Well, I hope this is my first and last McDonald's review because, well, I don't want to become an expert... but here we find ourselves! This place is hands-down the best McDonald's I can remember visiting. Now, for a restaurant chain that (likely) prides itself on standardizing the culinary experience at each of their 285782352134 locations, this is a true feat! I went here with my two kids under 3 and they basically bent over backwards to help me, see what I needed, offer balloons, refills, more ketchup, etc. etc. etc. I hope I didn't seem like I needed that much help, but I sure did appreciate it!!! :) Keep it up, McD's!! You are amazing!!! read more

Terrible service at McDonald's. I've been waiting for my order for over 30 minutes. Staff are just running around doing who knows what instead of actually working. There are many people standing and waiting, and everyone is being completely ignored. The front counter is a mess, coffee isn't being made, and orders aren't coming out. They took the money, and that's it -- no one seems to care after that. It honestly feels like the staff have no idea what they're doing. It even felt like they were intentionally holding my coffee. When they finally brought it out, it was completely cold. I told them it must have been sitting there ready for about 20 minutes, while earlier they were telling me the machine wasn't working. So clearly the coffee had been ready for a long time, and they still gave it to me cold. I refused to take it and left. I paid but didn't receive a proper order, which is unacceptable. Overall, a very frustrating and disappointing experience. Not recommended. 450 Milwaukee Ave Lincolnshire, IL 60069 United States read more

McDonald's - McDonald - Fast Food Near Me - Lincolnshire, Illinois

Ordered through the McDonald's app when I picked up my order and got back to work my food was wrong. Called the manager and she was very rude not apologetic at all. Started talking in Spanish and hung up on me.. Please train your managers to do better and speak English when speaking to a customer that is speaking English to them. read more

I placed my breakfast order using the McDonalds app. I went to the drive through to pick up my order. I was told by the polite MCD crewman that I could not pick up my food through the driver's window and that I would have to go inside. When I questioned as to why I would have to go inside, since I have the order number and I'm already in the drive through lane. The response I received was, "It's our policy." I drove around the store parked, went inside. Got my food to which the manager reiterated, without explanation, it was their policy. One would think that since I had the order number and was already in line, that the manager could have ensured customer satisfaction and overridden the policy. read more

The staff is rude and the managers are more rude than the general employees. One job, and they cannot get that right. store #10466 Lincolnshire IL read more

I am absolutely disgusted with this location! I ordered two big breakfasts, plus extra syrup for our order to be delivered. When we received our order, I noticed the hashbrowns were missing along with the extra syrup and a couple other small items. I immediately called the store and spoke with the manager. I was absolutely shocked and flabbergasted at her response. The manager spoke in a very harsh tone with me, and said that I had to call DoorDash directly, which I said was fine. I was also trying to explain to her something else, and at that point, she just hung up on me. I called her back and asked her why she hung up on me when I was in the middle of speaking to her; and without missing a beat, she said there's nothing more I could do for you. If this is what customer service like, then this woman has no business being a manager. How hard is it to throw some items in a bag for it to be delivered? I mean it's not rocket science after all. Do better!!!! read more

Terrible service. Drive through workers incredibly rude, was ignored inside by workers, unhelpful management, all due to a technical error.

This place was not good at all. Me and my family bought one dozen of donuts when McDonalds had Krispy Kreme donuts, and they only gave us one donut. I tried to talk with the worker, but she said that one donut was all they had. They didn't even refund my money! This is probably the third time the workers messed up my order. Never going here again, unless they are better workers who can actually make my order correctly. read more

Will never visit this location. Manager is VERY RUDE, did not acknowledge me at all when I came in and also told me to cancel my order if I did not like it! There's no wonder they only have 2 stars! Horrible business practices! read more

Tonight at 8:00 ran here for a quick bite. Ordered at drive-in. My husband said he wanted a quarter pounder meal. The guy taken our order says no frozen coke, then no drinks. He then says did you still want the meal?!? How when you have no drinks?! But he was so curt , only answering in one word and no explanation! What was his problem so rude! read more

I generally disliked this place, it's one of those rebranded McDonald's of the 21st century. It's definitely beautiful inside and out but what made my experience terrible was the front line manager who was working the counter. I do not like using the touch screen menu, I'm a people person, I want to look at the menu! The front line manager kept trying to tell me to use the touch screen interface. I said "no thanks". I look at the menu for another minute and for some reason, she gets annoyed and tries teaching me how to use the menu like I'm technology illiterate! I was so irritated by this experience. I still refused this and walked up to the front counter and asked for what I wanted. The food was okay but the experience was awful none the less. read more

