Handmade Burger Co at Trinity Leeds was my third visit to the branch of the chain, with one visit…read morewoeful and one visit okay, I hoped this trip would at least match the second and hopefully even be an improvement, being in a great location on the top floor of Trinity Leeds, but from start to finish, this truly was a dining experience from hell, to the extent where I feel this place is one to "Avoid at all costs"
Firstly, the staff were obnoxious and were basically running around the store like headless chickens who didn't have a clue what they were doing, from leaving hot food on the tray for a while to arguing amongst each other about Deliveroo orders, and even making customers wait while they appear to make personal calls, disregarding any bad feedback or complaints, for me shown the staff not only suffered from a lack of training but also common sense. You wouldn't even see Mcdonald's screw up burgers this bad, and they don't charge the prices Handmade Burger Co do!
I also found the prices to be pretty ridiculous, burgers were much more than rivals including Gourmet Burger Kitchen and cost around £10, then you had to buy sides which would cost extra, and they also didn't appear to sell milkshakes. I mean, come on! What burger joint doesn't sell a good milkshake? I'll tell you who, a bad one!
I hoped the service and poor selection would end my bad experience here, but sadly I was all wrong upon the arrival of my food - I ordered a Gluten Free Peri Peri Chicken burger without the onion rings, and again it was hideous, everything was separated firstly with the bun in the bag - If you're paying good money for food in the restaurant, you don't want a DIY burger - why should I have to pay good money to plate the food up myself, what are they going to ask next - for me to cook it for them?
This wasn't the only issue with my food, the burger for me was far too spicy and it wasn't a nice spice either, combining this with dreadful chicken which tasted really cheap quality and plasticy, that was a dreadful combination - I ended up sending my food back, after also trying some of my friends food, which she ate to be polite, despite my disgruntled opinion on the matter (she ordered the same as me, but a plain burger in a salad also being gluten-free), and I knew I wouldn't want to change my order to a plain chicken.
The chips were also really soggy, they were disgusting and inedible and this was the case for both the cajun fries and rosemary salted fries, with my last trip at London Designer Outlet's branch of Handmade Burger Co, the fries were the best part of my meal, but here they just made an experience already dreadful and atrocious, even worse.
I also ordered an Iced Tea cocktail, I found it to be far too sweet - it also had far too much coca cola in (I didn't recall seeing it on the menu), compared to the alcohol and it was far too sweet, and for some reason an iced tea cocktail didn't even include tea, nevermind iced tea, it was an iced mess - considering they have the audacity to charge £8.50 for this, I was beyond shocked.
I was planning to use a Tastecard on my bill which meant I'd get one of the burgers for free because it gives two-for-one, however, because they'd knocked my burger off my bill (they acted like they were doing me a favour!), I couldn't use it meaning I still had to pay the same price for one burger as I would for two, and my friend and I both ended up leaving disappointed and hungry with our pockets lighter, spending what we spent on one meal, which we hoped to spend on two - making the ridiculous pricing even worse as the Tastecard is the only thing which makes the prices reasonable (even then the fact you can't use it on drinks or sides is appaling)
Hungry and tired, I just wanted to pay and leave but despite asking for a bill and being ignored, the second time my waitress ended up calling her friend delaying me even more - I had no choice but to demand she hangs up because she is working, and I am waiting "It's bad enough I have to pay for this, but you're not taking more of my time".
Other issues with service during my visit, include a long wait for the water to the point I had to take out my own reusable cup and go myself to the water fountain (they seemed to have the same water pourer and coca cola machines you'd find in Nando's - but the staff seemed to use this rather than the customers, surely to have this on the main restauraunt when customers shouldn't use it is just pointless, weird and gets in the way?) - I ended up filling up my own water, needing a drink being unable to drink my sweet, sickly mess tealess "Iced Tea" cocktail.
From bad food quality which tastes cheap at a really high price, to service worse than McDonald's who charge a fraction of the price, this place for me really is an embarrassment with some of the worst food and staff I've ever seen in an establishment like this.
Avoid at all costs. 1*