How long of a wait is acceptable? 15+ minutes for three non-customized items that shouldn't take more than 3-4 minutes to make? It doesn't matter if you place a mobile order ahead. You. Will. Wait. Don't ever come here if you're in a hurry and looking for "fast" food. read more

Terrible. Waited 45 minutes for our order and they also gave our order to the wrong people. No communication. When we went inside it took 10 minutes for us to get help. Not a great experience do not recommend. read more

zero stars if i could, served me something that was supposed to me thrown away at 4 something and was given to me around 7:45 read more

McDonald's - expired - Fast Food Near Me - Lansing, Michigan

Went to get dinner for me and my family, spent Atleast 30 minutes waiting. Realized I forgot my kids happy meal ordered it seperate. Got the happy meal and still had to wait 15 more minutes for rest of my food. read more

stopped in the play with grandkid at get off the floor the OK no, it was closed ok no problem. took her to bathroom it was disgusting. while we were there, customer came and was yelling at the workers screaming at them telling him the order was wrong and that's why they have no customers because they were so rude. I go to lots of playgrounds with my grandkids, and this was the worst one I have ever been to. I was not impressed. read more

I ordered a drink with my food at drive thru and they forgot my whole drink...had to go in lobby and waited almost 20 minutes for my drink

Food good and they have great service McDonald's Corporation is an American multinational fast food chain, founded in 1940 as a restaurant operated by Richard and Maurice McDonald, in San Bernardino, California, United States. read more

McDonald's - Fast Food Near Me - Lansing, Michigan

I ordered on the kiosk and waited at the counter to pay for 10-15 minutes kept getting looked at and talked to but not one person asked if I needed help or if I needed anything. Extremely poor service, there were other customers waiting longer than I did. Also the Lobby was dirty, papers and food on the floor tables not wiped off food and spilled drinks on some tables. The floor was very very slippery, didn't look like it had been mopped with clean water all day. read more

I've yet to have a good experience at this location. Granted they tend to be busy, it seems as though they don't try sometimes. You could say no lettuce and they'll just give you extra lettuce. lol. Truly it is the opposite of Burger King- you cannot "have it your way." read more

Ordered at 12:00 got my food at 12:30. The entire time I was waiting I felt the ambiance of someone staring and I look over to see an employee who actually looks like a manager, standing there. Watching all 10+ customers waiting and getting frustrated. There's a teenager running around doing quite much everything while this lady stands and stares. Definitely not on a break because it's been longer than 15 minutes that she stood in the lobby walking around staring at people. read more

McDonald's - caution signs in a restaurant - Fast Food Near Me - Lansing, Michigan

Extremely disappointed with my recent visit to McDonald's. The service was incredibly slow, the staff seemed disinterested, and my order was incorrect. Not to mention, the food quality was subpar. Definitely won't be returning anytime soon. If you are looking for breakfast @ 10:33 don't bother because breakfast ends @10:30. read more

Stopped in for drive through and went in for bathroom. I have never seen a bathroom that filthy. I will never stop at this Mc Donald's again. We left without our order. Never again! read more

I work in a fast food restaurant I walk into McDonald's on MLK. And I was doing door dash. This girl come over with the food and keep looking over my shoulder when I told her the numbers like I am post to but the place was trashed. And no one cared to clean it up. And no one was wearing proper uniform. I almost walk out but I knew it was not fair for me leave without my door dash customer food read more

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Everytime I come in it's always slow 20 minute wait times I got told they didn't know how to make a McDouble the service is terrible I work in fast food and never have I been more dissatisfied read more

This is the worst McDonald's on the planet. Waited in line for a half hour. By the time I got to the drive thru window, they were out of half my order. Back cash yelled at me because they were out of pies, like that was my fault. I asked for ice cream. Ice cream was down with a double drive thru line wrapped around the building. I watched the window person pass food out to a car then take it back in exchange for the right order. Gave me the wrong sandwich. The manager was hiding in the office the whole time as customers experienced 30 minute wait times. It's THE WORST. read more