Bad system and employees with bad attitude! Corporate office, please ask your employees to speak English in-front of your customers. Made a mobile order on a family deal paid with credit card @10:30 and arrived @10:45. The order was canceled when we arrived. The cashier said the system will cancel the order 15 minutes before the lunch time meal start and I showed her my order screen shot with the items listed. This is while they are still having the breakfast menu on the board and breakfast ends @11. She said you will have to re-order and give me a discount code. The deal was on the mobile order and it does not show a code. I asked her to consult with the manager to see if they will still honor my mobile order since I ordered and the order was canceled by the system and I had the screen to show what I ordered and amount...she said they were still serve breakfast. They conversed in Spanish and told me no you need to give me a coupon code or pay list price. Manager strolled away like I was bothering her. So I ordered what I needed and paid regular price. The cashier then turned around and talk to the manager while rolling her eye. Honestly this feels like I was in Mexico trying to force them to speak English. There was no one behind us so we weren't holding up the line either. Even my kids know to not speak in a foreign language in a group conversation while there are only English speakers. This is the third bad experience we've had at this location and made to feel like I was there for hand outs. They've messed up my ordered before without an apology but thought to give them another chance. We will drive to Highland park for our McDonald's fix next time...such a shame a Lincolnshire resident is giving the tax dollar to Highland Park! read more

McDonald's - Fast Food Near Me - Lincolnshire, Illinois

1217/2021 This afternoon maneger (lady)she is very very loud to customer, even shortage items fount out when I get home call her she is hang up the phone. Today's happens already 4 th times. All our school moms clubs same happens. read more

Brought my very elderly year old mother to this McDonald's for a special community event. Thought it would be a fun local outing. Social media promotions & signs at the McDonald's indicated "free fries" for those attending the event. When I placed our order at the cash register & requested "free fries", the cashier told me we were outside the age range for free fries. I asked her to indicate where the door signage indicated an age range. ( there was NO age specification on sign or social media promos) She pointed & laughed at us & yelled to her boss in Spanish. He then came over (& in barely understandable English) verbalized that it was his rule, & didn't have to be printed on the signage. Nasty, rude employees. Used to patronize this McDonald's several times/week. Luckily there is a clean, efficient Culver's across the street with employees that go out of their way to enhance the customer experience. We went there today, & will in the future. read more

The cashier yelled at me for not handing my cash to her correctly. when I told her exactly what I gave her I showed her the coins on the ground. she said they weren't mine, what? I handed her exact change for my order. this is unacceptable behavior. I will Never return read more

Drove through this location for three happy meals. I asked for "no apples, extra fries instead" - and when I was driving off, I realized there are not fries but apples in every happy meal. I had three little ones in the car - and I ended up going back through. They did finally end up giving me the extra fries, but then when leaving again, my child took a sip of the drink (which I was up charged $0.99 for some reason - I would have been fine with a kid sized drink, I didn't ask them to make it bigger or anything). He said this tastes funny, so I take a sip and the lemonade basically tastes like water. Lastly, I get home and realize I was charged $0.25 per sauce. If I realized that, I have perfectly fine BBQ sauce at home too. What was supposed to be a convenient good experience became a total disaster. There are other better McDonalds locations in the area.... steer clear of this one at all costs. read more

Do you like toys? Then you will like McDonald's. One reason is I like their chicken nuggets. Another reason is I love their french fries! The best part is they have Happy Meal toys. Get it. (written by Dylan, 1st grade) read more

Horrible. Your order will be wrong or just disgusting. This location would not be in business if more competition opens in the area. Orders are never right. Wrong orders are never in your favor. If you must stop here, pull over. Triple check your order. read more

McDonald's - Go to culvers across the street - Fast Food Near Me - Lincolnshire, Illinois

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I have been coming to this McDonald's for years for breakfast or coming home from work, today was the first time that I was there that I was so disgusted with this McDonald's. I ordered a small drink It was $1.62. Every other McDonald's I have been to in Highland Park, Deerfield and Northbrook are always $1.10. Outrageous!!!!Besides that, I was trying to check on my friend who I had met at this McDonald's I did not know her name but I knew she had been very ill and had a stroke. All of the McDonald's even the one in Highland Park we're trying to raise money for her. One girl told me she didn't know who I was talking about and all the other employees ignored me. They should all be fired, horrible experience I will never come back to this McDonald's again!!!! read more

i've gone to this location on milwaukee in lincolnshire multiple times and they have a serious attitude problem even the manager I highly suggest not going here read more

