I am not sure what happened with this location but it has become so much better over time! The orders are always right no matter how you order your food (I usually leave off condiments or add extra meat) and the staff is friendly! Wait time in the drive through also hasn't been bad in a long time. Good job guys read more

McDonald's - Fast Food Near Me - Lakewood, Ohio

Wow. Slow drive through. Dirty lobby area along with self service drink area. This location has it all. 1 star

Worst service I've had at a fast food and trust me I've had some bad experiences. They made everyone wait in line till they would get bored and leave so they wouldn't have to serve people. This was the most diabolical thing I've went though especially how everyone on shift agreed to do it. You can tell. The first person in line took about 39 mins before they got their food. Worst one ever! read more

Staff was very friendly to me, lots of homeless people sitting on benches though. It's ok because that might be me when I'm an adult....no trash anywhere and was very clean. The food was yummy as always, I love McChicken read more

McDonald's - Yummy food - Fast Food Near Me - Lakewood, Ohio

See all

Absolutely the worst McDonald's I've been to, are they poor? Why are they always forgetting my food. It's not that hard highschool kids do this job, please go to any other McDonald's this one is ass. read more

Got here at 1:20 This girl on the speaker was talking in slo motion. The line was almost 30 minutes long with 5 cars. got our food around 1:50 i dont know if she was training our what but the service was awful read more

If I could give zero stars, I absolutely would. The Detroit Ave. McDonald's in Lakewood proves time and again that even the basic task of filling a simple order is apparently too much to handle. It's almost comical at this point. It truly shouldn't require a high level of intelligence to read a receipt and put food in a bag, yet this location somehow manages to forget half the order--especially on DoorDash or mobile app pickups--almost every time. Calling is pointless because no one answers, and by the time you realize what's missing, it's not worth the hassle to drive back. This level of incompetence is completely unacceptable. Spend your money at literally any other McDonald's where completing an order isn't treated like rocket science. read more

What a pig sty!!! Pulled in with 3 cars in the drive thru and 1 person inside, so it's not like they were too busy to clean. The garbage on tables and on the floor was ridiculous. Had to order at a kiosk because I got ignored standing at the counter. Went to get a fountain drink, and the Dr Pepper was just carbonated water. As I ate, a delivery driver came in and had to actually go behind the counter and yell out to somebody to ask for help because nobody was anywhere to be found. Can honestly say, this place seems to get worse by the day. read more

See all

are the people here incompetent? My fries are hours old, cold and disgusting. Mt nuggets are a dark brown shade I've never seen and I'm pretty sure they're also hours old and there is no pickles on my cheeseburger. read more

So disgusting when I took a look inside the kitchen I saw roaches and rats. The line was an hour long just for two drink. The workers were on their phone playing video games while we waited for a drink read more

I have several grievances with this location. First- prices are too high. But moving on, there's no where to pull off for mobile orders. Have to go through the slow drive through for them if the inside is closed. Why isn't there a spot to pull off for mobile orders? Should just go through the drive through at that point. If your order will take longer once you've gotten to the second window, they will advise you to park on the side on Woodward. There's clear signs that say no parking any time. So sometimes you'll have one or two cars on the side, blocking the road so those coming from Detroit Ave are stuck. The only relief is those turning left onto Detroit getting a green clearing the work around navigation. It is not very inviting inside. No one really comes up to the order area and the kiosk order areas are sometimes down. This is the McDonalds closest to me but I generally avoid it. It's not worth the hassle and slow wait times. read more

Was standing to order for literally 10 mins while 4 people looked over at me and didn't say sh!t. 1 kid came over finally asked me if I had ordered, I said no but then he asked me if I was Doordash.. ummm if I was don't you think I would've told you that? He then walked away. I swear these dumb kids are high af. Needless to say I will not be returning. Yall employees need drug tested and a customer service course read more

Worst McD's experience at this location (Detroit Ave. in Lakewood, OH). I'm not even giving it one star. First, in drive through I pulled my mostly empty LARGE fry box out of the bag right in front of the worker at the window and asked where are the fries. I paid for a large and the box was less than a third full. The worker at the window said she would get a manager. A girl that appeared to be very young came to the window and asked me what the problem was. When I showed her the fries she asked if I ate them (with attitude). After talking to her for a few more minutes, we gave up and left. After I left I called the store and told them what happened. I added that they did not give us 2 of our 4 drinks and that our sandwich was wrong as well. She asked us to come back in for a refund. I live out of state. I told her I can't come back. I called corporate customer service and filed a complaint. They told me to expect a call from the local management. I never received a call. I activated and cleaned out my voicemail just in case. Never got a refund. read more

