Horrible customer service, uncooked food, forgot half my food had to go back and they had an attitude. never eat here. DISGUSTING...

Dirty floors and booths combined with slow and sloppy service. Worst McDonalds I've ever visited.

Absolutely terrible service. I waited 45 minutes in the drive thru, they didn't even have my order on the screen. When I got to the pick-up window, the employee acted like serving me was a hassle. Even when I told them what I ordered, they still got it wrong, then acted like it was, once again, a hassle to do the job they get paid to do. Could not recommend this place less. Go anywhere else. 15+ employees working at one time you would think something would get done. Seriously, go ANYWHERE else. I would give negative stars if I could. read more

First time visiting this location. I ordered through the app, which I highly recommend for better deals and an easier pickup experience. The food was mediocre -- nothing really stood out, but it was quick and convenient. read more

If i could give this place 0 stars and sue them, i would.... Im usually not the pickiest when it comes to food. But this is outrageous. First of all when i got there the doors were all greasy and dirty. Then the floor was more than slippery and full of food, probably the nastiest place ive been. Then all the kiosk closed which made customer service very slow. When we got to order i realized none of them had appropiete gear. None of them were wearing gloves or anti slip resistant shoes. The place was full of crumbs and the tables were dirty. NOT TO EVEN MENTION THE BATHROOMS. Every single table and seats wasnt cleaned. And to finish it off, there was a dead cockroach next to our table. They dont even have any cleaning staff. This is outrageous. read more

McDonald's - Burgers Near Me - Jefferson, Georgia

Horrible service. If you want 'fast' food, you should go elsewhere. I waited at the drive through for about ten minutes before I gave up. I drove across the street to Arby's and received excellent service! read more

Waited a long time for my order and my DoorDash order. Night shift was rude and didn't even ask why I was there. Once I got my food they slammed my food down. And the inside of the restaurant was VERY DIRTY. NEVER WANT TO BE HERE. might as well for that McDonalds to shut down. read more

They're open 24/7, but during the late hours these lazy employees turn off the Golden Arches and act like nobody is there. Zero stars if there was an option. read more

I've stopped here multiple times only to prevent starvation and I regret it every time. None of them employees care about their job or show any sense of urgency what so ever. Asking for your drink cup is like asking them to move a mountain. There was probably 30 people waiting on their food in the front. read more

This morning I went to eat breakfast to McDonald's, and I had a very bad experience with one of the workers. She is short and white and her face is like red and has a butterfly tattoo on one hand and more tattoos on the other. She was very rude and she treated us badly, she made me feel discriminated because I'm Hispanic. She yelled at me because I asked for ketchup, she also yelled at my sister when she asked for help. I would like to go and her not to be there. read more

I wish to put minus 5 star review. Extremely rude manager Kayley. She cant answer a basic question regarding my order. The Filet o Fish sandwich came out all unorganized and not fresh. Also I got charged for the order that I wasn't able to pick up. I advise to avoid this place. read more

Slow and rude customer service. I had a mobile order but it didn't show up on their screen. So I went in to resolve, I was told they were out of Dr Pepper...so I said okay let me replace it with a large coke. No problem right? Well she is like it won't go through. That's why mobile order is stupid because we have no control. So I was like okay let me try to change it. So I switched it to a large coke. It still won't go through...she tells me oh we are out of large cups that's why. So we cancel my mobile order and I order at the counter. She gets impatient and asked well you don't want your medium drink? They forgot my iced coffee. Takes 3 more orders and fulfills it. I asked again and she is like hold on someone is making it. Well no one made it. The person working the coffee station is like I'm not making it you make it. So the lady attempts to make an iced vanilla latte...I'm just going to let the picture tell the story because I did not drink that. None of the staff had a mask one. The lady working the cashier kept coughing too...it was just a mess. read more

McDonald's - Iced vanilla latte - Burgers Near Me - Jefferson, Georgia

So gross! Just went here and after a long wait our three cheeseburgers were hamburgers and they tore them up (both buns and meat). What the hell? The meat was pink on some and the chicken nuggets and fries were 127 years old. So disgusting. read more