Do not even drive in to this McDonald's because it's the worse one I've ever been. They can't get the orders right. They leave out food, they leave out utensils, they don't understand English. It's managed by Vietnamese, and I have never had an experience with a Vietnamese that was so totally inept. This is the third time my order was not correct. Each time I had to go back, bring in my food, my receipt, etc. and show them what was missing. I always get my money back, but I don't believe McDonalds is in the business of giving out money when orders are wrong. I am definitely NEVER going back to this one. IT SUCKS! read more

Large restaurant, good drive-thru setup, and a very modern interior make this one of the more pleasant McDonalds to visit if you're in the area. However, the difficulty with accurate ordering, speed of food preparation, inconsistent textures (crispy items should be noticeably crispy), and inconsistent seasoning on the fries do take away from the experience a bit. With that said, the hip and modern decor combined with low prices do make this stand out as a solid option for fast food. read more

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This McDonalds is HORRIBLE. I've been here twice, and will never go again. Our most recent experience just pushed me over the edge. My poor son go the brunt of BOTH nasty issues we had: 1) He ordered a breakfast sandwich with egg, and he took a bite and looked into the sandwich and the egg was GREEN. Yes, green. One of the nastiest things I've ever seen. So we took it up to the counter and they switched it out for a different type of breakfast and... 2) He took a bite of the second sandwich which had sausage, and he got a mouthful of gristle. Hard, boney, nasty gristle (grissle?). That was it. Nobody wanted to eat anymore. And I will never eat there again. And of course, the employees there barely speak a lick of English, so they sure as shit didn't care or show any sympathy for the misgivings. NEVER AGAIN. read more

Looks like many of the reviews of this place are extreme one way or the other. As is mine, to the good side. This McD's is close to a place where I work PT, but it's a little out of the way compared to two other McD's that I actually drive past. But a couple of days ago, the opportunity came up to try this one, so I gave it a shot. First off, the drive-thru was quick; order taken and onto the window. Thumbs up. I ordered two "Dollar Menu" items and asked for no lettuce or tomato. As I'm waiting to pay, I see some sweet and sour packets at the window and figure that it would be better with that than the mayo that I didn't ask to have excluded, so I asked if there was a way to.hold that too. He said they had already been made, but offered to re-make them for me. I politely refused as it wasn't right for me to expect them to do that over a $2 order after I had failed to ask them in advance. But I wad amazed at how the order-taker, likely the manager, didn't even hesitate to offer to change it. Next time I choose to make a quick McD's stop on my way in to.work, I'll be stopping at this one. read more

I downloaded Yelp just to say how terrible this location is. My burger was extremely messy read more

Anyone that knows me knows I'm a Diet Coke fr addict! this location always has the best Mix! Vanessa is always so cheerful!!. A pleasant place to stop! read more

I Just purchased egg mcmuffins, and when I got to work and started to eat I found a long piece of red hair inside. I called manager and he said I had to go there for a refund. I will not be eating at this establishment any more!!!!! read more

Whenever we go to a McDonald's we stop at this location. It's large and modern. I always order from the McDonald's app, so there's never an accuracy problem. I walk in, and it's made fresh. I enjoy it here, though I know I'm eating fast food and should be shamed! read more

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Very bad customer service include the manager , and employee from the drive through, I had my reward points and they don't want use, really very frustrate with this people I'm Hispanic also and its a shame for our culture to know people like this kind, negligent, despot. read more

This used to be my favorite location, but in the last two years the ownership or staff have changed for the worse. Service is terrible and the food is poorly prepared. The person at the drive-thru can't speak English to save her life. She got my order wrong multiple times. I was double-charged for one visit, and she refused to correct it or let me speak to the manager. I'll never go to this location again. Strangely, the other McDonald's near me has changed for the worse too. Same owners? read more

