Ordered on the app and picked up inside. The girl inside was very polite and friendly. I always need to special order my food and normally it's still not correct. This place had my burger spot on but ended up putting salt on my fries that were ordered as no salt. I tried eating a few then ended up giving the rest to my husband. read more

We weren't even greeted, acknowledged, or welcomed in this particular McDonalds. Very unwelcoming atmosphere, no eye contact, no smiling........We ordered on the kiosk and waited for a l-o-n-g time for what should have been a 5 minute order. One worker "brushed" by me as I was waiting for our order and didn't say, "Excuse me," or one word. Unbelievably rude. Also, this was at 7:30 am and it was not crowded at all so it's not like they were swamped. Regardless, acknowledging others (with a smile), should be the bare minimum that should occur in McDonald's. Additionally, all the soft drinks were completely out. The ice machine on one side wasn't working. Do not stop here unless you need to use their restroom! read more

Never have any issues here. Seems to be fresh food and fairly quick with the service.

Filthy restrooms even the counter employees vest was filthy. Food was stale. Horrible McDonald's! read more

This HAS to be the worst McDs location in the country!! We were there recently and waited over 20 mins for our order. When we finally received the order, the fish sandwich was not even cooked, the cheese was half on and half off the filet and there was only a dot of tarter sauce on it - the fries were also under cooked. We didn't want to stand in line to return the meal so we just tossed it. While we were waiting in the store, along with myriads of others waiting for their food, someone who was lucky enough to have gotten their order came up to RETURN the hamburger because it was BURNED! They didn't even want to wait for another- just wanted a refund. On a past visit we ordered through drive-through and when we got on the freeway and were ready to eat lunch we noted that one of the burgers was actually missing the bottom bun!! How does that go unnoticed?? RECOMMENDATION ~ AVOID THIS LOCATION!! WE INTEND TO FROM NOW ON!! read more

The most disrespectful drive thru experience I have ever had the lady was rude and we left mid order don't go here I hope this business gets shut down 8:45AM SUN MARCH 15 fire her !!!! read more

Let me start by saying this is 100% the nastiest mcds I've ever seen. The posters and signage were covered with bugs. To the point where you could barely see pictures. The drive thru windows were covered as well. Disgusting. That did not deter the locals. I arrived to what looked like a rush, I waited patiently, reluctantly gave my app order code (paid before I noticed the filth), and was told to wait in a drive thru parking spot. After 30 min of waiting, I went inside as a gentleman was bringing out orders. I mentioned my spot number, only to find out that they were going to hand me someone else's order. I showed my receipt and they had to make the entire order right then. Thanks for an elderly employee who actually noticed me and took care of it. I don't know if my food came with extra bug protein, and a quick road trip stop turned into something out of a nightmare. Avoid this place & surrounding fast food places. read more

The service is horrible making the people wait at the ordering station for 30 minutes I give the food zero out of a 10 The ambiance is that they aren't doing their job One star from me I was trying to get my frappe from them and they kept me and my mom and my brother waiting for 30 minutes read more

JFC this place is a disaster. They just decide to not take orders in the drive thru, are horribly rude when you dare ask what you are supposed to do about your pre-paid mobile order. We all know the food is crap but maybe not make the experience as miserable as possible? Stay far away from this dump. read more

The fries taste like rubber from my car's tire my burger taste like the dirt I'd rather go eat. It was so dry the fountain soda machine smell like something happen to it mc crispy was not cooked all the way through. Just truly an awful experience. read more

One star is honestly too much for this place. I don't know what happened recently but everyone sucks, before there was at least a couple times when shifts seemed okay. Any time of day you come this shit will take forever and somehow still be cold. Trash as fuck -5/10. read more

Orders are never ready when they say they will be. Whatever you do, DON'T pull forward in the drive through to wait for your food to come out... IT WILL NEVER COME. Poor service at this McDonalds. If I could give 0 stars, I would. read more

Waited 10 minutes in drive through, finally ordered and more waiting.. don't open if there's no staffing. This is poor management.

