This McDonald is one of the cleanest and organized fast foods I've seen in years. Also, staff this morning (3/20/26) was so pleasant .

I swear this used to be better. I went out of town for a trip, stopped by a McDonalds in another city and I was amazed how I'd forgotten how good it's supposed to be. This location makes food that's either terrible or mid. I love the onions, and they forgot them the last couple of times. Good look getting something for someone else and they want their burger different than yours, cause you are getting the same burger. The cheap cheeseburgers that I love are dry and tasteless. The fries usually taste like nothing but salt, so I stopped getting them. Chicken nuggets are raw and I actually threw up after eating them, so I've realized there's no reason to go here at all. If I'm gonna eat something terrible for me, it needs to be tasty, otherwise that's just self-hate. Stopped doing curbside cause the guy who brought out the food actually got mad at me and told me to do drive through. Don't really like to go in cause the last time I waited about an hour for a mcchicken. I don't even know, I feel bad hating a McDonald's this much, cause it's a McDonald's, but that should show you just how much this place suuuucks. read more

I just left McDonald's where I received TERRIBLE service from both Chris and Mya! I received cold fries with my order, I asked for fresh fries and Mya brung back colder fries within 30 seconds. I again stated these fries are cold, may I get fresh fries... Mya proceeded to tell me that "the fry machine is down, come back tomorrow and ask for a manager", I asked her who should I say I spoke with, she snapped and said WHAT very rudely, I again asked for her name and she stated Mya very rudely. I asked for the other coworker to come to the window which he did, he stated his name was Chris, who also got extremely rude and ended his conversation with "get out of my drive thru hoe". read more

This is the 3rd time I've ordered a medium iced coffee and payed for a medium and I'm just now realizing I've been getting a small cup of coffee instead of medium I only realized because my sister got a medium and I was like hold up why is mine not the same! This is why I had stayed away from McDonalds for years because they can't ever do something right without trying to rip someone off read more

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I understand being busy but 15 minutes for a mobile order is a bit ridiculous. I ordered two cheeseburgers plain and once I got to my car I realized they had put everything on them including mayonnaise. I ordered my daughter a frozen coke and when we got there they were out of lids and the coke was out of service. Not a huge deal except I told the girl frozen Dr Pepper instead of coke and she proceeded to fill it with blue raspberry. This is the second time in a row I have had issues at this McDonalds. read more

This McDonald's is absolutely garbage I use the McDonald's app and the guy at the front scanned my cod and for a free large fry but yet they still tried to charge me. I've gotta a breakfast burrito and they skip me and I had to go up there and tell them I haven't gotten my one breakfast burrito and they had to go to the back and tell them to make it. I've gotten a chess burger and found plastic inside of it read more

the guy in the window was rude, and let me describe him for you, he had glasses and he was tall. I don't know his name but hes always has an attitude. read more

I can confidently say this is the best McDonald's I've eaten at. All the members I saw there (20231116) were working efficiently and diligently to serve 10/10 fast food (I'm a gymbro, so don't think I have a bad taste in food or that I'm being bias to this kind of food). Unfortunately, I have not tried their ice cream, but judging from how well the place was put together (outside of the ketchup pump not working and the lid sizes not being labeled) I'm willing to bet their ice cream machine works. In other words, good ambience. read more

you have employees eating on the expo side. 3 ladies talking and one on their phone. zero sense of urgency. where is the manager! do better. Instead talking(same 3 ladies) move and do your job! read more

Ordered large breakfast order thru window. 22 Dollars value. While we were still in line. The Mocha Frappe was missing. He went in and brought out a small Mocha Frappe. My daughter told him it was a large Mocha Frappe. The employee asked to look at receipt. But yet identical order was still on the monitor screen inside McDonalds. So finally he went back in with the reciept. To bring out a large Mocha Frappe. Another visit to McDonalds. Went inside. I was at a dining table. McDonald employee came inside the dining area. After spraying bugs outside. He laid chemical tank on floor. And put the nozzle on the dining table. While talking to the customers there. I saw this from the dining table I was at. These employees appears to be clueless. From the visits. While I'm going there. read more

Very slow workers here there's not that many people here in Kaufman why does it take 30 mins for an order

They cannot get a order correct. They charge you for items then short you. Very rude and disrespectful. I would avoid this location.