Why is it so hard to get a decent meal here? Hamburger bun was burnt. Food was cold. Ordered fries but received apples. Missing an order of Chicken Nuggets. No straws for drinks or napkins? When did a warm (not burnt) accurate meal become so difficult to obtain from McDonalds's? Not loving it! read more

McDonald's - I don't like my buns burnt! - Fast Food Near Me - Lakewood, Ohio

I stopped in here for dinner one evening. I went in to order - and found the place was pretty dirty. The floors needed a sweeping, and several of the tables were visibly dirty. Undeterred, I ordered a Double Quarter Pounder with Cheese and a bottle of water - to eat in. This is the first McDonald's I've ever been in where they give you a little placard holder with a number to set on your table - and then they bring your food out to you. It was by far, the greasiest burger I've ever had at any McDonald's anywhere. Ugh. I ate it because it was hot and I was starving. I won't be visiting this location again... #McDonalds read more

See all

Ordered a McChicken meal with a medium strawberry shake, 20 Chicken Nuggets with 3 ranches, medium fry, Med. Dr. Pepper, and a Double Cheeseburger meal with a large Strawberry Banana smoothie and this time around, We only RECEIVED 3 DRINKS & NOTHING ELSE!! The service here is RIDICULOUS!!! It doesn't matter what you order from this location 9/10 times your food will be wrong or missing!! Review is based of FACTS and my family and I will NO LONGER ORDER FROM HERE EVER AGAIN! read more

The biscuits are not fluffy anymore, and instead they are fried pucks of grease, and they taste like all grease! They are dark, because they are overcooked and hard, and disgustingly greasy!!! How about improving your food quality instead of making it worse? Are these fried??? What an appetite killer! Huge waste of money and time starting from your selection of poor quality ingredients from your supply chain! read more

McDonald's - Absolutely disgusting fried biscuits - Fast Food Near Me - Lakewood, Ohio

The secret is not in the sauce... it's truly in the people! Had a wonderful experience using the drive through to start my day with a coffee and sandwich. Beautiful start to my day! read more

McDonald's - Iced Coffee - Fast Food Near Me - Lakewood, Ohio

Worst McDonald's experience I've ever had. But the worst thing that happened was when I got halfway through my drink and found a mayfly that I could have suck right up my straw! So gross! read more

McDonald's - A bug in my frappe. - Fast Food Near Me - Lakewood, Ohio

As far as a McDonald's goes, this one is nice! To that end, the workers were efficient. My food was, dare I say, fresh, and they catered to the special requests that I made when ordering. I have no complaints and only good things to say regarding my experience here! If you need a quick snack or light meal, you won't be upset! And hey, who doesn't love free WiFi to post their reviews? read more

McDonald's - One of two McDoubles with cheese, pickles, onions, and no salt! - Fast Food Near Me - Lakewood, Ohio

See all

Terrible, terrible don't know how this location is still open. Waited 15 mins from drive through to be told our food was given to someone else, only to then receive wrong order 10 mins later. Don't get your hopes up. read more

This location McDonald's is by far the worst McDonalds on earth every time I go here and it's been about 6 months since I've been here figured maybe they changed a little nope even worse they pull everyone to the side to wait for there food and not for 5 min either more like 20 min wait then you finally get your food and it's cold don't know why it's so bad here and your paying more now for cold food and to wait 20 min for it this McDonalds SUCKS read more

I brought a 20 piece nugget and when I ask for some sauce she gave me one and slammed the window . I only had one sauce for a 20 piece .

Went through at 13:27 and got a hot coffee. But apparently it was poured when I was 3 cars back, and set in the window where the food was given iut. By the time I got up there, it wasn't even lukewarm. It was cold. Someone needs to oversee quality control. read more

McDonald's in general is just trash. They don't care about their customers. Their food just continues to go down hill and their ice cream machines never work! Just a poor business. read more

Always busy, yet the fries are NEVER fresh. I started ordering no salt just for fresh fries.

