Nice employee and good customer service, but $1.39 for ice water is a bit excessive.

"Oh no! What could improve?" How about everything? I've already left a few very bad and sad reviews about this location. I've also said "I can't believe...I'm never coming back etc." type reviews but THIS one absolutely wins. Tonight 5/30 I hit drive-thru for a chocolate shake. Transaction was taken and I was told to proceed. I got to window and was told (as per usual at McDonalds) that there was something inexplicably wrong with shake machine. This is nothing new, internet has been covering it for years (the machine isn't broke, it's just that no one wants to clean it). The mgnr said she'd fix it, pull ahead. 2-3 mins later, there's my chocolate shake. 2-3 mins ago, it wasn't even considerable that it was possible. Yet, there it was. So after all the back and forth waiting, I get some woman who may be a manager or may not. I pointed out this was a vanilla shake with chocolate sauce.... That's when shit got weird. This person almost immediately called me a liar amongst other shocking things, which, in turn, set me off. I realize it's only a milk shake but wtf with challenging the customer about the quality or reality of it in general? We exchanged unpleasantries. I don't do that. But WOW she deserved an earful and I gave it to her. Her responses were laughably out of line. I know service jobs are hard and need to be applauded whenever possible. However, this person needs to be retired from her "position" She fought me every step of the way. Including TELLING me to get the original vanilla shake w sauce out of my car and return it in order to give me a refund. This is simply a quick overview of what happened. There were many anti customer interactions during this whole ridiculous exchange. Hopefully the two teen gals who witnessed it all got it on video. This woman needs to be fired ASAP. I may have been heated but this woman forced things WAY too far for no good reason. I still can't believe it. I've said it before, but I'm never going back to this location. It's that ridiculous. Please read earlier posts. And definitely stay away from this location (and person). Unless you liked getting f@&$"; by "managerial" staff. #fireher read more

I'm sitting here post surgery eating a crispy chicken sandwich from McDonald's. It is a poor imitation of the Chic Fil A sandwich. Why? The chicken is overcooked. Hard and nonjuicy. The chicken itself is stringy, you can try to eat one bite but the whole patty shreds into tasteless strings. C'mon, fast food. Do you not have TIMERS for taking this stuff out of a fryer? The bun is also baked too dark and dry. It improved a bit by mayo added at home. Even though I avoid Chic Fil A for various reasons, they have perfected the FF chicken sandwich. At least it's protein that I need to heal. read more

McDonald's - Fast Food Near Me - Locust, North Carolina

all of the self service stations were out and the cashiers voice wasn't clear so I couldnt understand her read more

Our family went here on Labor Day around to eat lunch. The customer service here was Terrible. The tables, and the floor were all littered with trash and had not been cleaned so we had to eat outside. The trash cans were so full you couldn't put any else in them and the employees there were standing around talking or eating and not helping customers as they should have been. Don't go here !!!!! read more

See all

We ordered thru the drive thru. We ordered a #4c MEal and a #6 meal. We were than told to pull around to spot #7 and they would bring our food to us. 4 different times we were brought the wrong food. on the 5th time they asked for our receipt then went back in the store. On their 6th trip to our car they brought some of our food and forgot the fries. When i told the them they forgot the fries they then argued with us that we didn't order the meal, so i had to ask him for my receipt and showed him we did indeed order the meals. He went back in and got our fries, which were old, soft and not hot. We placed our order at 3:09pm and finally received all of it at 3:26pm No compensation was offered at all. We will be spending our money elsewhere. And it's a shame as we live about a mile away from this store. Plenty of other options in the area. read more

The service was not professional at all they would tend to my needs. I asked like 3 times to try and get someone's attention and i was ignored every single time. I got home and my food was burned i got a quarter pounder. And the chicken nuggets are stale and gross. read more

This McDonald's is part of a very new shopping plaza along NC State Road 24/27 with a Wal-Mart and a bunch of other shops. I was looking for some free wi-fi to send a few emails and make sure that work was still cooking along, so this really hit the spot. Good service by a well trained crew, the restaurant is spotless as were the restrooms. I found a table in the back that had a nearby power outlet and I remained undisturbed for over an hour. My only complaint was that the background music was a little on the louder end of the scale. This McD's has a drivethrough but it's location is a challenge if you want to be going east after. You have to get back on 24/27, go a block, and wait for the light so that you can make a u-turn. But if you're heading west, no worries! read more

McDonald's - McD's in Locust - Fast Food Near Me - Locust, North Carolina

Please please Please Please I beg of McDonald's fix this location and all locations of McDonald's that have liquid suge! The manager said the official McDonald's manger called two Thursdays ago and informed them to start using liquid sugar!please now the famous McDonald's tea that I bought two times per week is completely DESTROYED!I was forced to get refunds on two gallons I purchased two weeks agothe manger at Locust confessed even he hated the new taste The French fries there're always over cooked full of grease and honest to god taste like they'd been made 5 days 2 weeks and 1 month It took fifteen minutes yesterday to get our over cooked quarter pounder that was sloppy and tasted horrible Please fix this location and all of them !? I'm honest to God scared of this location and the rest with liquid sugar I am forced to drive thirty minutes to Monroe to get my famous McDonald's tea worthy TEA Please do something or I'm afraid McDonald's will lose ALOT OF BUSINESS! Thank you kindly for your time and consideration It's greatly appreciated Update last week this lady at the window spilled hot coffee on me turnt her back and honestly didn't give a shit They constantly give me small ice cream vibes whenever I ask and pay for a large On a side note the burgers are hot and cooked well Great sandwich People at this establishment not sooo much‍ read more