I do not eat McDonald's or eat out much since my nutrition is 95% whole foods. But this morning I had a hankering for a bagel and decided to go to McDonald's. They were the only place open at 5:15Am . I get a steak & egg bagel with no cheese since I am painfully lactose intolerant. THEY TOOK THE EGG OUT AND LEFT THE CHEESE ON! I could not eat the bagel because it would cause abdominal pain, bloating and I would have to spend a workday on the toilet. Yes, lactose intolerance is real. I was so upset since I had not packed a breakfast and was so hungry. My lunch was not until 10 Am. 5 hours later!!! DO BETTER AND PAY ATTENTION TO YOUR CUSTOMERS ORDERS! Sometimes it is all they have to eat. I expected better from the 450 N Milwaukee ave, Lincolnshire location. Sincerely, Hungry customer! read more

Possibly the worst service out of every McDonald's which is quite an accomplishment. Not only are they out of every staple item but the items they do have take 15 minutes to make(impossible when everything is in a microwave) but it comes out cold! The staff just shrugs and says that will be a 10 minute wait in the drive thru if you want it warm. Stay away and go anywhere else read more

The physical dining area surroundings of this small location are OK, however the traffic pattern for drivers is astonishingly bad (you can't readily enter from Southbound Milwaukee Ave. then return to it going Northbound), and the visibility from that direction is negligible. The chicken tenders I ordered were fine, however. The attitude of the counter person was off-putting, as she simply said one word: "sauce", after I ordered and I didn't catch what she said at first, and she just repeated that one word, glaring at me like I was stupid. read more

To the manager who helped me with the app dispute, thank you for making things right. Yelp, This morning i was literally in front of the mcdonalds that i wanted to order from when using their app. to make this story short...the app sent my order to the wrong store....this store. We did everything we could by contacting the 1800# and our bank all morning before we decided to contact the store again. We simply were not getting anywhere. Im yelping to advise that although it was the apps fault, the manager from the morning told us to come in later for the meal. She was very kind and we wouldve gone to this store but we were 4 miles away, the opposite direction from work. Despite our initial encounter this evening, i sincerely appreciate you hearing our story and giving us the order from the morning. We did not have anything to eat all day since we are on a budget and snaking on our granola bars was all we had for the day. So, my husband and I thank you and your team for making this right. I think technology has failed us in human encounters. So im using it to write a fair review to ours. Sincerely, Hungry workers read more

This is the closest McDonald's to my job and as such, I do frequent it. However, as of late I've seen a slippage in the level of service I've received. On more than one occasion, I've ordered simple things like coffee with cream and sugar, and have received black coffee instead. Or I've ordered food items, been charged for said food items, and did not receive them. The management has been good in replacing those items once reported, even going as far as giving me a free lunch on a couple of occasions, but I feel that you shouldn't have to go behind the staff and make sure their orders are correct. You only get one opportunity to make the customer happy. Word of wisdom: Check your orders before you leave, preferably while you're still at the register. read more

Wish I could give it a zero. It's by far the worst McDonald ever. The food is often wrong and the customer service is horrible. I don't understand how they don't train their staff to greet customers politely and they never say a word when they hand you your food. They should go have training at the McDonald's at 83 and Arlington heights roads. I wish we didn't live so close to this one because I'd like to avoid it. read more

Cold fries Crappy cheap sandwich Had to wait at drive thru Should have turned around to go back to get fresh fries Plan to go in today to talk to manager and ask for a refund People need to boycott this place until it improves read more

This is my first visit to this location while trying to get to my final destination. I came here morning around 830am and it wasn't busy. I did mobile order and they got the food right to our table. The location is well maintained and clean. I come from Washington DC and the services at many McDonald's location is mediocre or bad. This location didn't even mess up my order. read more

I came hear and had a Big Mac and medium fries, that night I had a severe stomach fly and vomited seven times, I was taken to the ER and had to get my stomach pumped. When I woke up my dad had the results and the doctor said their was a extremely high amount of Sodium Benzoate in my stomach wich combined with Citric Acid is really toxic, he also said that my headache was caused by MSG (Monosodium Glutamate)and HFCS (Hight Fructose Corn Syrup) and was only going to get worse, that was the worse night if my life, I can remember staring at the ceiling while my head was pounding wishing I was dead so the pain would go away, havnt eaten McDonalds for three years, I never knew how much toxic and non edible chemicals and metals they are aloud to put in our food. read more

I ordered 3 large fried, i got 3 small fries in 3 large containers. Skip this one and go somewhere else. read more

McDonald's - This is what a Large fries looks like here. Ripoff half full fries. - Fast Food Near Me - Lincolnshire, Illinois