The service was awful, it took an hour for iced coffee and no one would answer at the window. The staff was rude when I said it had been over an hour, and she just walked away as I was talking. Avoid this place. Go to Burger King or something. read more

Absolutely awful, waited over 30 minutes for our order and by the time we got it it was all stone cold and inedible. The soda was also coming out of the machine warm, which is a massive food safety issue, glad I'm moving out of this town so that I won't even have to share a space with this place anymore. read more

Stay away! Very dirty and the usually mediocre Mc food were very bad.

Forgot our burger, fries were cold, and they charge extra for sauce to go with your McNuggets.

The sign said that they were opened inside starting the 26th apparently the sign is wrong they are not opened for you to go inside a lot of people getting down then leaving. 12/31/2020 Went to McDonald's today they are out of creamer and drink carriers and I have five drinks today who is in charge of ordering the food they are always out of something this is horrible. They have a sign that says you can go into the lobby and order but the doors are locked and you can't go into any lobbies because of covid they need to remove the sign. read more

15 minutes for a hamburger? Then the staff retaliates and makes you park and wait. Why corporate doesn't take action baffles me. been to over 100 MacDonalds and this is the WORST! read more

Refuse to accept a Mc D promo that all other locations take! Was FORCED to use kiosk to order, no person at counter. Like others have said the WORST McDonald's I have gone to in last several months. read more

Worst McDonalds I ever had. We got there at 5:30pm on Sunday. Lobby closed. We were in RV. We get on app and order our food. It says 5 min. About 18 min later our app says our food was delivered and all our stuff went away. Another 10 min goes by. I keep trying to call. Nobody will answer the phone. Only 1 car in drive through. I have to bang on door for several minutes. Someone comes to door and says let me get my manager. Several min later she comes out with our food. I say where's my hot chocolate? She says I don't know. It's icy and freezing outside. I say Nevermind and leave with food which I had to carry. Nobody delivered it like they said. Food tastes like it had been sitting there for 20 min. It was horrible. Never again. This place should be shut down. read more

This one is horrible. The food is usually cold. Never use the app. They will not give you your food and will charge you for it anyways. When you dispute the charge they refuse to give you a refund. read more

If you are a morning person, this McDonald's does not actually open till 6AM. At 5AM (when the store opens according to the sign w/ posted hours) the workers begin to check in and get the restaurant ready. This morning I waited 30min for a breakfast sandwich and hash brown‍ It would be awesome if you changed your store hours to 6AM so early birds like myself don't pull up at 5AM expecting to get in and get out. read more

I just don't order the rubber cheeseburgers I used to love. The Frappe machine is always either down or they don't have anyone trained to clean it and are waiting on that. It works maybe a week out of a month!!! Why can't this be fixed??? I go there two to three time a week and order 6 Carmel Frappes when it's working. Sadly for them, Starbucks is now getting most of my business. We only have the one McDonalds so it sucks they hardly ever have Frappes. Also, I have witnessed employees getting reprimands in front of all the customers which is so unprofessiona!!! When I go inside it's always so chaotic with the employees. Just a badly ran place of business!!! Wish we could move so we could have a McDonalds!!! read more

Horrible service. The manager said some very disturbing things about their "premix" so I wouldn't order a sausage burrito from them

Really couldn't understand the concept of a "McDouble with only ketchup". Instead gave a single-patty hamburger SMOTHERED in ketchup. The only reason this review is 2 stars instead of 1 is because we saw a random guy walk back into the kitchen and start an all-out brawl. Employees immediately called police and  five squad cars soon rolled up. ngl that was pretty entertaining to watch from the parking lot while we ate our crappy McDonald's dinner. read more

Slow drive thru service. I've been waiting 20mins for my drive thru food!!! Needs way better customer service

I have only one word to define this place. HORRIBLE. Poor management, and dont even bother trying to call the listed number because i guess no one has been properly trained on how to answer the line... read more