This is the worst McDonalds. I've complained on their website too. They have 2 drive thru speakers and we waited 8 minutes to move. Both lives at a stand still for 8 minutes! I was a McDonalds worker in high school. Park them. Their times have to be terrible. My order was wrong, yet again and missing fries. They also have 1 McFlurry. 1!!! Was m & m so hard to make they had to take it off the menu. This place is terrible on service, timeliness, and correct orders.... read more

Customer service is on par with what I would expect from the greater Charlotte area; sloppy, lazy, incompetent, lacking any real sense of urgency, etc. This location doesn't seem to have any standards regarding the quality of people they hire, nor is there any sense of pride in the work done here. I gave it two stars because the building is at least new enough to not be a complete dump. This McDonalds specifically has made me realize the importance of cooking at home instead of paying incompetent people to build a crap burger and fries for double the price of my home cooked meal. I can credit this location for keeping money in my pocket and making me a more healthy individual. read more

Mmm yes chicken The chicken was very chickeny. Additionally the chick was quite chicken. Chicken biscuit sandwich. Bojangles read more

What a crap show. We waited in line at the drive through for 45 minutes and never got our food. With the exception of the older gentleman who works in the morning, everyone there is rude and does not care. With all the new restaurants going up around this store, soon we won't be forced to go there. read more

1 star is one too many. If it is after 8 they take the ice cream down. Cross contaminated my daughters food with avocado which she is allergic to. One day heard a asst manager bashing an employee who refused to work a double calling her a lazy mexican. But against best judgement we went again tonight. We get to the window after being stuck in line for 35 minutes, could not get put because people were parked everywhere, and they didn't even have our order!!! Totally and completely ridiculous!!! I have never seen this level of consistent incompetency ever in a McDonalds. read more

Stopped by there tonight - hoping for a quick burger and coffee. DENIED!!! First, no coffee ready (fast food???). Second, asked for water (light ice), employee sent me to soda machines with a huge cup. After looking a bit, I determined I couldn't get water from there. Went back to the counter and asked a manager (I think he was???) about water. He says "well, you can't get water out there!" The fact that his employee sent me away with an empty cup was lost on him. He tried to get my water - seemed to have trouble figuring out the drink dispenser but eventually brought me a cup of ice with some water sprinkled in. Also, they charged me .50 for water - I inquired about this - he suggested this was somehow my fault - that I didn't order my water correctly. And, didn't offer to correct the situation. I filled out their survey and as I was doing so, it sounded like the manager was having an argument with someone in the drive through. Also, at least two others had issues with their orders while I was there. Oh well, first world problems and all that. I guess in the future, I'll vote with my wallet. As indicated, I filled out a survey, hope to hear back on that. This is not my first negative experience with this location. I really hope they get things dialed in - this location is convenient to some of my travels. read more

A little slow for a Mcdonald's breakfast. The food was fresh and good but the speed of execution was lacking. They had to replace the OJ concentrate in the machine which took them about 5 mins to pour our OJ. They should have brought it to us but they did not, we had to go back up for it. The ketchup came out a weird color, I would recommend ketchup packets to be safe. The ketchup was more orange than red coming out... Kind of worrying... read more

Manager laughed at me for having a medical condition. They don't take food allergies seriously. If you get sick or have life threatening reaction, they think that is the funniest thing ever. Avoid this location like the plague. If you're brave enough to go inside, be carful that the manager doesn't ridicule you. read more

bunch of clueless mindless idiots who are getting over paid to do the simplest thing but yet can't even get a damn order right when Imclearly speaking to them, I have fast food experience, I know it's annoying when a customer is not clear but I'll be dammed if i was not.. I asked for 2 number 4s THE DELUXE NO TOMATO ON BOTH, so what do I get... a piss poor meal with no lettuce, all the tomato I could ask for, and one dab and I am not exaggerating I mean one pathetic little dab of Mayo. I'll post a picture of the saddest deluxe you'll ever see read more

This is the one I always pass in the mornings and for a week now they're orange juice has not been working... like really it's been a week and y'all haven't fix this. I've been here three times since it hasn't worked. Very annoying. read more

I pulled into the second speaker because there was someone else in the first one. The other people finished their order and went around to pay. No one spoke to me on my speaker for a good 2-3 minutes. I kept saying hello every few minutes but no answer. I was about to pull around to have them take my order at the window when someone else pulled into the first speaker and someone helped them right away. Then finally someone helped me. Not attentive staff and they don't even speak to you in the drive thru. Employees act lazy and like the customers are a burden. Don't recommend this place at all read more