Place absolutely sucks has a whole crew working and they make you pull to the curb and wait when your the only car in line need to step it up big time I should of drove till I found a burger King Wendy's or rallys read more

The service at this McDonalds is usually very good. The drive thru line moves quickly and the staff is very friendly. Lately, I've had a lot of errors with my meals. I ordered the Bacon Ranch Salad yesterday and they put tortilla strips in it. Not sure where that came from! I ordered a Sausage Egg McMuffin... and there was no egg. I guess I'll just have to check a little closer but it's frustrating when you're on lunch break and you have to spend time checking your bag. Hope things improve. read more

I thought that the worst, slowest, rudest and most poorly run McDonald's was on W 117th Street in Lakewood. This location is actually worse. I ordered a Quarter Pounder with cheese and fries....waited in line 13 minutes before I made my order and 5 minutes after...then addition 5 to get to the window, where I was informed I'd have to pull to the side and wait! WHAT? For a hamburger and fries??? ISN'[T THAT WHAT YOU'RE IN BUSINESS TO SELL? Rude and slow and poorly managed...the fastest they moved was to get my refund so I wouldn't block the drive-thru for the next unhappy customer. My advice...skip this place. read more

This place has really gone down hill. The staff is very rude. My boyfriend did a curb side order of a spicy chicken sandwich, no pickles. Also, a four piece chicken nugget. What we got was a hand full of pickles on a regular chicken sandwich and a chicken nugget container full of big Mac sauce. Big Mac Sauce!!! They were busy and he ordered to be the line. We are thinking they don't like online orders and this was deliberate! Haha. I couldn't figure out how to post a picture. read more

McDonald's - This should have been nuggets! What? - Fast Food Near Me - Lakewood, Ohio

See all

Ordered Fish sandwich. Received two buns, tarter sauce but no fish. The second sandwich came with cold fish and the cheese was not even on the fillet. The cheeseburger was cold, hard bun and cheese not melted. Child took one bite and threw it away. The mistakes were so obvious that it seemed they were done on purpose. How do you forget to but the fish fillet in a sandwich? read more

Great quality food, very polite, got everything correct and was through the windowin 3 mins

They were respectful and accurate when involved in an interaction between themselves and the customer. There were cards on the table and floors and it was not the most cleanly place. But for the price you get what you payed for. The food was hot and they didn't get my order wrong. Will definitely go again. read more

ordered egg mcmuffin with no meat and instead they gave me meat and no cheese. usually a good experience besides when the service is a bit rude. read more

It was horrible they always mess up my order. The line of a slow and the people are rude worst location.

Slowest drive thru around. Plus you get screwed when pull in and can't leave because of the barricade. If you're ever in rush, don't pull in. It could be 5 or 25 minutes. read more

Usually, fast food joints get bad raps so I just had to write about my pleasant experience at this specific location today (Valentine's Day, 2/14/18). I went in around 12pm for lunch. The two ladies at the counter were friendly and my order was up quickly. As I sat to eat, I noticed that one of the ladies said "Have a good day" to just about every customer and she seemed genuine about it. The other lady was nice enough to walk orders out to customer's tables. From what I could tell, everyone behind the counter and on the line were positive, stepping in where needed and getting orders out in a timely fashion. I also noticed another lady outside of the restaurant wiping down all the windows. When she came in the restaurant and just before she was about to go to the back, she must have noticed a smudge on the glass window of the door she was about to enter. She took her time and wiped that down as well. It was clear to me that she was proud of her work. A few minutes later she returned from the back and as she was walking through the restaurant she stopped at a table and gave what I believe to be a small toy to a little girl. She then walked over to me and handed me one as well. It turns out, it was a small Valentine's Day craft kit. I didn't have a child with me, but she suggested I may know someone who would probably enjoy it. I continue to be very pleased with this location and the interior decor is bright and clean. Keep up the good work! read more

An employee told me that breakfast was done at 10:30 AM when I have two friends that specifically work at McDonald's and told me that it ends at 11:00. When I proceeded to the next window, the man told me a BREAKFAST order which was--obviously--not mine, confirming my reason to write this review. THEN I paid for two mocha frappes and got a caramel frappe with mocha toppings. Cheap as hell if you ask me, haha. read more

I am currently in the drive thru there were 2 people ahead of me I've been sitting in the drive thru for 12 minutes and they only just finished with the first car that was in front of me... read more

Aren't you supposed to rotate the nuggets out in a timely fashion? I received a 10 pc nugget where the nuggets were so old and dried out, they appeared to be fossilized and found in the Sahara Desert. Fries were limp and soggy and the burger was as salty as the Pacific Ocean *sorry for the need of geographical references, but I assure you I'm not far off! This location sucks...the only explanation is the crew from W 117th is spreading to this location as well. They should close this location and W 117th ASAP. McDonald Corp., pleases fix this! read more