I'm not one to crap on people but really can't even get fries into a carton? This is has to be a joke can't believe I paid for two large fries and get this. read more

McDonald's - Just ordered 2 large fries none spilled in bag and didn't eat any yet. Is this a joke? - Fast Food Near Me - Kaufman, Texas

If you like 3 cubes of ice in your drink and no ketchup unless you beg, this is a perfect venue for you.

Slowest store I've ever been in. Always 4 people standing and staring at sandwich bin, but no one taking orders. This place is a joke

Poorly managed. Badly presented hamburger from the International menu. Sloppiness in placing the ingredients together. Sprite Mix drinks nozzle was without syrup. Just straight seltzer water. Dish TV currently displaying "Receiver currently off". Alicia the manager seemed not to care. read more

Whoever the franchise owner at this location is should have this McDonald's stripped from them they cannot hire competent managers I've been going to this McDonald's for years only because I've been forced to the managers are horrible and therefore the staff is very incompetent only because of the managers. I've never been to any restaurant ever where they make as many mistakes as this place and only the person at the top can be blamed if you can avoid it don't ever go to this McDonald's. read more

The working conditions for these people is sad. Anyone wondering why their food is taking so long and why it's wrong- it's only the upper managers fault. Any customers that call a literal teenager a stupid b**** is part of societies problem and you will never know what it's like to work 12 hours against your will and have to do 8 peoples job by yourself. Go apply and see how it is dont be ignorant. Or better yet cook your own food you lazy sack of lard! read more

Sat in line for the drive through for 40 minutes. No more than 6 cars ahead of me. Also, None of the employees had on uniforms. Isn't that sort of thing a requirement? read more

I put in an order through the app, for curbside pickup. Our beverages were forgotten, the food was so carelessly thrown in the bag that most of it was actually inedible. The burger I ordered was not even wrapped up properly so it was actually outside of the paper that it came with. The worker came and practically threw the bag in our vehicle and walked off without saying a word. Extremely displeased, will not be back. These people want $15 an hour? Are you kidding me? This is by far the most inept, incompetent group of people I have ever seen at an establishment. And the reviews reflect that. Unreal. read more

I only take my kids there to play and sometimes it's only when weather is bad an I am desperate to get them out of the house. My food is never right. I always see the same girl who doesn't like her job and gets frustrated easily.. it's just not the place I would refer. I wish there was more places with indoor playgrounds around. read more

If you like old, soggy French fries made the day before, this is the place to eat! The employees here make it a lot easier to wish for robots to take over middle class jobs. I get working at McDonald's may not be the most thrilling job, but Jesus Christ the employees at this location are flat out garbage. read more

Ordered two double quarter pounders, got the single variant on both of them despite paying for the extra meat, then both of our burgers were pink in the middle. Excellent indication to never return to this McDonald's, not worth the money and even if it was, they won't give you your money's worth. Probably the worst fuckup I've had at a McDonald's yet read more

I would give it a 0 but one will have to do. Customize my order and they got it wrong. Went to tell them to fix it and got it wrong again. Went a second time showed them the receipt and still got it wrong again. If I hadn't been pressed on time I would have just got my money back and left the place. Make sure you check your orders people! One more thing the food was awful. read more

This is the worst fast food entity I have ever been to and that is saying something. This small town is growing some....so yay...y'all finally got a Wal Mart. Good for you. Well, let me tell you this. You can't run a McDonald's Drive thru to save your life. I don't eat fast food, period. But every once in awhile, my kiddo wants a happy meal. And it's always on the way to grandma's and has to be this crappy ass McDonalds. So, there are two lanes, right? The theory here is you take one order from one lane and alternate as to not back up either lane too long, right? WRONG!!! You people don't get it!!! And it doesn't matter what lane I pick, I always pick the lane you decide to back up. Every. Single. Time. I sit and watch you take order from cars after I've been sitting at the speaker for 4-5 minutes and 3 cars in the other lane have gone through. Does that make sense? Not so much. And heaven forbid, I say something! Then it's my fault. I'm not running the drive thru. I'm just a customer. But I was a manger of a fast food entity for three years, so I do know wtf I'm talking about. (And it's another reason I don't eat fast food!) So, after this last visit....it will be my final. Because it's apparent your staff is incompetent. I will say the one good thing that happened during this visit....the guy who served our drink through the window was nice enough to wipe off my large cup when your robot operated beverage dispensing machine spilled it everywhere and it was dripping all down the side. I did thank him for that. It's no wonder that McDonald's stock is plummeting. read more