If you like runny oatmeal and super skimpy servings then by all means eat here As for sanitation in bathrooms they have air dryers. They come on and are off in 10 seconds n never get hot In calling this to staff attention since my hands were still dripping wet, she said " Oh we aren't allowed to use those things, we have to use paper towels, I don't know why they put those things in there. " So what's the point of washing your hands if you can't dry them? And then must use wet hands to open dirty door handle??? Staff seemed not to care, but they get paper towels, we who pay their salary do not!! Food just so so I'd stop if I have to, but otherwise not again. read more

If your looking to go to a place to eat and enjoy confusion from the drive thru to getting your order this is the place to go...this McDonalds has been plagued with poor management and poor staff for years!!! read more

Single worst fast food experience that i have had in quite some time. Every item out of my order was wrong. Staff was very rude. The worst part is that the dining room was empty and we STILL had to wait 20 minutes to recieve our meal while employees were clocking out and all walking out the door eith large bags of food. I have currently been waiting an extra 10 minutes for my burgers to be remade and still have yet to see them. The day shift is okay here most of the time, but stay away from this dumpster fire at night. read more

I was able to order my food and get out pretty quickly. My order was correct and service was good.

This McDonald's just continually gets worse. I used to order a side salad which came with chopped romaine, baby spinach, baby kale, red leaf lettuce, ribbon cut carrots, grape tomatoes. Now they have switched it and only give you lettuce, NOTHING else! Even when I told them I had always ordered it and gotten that, the employee said that was wrong and I shouldn't have been getting it. The hot mocha's in the a.m. are a big miss as well. I repeatedly have to ask for them to "stir" the chocolate, which they never seem to do. By not stirring the chocolate to distribute it evenly throughout the drink changes the entire taste of it. Employees will hand you a frappe that have run over on the outside and don't bother to wipe it off before handing it to you. You have to ASK for them to wipe it down. The majority of the drive through employees are rude, seem to not care or don't want to be bothered with customers. No thank you, come back again and you get shot a look, like they don't want to be bothered with you. There are one or two that are friendly and say thank you, but for the most part it is extremely bad service. Funny, other McDonald's in other areas serve the side salad as I described, stir their hot mocha's and are much friendlier than this particular store. Maybe the franchise owner and management team need to start taking a deeper look at employees or maybe retrain or hire better employees. Customers do still pay your salary folks! If I could grade lower than one star I would have! read more

I ordered a iced mocha with no whip cream and when I pull up the lady at the window handed me a hot one I told her it was iced, she gets defensive and asked me if I met an iced mocha or frappe? Like I don't know what I'm talking about. I tell her again what I want and she handed me one with whipped cream. I'm like ok thanks but I actually ordered no whip. So she continued to be rude and tells me to pull up. I don't because she was really frustrated and I didn't feel comfortable leaving her alone thinking she might spit in it. She delays making it and comes back to the window telling me to pull up. I'm like ok but I'm not gonna.. and she laughs at me and goes ahead to make it she handed this coffee to me with out ice! Really? I'd also like to point out that I'm a recovering anorexic and this is a huge trigger for me. So you never really know who you are serving and what they are struggling with. read more

Service seems to be improving. Barbara at first window is awesome & really the only reason I keep going back!

One the slowest most incompetent McDonald's I have ever stopped at. Once every month or so my family makes the mistake of wanting biscuits for breakfast. Doesn't matter what I order every time I go there I sit in line for 20mins + read more

Horrible service I've worked fast food for six years and there was nobody in line. I was being rushed and the order was still wrong when I got to the window. I will never be back to this location read more

I stopped in this McDonalds this morning and they were out of biscuits! We waited 15 minutes in the drive through window.

I swear this Macdonalds has a horrible service !!!!!! If I could give them not start I would ... they scream at you when they are taking your order they don't even let you think what you gonna say and when you get you order the lady don't even took the order right ... I got two combos both with small orange juice BOTH! So they just give me one I said "I had two orange juice" they look at me with attitude and I think to myself okay maybe she didn't put it on my order I would pay for another one "can I have another one?!" They said "you have your receive" "No" the lady DONT even give it to you ... they start talking each other like if I want the stupid orange juice for free "I WAS GONNNA pay for it""" THEY all are horrible they should not work if they don't like to work in fast food I swear !! They make you have a bad day!! HORRIBLE service I will never step my foot in this Macdonalds I don't care if is near home is just horrible !!!! read more

very clean lobby and bathrooms...wifi is strong

Rude employees. Overcharged for 2 teas and chicken Nuggets. Order completely wrong. Told cashier and he said he didn't ring the order up. Other words exchanged and I left. Will not return. Mcdonalds needs to get employees that care about the customers..and about getting the order correct. read more

The absolute worst service ever. Stood in line 10 minutes with no one else in line , no one acknowledged my presence or offered to help. First time I had been back to this business in over a year, now I remember why. Won't go back. read more