If I could give 0 stars I would. Every time I come through here the orders are messed up or straight up missing items. order a large dr pepper? Enjoy your Diet Coke. Order fries? Hope you like them burned. Most of the employees are rude or don't talk, when the window closes they are completely unprofessional. MLK needs new management and a completely new set of employees. read more

terrible shut it down !! bad food !!!!!!!!!!!!!!!!!!!!!! everything old my old lady back hurt from eating all the old burgers

Absolutely the worst McDonald's on the face of this earth! I have never dealt with a staff more rude in any type of situation. When they make a mistake they get the worst attitude when they have to fix something like a well done muffin or extra cheese. 9 times out of 10 your food is cold and done wrong. I have never seen a staff so unhappy to do a job. Now let's talk about how dirty the places OK I will give them a break and I will blame the junkie in the parking lot for the needles but I don't think the staff has emptied the trash in the parking lot since 1994 I really wish they would do something about this McDonald's. Every time I come here I get so worked up and so angry because of the way I'm treated and then on top of that my food is incorrect and on top of that there's a chance of catching some blood-borne pathogen just from walking across the parking lot. read more

I would have given zero stars if possible. Or when taken one away. Every single time we go to this location they get something on our order COMPLETELY wrong. Its the closest location to our home. To start its not like we go every week, so you would think they would get it right at least once. We have even gone back and they have made the same exact mistake they made on the original order EVEN though it says the correct order on the paper attached. I'm usually understanding and really nice to people and I get that they are human and mistakes are made...but if they were ever apologetic at all, then ok....but no, not one little bit. They laugh it off and give smug sarcastic comments...seriously, It can't be that hard. read more

Very rude i was behind 6 cars and when i ordered a sweet tea they said they were short staffed so i couldnt order!!!

Worst McDonald's ever. I have never sat in a drive thru as long as I do here. Every single time I come I'm in line for at least 15 minutes. The employees make so many mistakes and don't know what they are doing and end up having to fix it at the window. I will start running drive out of my way just to never go to this location again read more

All I will say is that if minimum wage is going up (and it definitely should). Then the level of service should reflect that! I hope workers will receive a decent wage, just as I hope I will receive decent service! If I hear one more time "what do you want" instead of the most polite sounding, helpful person who gets the order 100% correct and the perfect order done correctly, then pay should be docked or terminated. I'm just saying, it's work! Living wage 100%. Expectations for work 100%. read more

The only reason I'm giving one star is because I cannot give zero... I pulled in at 10:28 breakfast is served until 1030 they told me that I couldn't get breakfast I come there all the time for breakfast I will never go back there again... Go to the one on Cedar Street it's managed much better read more

I recently work there for about 2 days the training was terrible and the workplace was absolutely disgusting. I looked behind the fryers in the grill and there was just huge piles of old nasty grease and old food, that place should be shut down. They have tons of health code violations and they also didn't train me to where there was a lot of cross-contamination of the food. That place needs to be shut down I would work 8 hours and they wouldn't even give me a break so that's why I quit working for them they mistreat their workers and they are very sloppy I would not recommend eating here read more

I love Macdonald's, but the one on Martin Luther king is one of the worst employees there. Most of them act like they don't like being there. NEVER smile or greet you. Emplyee talk rude against each other in front of customers. And mostly men employees. This the only one in the area and I have NO choice. read more

Awful service! They failed to complete their simplest order. I ordered a couple of hash browns, proceeded to wait in line for 10 mins. I decided to just go in and pick up the food at which time they decided to cancel my order because I pulled out of line into a parking spot. Inside they didn't have anything ready, not even the 2 orders in front of me. There were unhappy customers inside too. No management to be seen anywhere. All of the employees should be embarrassed of themselves, they were rude from the first interaction until I left without my food. McDonals is normally pretty consistent but this location NEEDS to be restructured. read more

They make mistakes and make you feel like you are inconveniencing them when you ask them to correct. This is not a one time issue. But it won't happen anymore. I'm out read more

Woudl be 0, terrible customer service, closed at 9pm and was at the drive through ready to order at 9:01.... "Sorry we are closed." As the person in front got her order no problems read more

