryer thru for ppl to hit? I screw up my car the other day because you can't even tell it's there since it blends in with the restaurant. Only store I know with these there. Clearly the marks on them show others before me have hit it too. Take them out!! read more

Would give half a star if possible. Management is rude and unhelpful. Biggest turn off is they don't know how to make a ice coffee to save their life don't recommend my friend. read more

While on a road trip, I generally count on McDonalds as a good stop for very clean restrooms and a place for a quick, decent meal. Well, driving down 40 today, we stopped at this Mickey D's. I went to the restroom first and can honestly say this was the filthiest place I had been in ages. It appeared that a toilet had overflowed and a very minimal effort had been made at cleaning up. Yuck. YUCK. Double YUCK. We didn't stay for lunch. Enough said. read more

Gotten much better on breakfast.Everything I ordered this morning was to perfection.Very clean environment inside and out.Young lady that took my order was very pleasant in taking my order. I went through drive thru at 5:00 and didn't have to have cash this time,like I had to for last 4 other visits. read more

Fast, friendly service that is right off the interstate. They get your order right and do not make you wait long periods of time to get it. It is fast food, but that's McDonald's. read more

Service was extra slow tonight which normally wouldn't be an issue but our food was cold. The manager on duty was kinda rude not the warm friendly smiles we normally get when you go through the drive thru. read more

Great service from general manager, Aaron. Clean facilities. Fast service. A pleasant and speedy road trip stopover.

You get what you expect from most McDonald's but the people behind the counter were more interested in social time then helping the customers. The girls were talking about friends and school and not paying much attention to the customers. read more

Coffee was average, bathrooms were super clean. All I can say since we ate elsewhere while on a road trip.

Food was cold...didn't put a toy in our happy meal...took an extraordinarily long time to get our cold food...the girl who took our order was rude and condescending....keep driving...don't stop here!!! read more

The place had clean bathrooms and it was a 24 hour location. Other than that the same food you get at any of them. They got part of order wrong hence the two stars. I figured a tea and french fries would be easy to get right... read more

The guys at the counter was nice. But the restroom was pretty dirty and they didn't have the 99 cent or the 49 cent ice cream cones that every other McDonald's has. But I guess it was convenient. read more

i asked for tenders, i got a sandwich. another member of my party asked for a quarter pounder, was server a baconator. i asked for a mocha frappucinno, i got a caramel. the tables were all filthy when we all came in, and the service was poor at best. read more

I was excited when they built a new McDonald's here in hopes the customer service and food would be better. It actually is worse. I go to my hometown McDonald's around 10 times a month. They get my order wrong or over charge me EVERY TIME. At this point we go just to see how easy an order they can screw up. And I agree, going in to place an order is worse. The managers need replaced as well as any worker with their cell phone out. The quality of the food is a poor. When you open your sandwich you can tell it was literally thrown together. No one there has pride in their work. Don't even get me started on the cleanliness. read more

So I came here at 130am and order something as simple as a mcChicken. Being the only customer here, I dony think it should tske too long. Well was I sadly mistaken. 10 minuets or so goes by and the window opens and I hear sir its going to be 3 mins on your food... I reply it only takes 4 what was you doing for the past 9 mins. I hear I dont know im not in the kitchen. So 15 mins later I get a sandwich that really didn't taste like it just came out the grease. . There only getting 1 star because yelp wont add negitive stars read more

Simple order of large coke ordered in Drive-thru, received wrong drink. Glad I didn't trust you to a food order.

Stopped in to get dinner while on a road trip from california to be honest the service here was worse then anything i have ever dealt with in cali and thats saying something. First off when placing our order we asked for a #9 this is a meal of course every meal we said was followed by "do you want the meal? Or the sandwich?" I just told you the meal! Then we get to the counter to pay the cashier was rude did not even say hello and was to busy talking to another employee. Then we went to the next window where we pick up the food the start giving us 4 large drinks we ordered 2 medium and 2 large an employee in blue came over and asked "whats her problem?" So i told her the order was wrong and i wanted to know if i was charged more for the larger drinks her respone "no they are all the same" i know in cali there is an upcharge if you get a larger drink guess not here. Then one girl hands us our drinks one is driping wet so i asked for a napkin the girl in blue holding the napkins asks "whats wrong with it?" I told here it was dripping she then extends a hand for me to give the cup back at this point i just asked for the napkins to clean it myself which she handed over with an attitude filled sigh and eye roll. As our food was handed to us both girls sat there glareing us down like we did something wrong. Sorry but i dont even deal with that in cali. We drove off with our stale cold fries and room temperature food that our dog even turned down sorry i stoped here and will never make that mistake again. Oh and girls with attitudes like that dont come to cali someone out there will get out of their car and change it for you. read more

Food was hot tasted fresh the employees were happy and friendly bathrooms were clean will stop here every time I pass through

Staff was friendly. After having encountered a closed Taco Bell, a closed Kentucky fried chicken, and closed Subway at 9:15 pm, we were excited to find McDonald's open. They took our order and as we walked to our table they came to tell us they were out of beef (it was a bit of a misunderstanding and easily fixed). Then we go to get our drinks, They were out of Dr Pepper. And, a mouse watched as we finished our meal. The staff was nonplussed by the rodent.."we've been trying to catch him for a while". Oh my. And why was the sales tax 11.48% read more

Brand new building but they don't keep it clean, bathrooms are dirty dinning area dirty also their employees are not really friendly.

I know that you really can't expect a fine dining experience at a fast food restaurant but bad customer service, is bad customer service...anywhere. I constantly have to check my order because so many times part of my order is left out and when I return to get the rest of my order i am often met with attitudes, no apologies and just plain bad service. I will say that there are times when my order is perfect and some of the employees are friendly but the few bad apples there are making that Mcdonald's one restaurant I want to avoid. read more