There are always long line in the drive in and service is terrible. You could be waiting at the drive thru speaker and wait like ten minutes till they take your order. They can't multi task well at all. I ordered a bacon egg and cheese bagel and multiple times they are messy with it or they burn the bread. That is the main reason I don't eat there. And sometimes when I get the chicken nuggets they taste like the smell of cigarette smoke. Which is totally not fine. And they let there fries get bad over time. This used to be a good place to eat but over time it's gotten worse read more

I general McDonalds does a fair job but They often get my orders a little messed up and I eat at McDonalds weekly since my job requires me to work on the go read more

i get here and order a number 3 with ketchup and cheese only and they put everything on the burger all the time and some are always rude but not all of them there are some sweet people that work here just get the food right please read more

I am only giving this review a 1 star rating because I can't give less. I went tonight to get carry out at the Kaufman location. I ordered two filet of fish sandwiches. When we sat down to eat there was no cheese on either sandwich and it comes with it and the buns were so hard you could not eat it. It was 8 pm and I was not going back. We live 15 miles away. I decided to call them call 1 no one answered, call 2 they answered the phone answered hello not McDonald's then passed the phone around to each other say it was the wrong phone then hung up, call 3 this time answered properly I explained what was wrong with the sandwich and the girl got very rude. I will never return. Worse McDonald's ever. read more

I have an issue each time I visit this location. I usually grin and bear it, but not this time! The associate who took my order messed it up. When I got to the window I handed it back to the associate to ask for what I originally ordered. She just literally stood there refusing to take it back and fix it. When she took it she says "oh my God" with an attitude storming off. Don't go here unless you like to be abused! read more

This fast food restaurant needs another of work, their too slow and make the orders wrong.

Worst location I've ever seen. The drive thru has two lanes that go to one. They tend to work one of the two and leave you sitting. Then you have near road rage with the drivers in the other lanes. This wouldn't be an issue if they were even close to efficient at move the traffic thru. But they are slower than any place in town. You can easily sit in the drive thru for 10-15 minutes. Not to mention the food looks like a 2 year old made it (not to be unfair to 2 year olds by comparing them to McDonalds employees at this location). I will eat a 2 day old gas station sandwich before trying to go through this McDonalds. Management should care but they don't. I can't blame it on Kaufman residents that work there, because other restaurants in the same area have really great people working there. I can only assume those working at this location feel they have sold their souls. Get it together or sell to another franchisee. I've only been there maybe 2 times in the last 3 years. The most recent was 10/2/21. I sat there on the inside lane watching car after car go through the outside lane. When I finally said "hello?" to the speaker 3 times in a row someone finally said "Hi, is there something I can help you with". I explained the situation and he simply said "ok, so is there something I can help you with?" I told him not to worry about it, I would go elsewhere. Then nearly got hit just trying to exit the lane. Terrible design of a store, and historically crappy employee's. Don't do it, I'm telling you...don't do it. read more

this is the worst mcdonalds I have ever been to. I live in kaufman, and I refuse to to go there anymore. They need new management. Maybe they should go to the seagoville mcdonalds and see how they should run their location. Go else where read more

This is a place I go to often and the smell when I walked in was so horrible, it smelled like spoiled milk mixed in with a boys locker room after a game, the smell is terrible would not go here again and another thing is that the BATHROOMS smelled better then the place it's ridiculous. read more

I only went thru the drive-thru, rather than actually walking in. I also just got a Blueberry Pomegranate Smoothie for my drive back to Athens. I thought service was just fine, & I didn't have much of a wait. Also, it was nice & easy access to the parking lot & drive-thru from the road, & I enjoyed the smoothie. I'd stop there again when I'm visiting Kaufman, as long as they aren't too busy. read more

Great place to eat and do business. I like to come here a lot when I'm on a budget. Great customer service, awesome management.

I just moved to Kaufman and this the place where I would get my coffee every morning. Well let me tell you this place sucks!! The service is bad, they have ruined my mornings several times!! I started going to the Seagoville McDonald's. I don't understand what is so hard to put the right amount of sugar or cream that I tell them to put!!! GRRRRRRRR They even ask do you want any cream or sugar!!!!! DONT ASK IF YOU CANT FOLLOW DIRECTIONS!!!!!! Its easy as 1, 2, 3 but apparently they don't get it!!!! STAY AWAY FROM THIS PLACE NO BUENO! read more

i am always given fries and nuggets that have clearly been sitting out for too long, they are both cold and hard. upon asking for fresher fries i see the lady took my fries and RE FRIED THEM and brought me back my old now even harder fries. read more