Horrible service even with so many workers. Food was cold after waiting 40 minutes in line. App didn't work and order ahead parking wasn't available. Go to any other McDonald's but here read more

I'd give zero stars if possible. This store and the employees that work here are not a good representative of the McDonalds brand. Ray Kroc and the McDonalds brothers would be embarrassed! Senior leadership should definitely take a close look at this store. I've nicknamed this store the Ghetto McDonalds. Seems like they can never get an order right. This has happened on multiple occasions. Staff are not trained on how to give basic customer service. They mess up orders when we clearly told them what we wanted. When we tell them they got the order wrong they tell us "sorry, that's what you ordered, so that's what you got". Can't even speak proper English. Store is dirty. No paper towels in the restroom for customers to dry their hand quickly. Instead they only put air dryers which customers don't like to use. So instead of washing their hands after touching their genitalia they do t wash their hands. Then other customers have to touch the same door handle they did. It's like touching some strangers genitalia. SICK! You put paper towel dispensers in the kitchen for your employees to use. I guess you don't care about your customers. Customers should get paper towel dispensers in restrooms. Floor has been filthy on more than one occasion. When I come. Especially the rugs. Also, they redefine fast food I the drive-thru. Waiting more than 10 minutes in the drive-thru and then they get it wrong and tell you it is your fault. Hire some staff that are better educated please! Ray Kroc would turn over in his grave if he knew this was going on. read more

I stop here several times per week and am happy with the service. The staff is very courteous and polite. The orders are usually correct and, on occasion, if mistakes occur they are quickly rectified. This is the BEST McDonalds in the Lansing area and will always get my business when I'm in the vicinity. read more

I don't go into the lobby to order at this place because the staff is miserable. Their melancholic aura sucks the life right out of ya, and this was true pre-COVID, so that's not an excuse. However, the drive thru is usable. I haven't had any issues with missing items or anything like that. Sometimes the wait is 15 minutes or more, but for the most part I haven't had too many issues, so I won't ding them completely for the score part. read more

If your in the mood for Micky D's drive past this one! The service is horrible and they do half a%# stuff with the food!

This has the worst service of any McDs in the area. Wait time for my order of chx wrap was over 25 min.

Don't come here. Live right by this McDonald's every time I come here for a simple one item order, it is a 15 min wait.

Poor place, came here to get lunch while I work. Got the wrong food and everything was cold like it's just been sitting out for hours...... NEVER COMING HERE AGAIN. Sat in line for 45 minutes because they were too busy talking and not working read more

Messed up my order then didn't give me a receipt so when I called to complain they said they couldn't do anything without the receipt. The person I spoke to was rude and when I asked to speak to a manager they said they were the manager but hung up on me when I asked his name! read more

Very rude and unprofessional.. They have two drive through's, I pulled in when no one was there and they told me to wait. Someone pulled into the second drive through and they took his order immediately. I mentioned this to the employee, then proceeded to order. My order was 2 #5's and asked for cheese, then with a patronizing voice she told me I didn't have to ask for cheese with the #4 combos.. Which I didn't order.. I ordered the number 5, which doesn't have cheese in the description.. Then still told me I didn't have to ask for cheese because there is a sausage egg and cheese biscuit combo it just doesn't have a number.. As if I'm supposed to know that, even though it's not displayed on the menu. And these people want their pay increased.. I'm very unsatisfied with the way I was treated. Bye Felecia read more

I would now suggest purchasing desert products here. I ordered a extra fudge sundae and freshly baked cookies. When I got my desert there was only an average amount of fudge and the cookies weren't fresh at all. read more

The past few times ive come here, my orders were completely wrong, dont get me wrong, i work in fast food, I know nobody is perfect but this restaurant seems like they're just putting down wrong orders or theyre just not organized. My dad went through drive-thru a couple days ago & ordered 4 sausage mcmuffins, he got home & opens his bag to find a "big breakfast". yes, maybe he shouldve checked, but its THEIR JOB, to make sure customers get what they order. read more