To be honest, the look of this place got me. My family dropped by to grab dinner on the way to Taos from Dallas and I was pleasantly surprised by the fresh look on the menus. Unlike the traditional red and yellow theme, all the menus have white background with slightly redesigned pictures of the food as well. The dollar menus and the drinks were on the side wall. Everything looked very nice and slick, very 'modern'. We had a pretty large order but everything came out in a timely manner. They did however tried to give us someone else's order along with our order, to which I let them know immediately. I won't penalize them here since our order was right and everything tasted right. Can't believe I'm reviewing a McDonald and can't believe I'm giving it a 5-star. But for a fresh look to something that's been rather stagnant for ages, it's worth the 5-star! I tired taking some pictures but none of them came out that well as I felt kind of weird taking pictures of a McDonald =/ read more

McDonald's - all new menu designs with white background - Fast Food Near Me - Las Vegas, New Mexico

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Went by and got a McRib, 10 piece nugget, and a McDouble. The McRib and 10 piece were surprisingly fresh. However as is tradition at this McDonalds for over 6-7 years now since Phelan management took over, they messed something up. I was given a McDouble that was dry as paper, dark as charcoal, missing onions and pickles with ketchup all over the sandwich. You could easily tell those patties had been sitting in the UHC for more than the 15 minutes its supposed to. My question is after 6-7 years of consistent terrible service, when will the Phelan management company take responsibility for the embarrassment of Mcdonalds store 6231. Travelers, do yourself a favor wait till you hit another town, i guarantee the food will be better. read more

Just stopped for Happy Meals and quick lunch while traveling on I-25. Keep on going! Absolutely rude staff and a manager that didn't care to manage the rude staff. Messed up our order after being corrected several times. Typical McDonald's food that was made worse by being cold. Cold, inedible fries, cold dry burgers. Ick. Drink counter looked like it hadn't been cleaned since it was new and the bathroom was a mess. (What happened to Covid cleaning?) Zero stars would be more appropriate. read more

When did McDonald's start serving hockey pucks? The quarter pound Burger that was purchased was burnt black and hard, tasted like yuck. This was one of the worst burgers from McDonald's. I wish you guys would learn how to cook a Burger properly. We pay so much for it then we get a hockey Puck. The manager needs to get on his employees and teach them the right way this is sad to see. Or maybe even it's the manager who needs to know how To cook. What a waste of my money and time having a gross Burger like the one I had today. darn it. read more

Fucking Awful! Helen Keller could have done better. 1 burnt spicy chicken asked for extra pickles and onions on my #7, charged me for extra pickles and didn't even give me the normal amount, didn't put onions on one at all and on the other put sliced instead of the normal minced ones. asked for salt and ketchup for fries, got pepper and 2 ketchup. ordered medium got a small tea. called to tell manager and no answer. read more

It's even hard to rate a 1 star for this McDonald's. It's the worst McDonald's I've ever been in. Service is extremely bad. Ordering a simple meal is difficult and the wait to get your food takes a long time. Move on and find another place to eat. read more

The service was terrible. It was 9am and we were told we couldn't get a breakfast burrito. We were also told we couldn't sub anything on our sandwich. They forgot our hash browns and said they needed proof we didn't have them. They wouldn't let us in the lobby and yet were talking with friends in the lobby while we were trying to get service read more

Cashier kept interrupting. The French fries tasted like fish. Asked for a bacon quarter pounder and was given a simple cheeseburger.

They don't even help you with service was waiting 30 mins for someone to order. The lady behind the counter was very rude

Food was good, I was in 2 weeks ago and the soda was not carbonated and a few weeks before that and again today. They come out jiggle it and that's it. read more

When I was ordering the lady at the window sounded like she didn't know what she had or didn't have when I got my food I was trying to get more sugar and creamer the girl at the window walked away from the window I then waited for 5 min which made her mad mind you I just wanted more creamer and sugar she opened the window I then asked her for creamer and sugar and all I heard "isn't the creamer and sugar I gave you enough" I'm literally paying for my food you shouldn't even be saying comments like that to your customers or at all (if you want me to pay extra just say so) she then gave me the items and slammed the window behind her this is the first time I come to this McDonald's and sure will be the last read more

After driving for 5 hours from Colorado, we arrived to McDonald's in Las Vegas NM. And the manager had the restaurant closed because they wereshort handed and the she still opened the lobby to serve us. Great costumer service and it was very clean!! Manager's name is Cianna or Syanna or something like that read more