McDonald's - Torn up hamburger that was supposed to be a cheeseburger. - Burgers Near Me - Jefferson, Georgia

Usually the food isn't as bad as it was tonight. My Big Mac bun was burnt. Fries were cold. Diet Coke was def not Diet Coke- tasted so bad I can't drink it. Had gotten it all to go so I didn't know until I got home. Not sure if they put Coke Zero in its spot or the Diet Coke went bad but it tastes horrible! So bummed. read more

I have been here several times and the service is hit or miss, as are the wait times, and temperature of your food. But when it's right, it's good. Today was one of those days where the line was hardly moving and then I had to pull into a curbside parking spot to wait for my one entree. I began eating my burger while driving, only to notice when I was almost done that it was VERY undercooked. I'm disgusted and concerned about food-born illness. I'll update my review if McDonalds responds to either my review here or the complaint I sent to their headquarters. I'm considering getting the health department involved... read more

McDonald's - Undercooked food - Burgers Near Me - Jefferson, Georgia

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Had lunch here today. They were very busy and I used the online order. I expected my cafe drink to be watered down from sitting on the counter but despite the understandable wait (maybe 7 minutes?) All my food was fresh. That's a lot more than I'd expect from ANY McDonald's so as far as I'm concerned this was a 5 star experience today. read more

This place location is not 24 hours like it says. Don't waste your time stopping there.

Dining room was locked but not only did they unlock it for me, they gave me a free meal. They took care of this on-duty paramedic and I think they're awesome for it. read more

Horrible. Close Early. Machine is always down. No cash. Employees always have an attitude even if you say "please" and "thank you". Don't deserve my business. I wish I can post this with no star. read more

Came to the McDonalds at 10pm it was late and the hours on the door said they closed at 11:30 and when we approached we were yelled at the employees, who may i add were smoking right outside of the entrance, that they were closed and they didn't have anything for us. read more

Most disgusting, dirty McDonald's ever. Tables sticky, windows and doors with handprints all over, no cleaning on the order machine. A covid cesspool for sure. Bathroom nasty too read more

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Saw employee hanging out the window of the drive thru taking a drag from a car in the line. Then when we got to the window, he was unable to take our money for our order. read more

WORST SERVICE EVER! They don't care about the customers. It's also disgusting inside!

If I could give this McDonald's zero stars I would. How is it that every time I go for breakfast they are out of orange juice? Or their ice cream machine is broke? Get it together read more

The food is usually burnt.. but whatever it's the closest McDonalds right? Nope, it's not even 11pm and they are refusing to take any orders tonight. They don't want your business and trust me you don't want their food. Drive to the next one or pick somewhere else. read more

Everyone one that works night shift should be fired. I come frequently and all the employees are usually outside smoking with a line waiting to order, but they wouldnt know that because everyone usually pulls off before they realize it. If by some chance they are working, it takes forever to get your wrong order. I now drive the extra 10 minutes to Braselton instead of even wasting my time expecting something that closely resembles customer service from this place. read more

Terrible service. Drive thru was not polite. The food seemed cold. The patty in the burger was very salty. Do not recommend eating here at all. read more

Stopped here on our way to Florida for a quick breakfast. It is by far the cleanest McDonalds I've ever been in. Service was quick and employees were very friendly. read more

I've never waited for 30 minutes in a McDonald's drive thru before. But I did tonight. Amazing.

Food was good, but the service was outstanding. Everyone friendly and helpful. The restaurant was very clean. Smiles from everyone and greeted as soon as you walk in the door. We were there Monday evening around 6 pm, 9-9-19 read more

This establishment states they are 24 hrs ! They leave the sign off and put the red cones to block off the vehicles from going through, and they're always rude !! There are plenty of wearhouse and other company's that have employees come in and work grave yard and some like mine, have to clock in at 5 am. " a cup of Joe " or " iced coffee " from Mc D's id just what we need to get out morning started. This morning. They happen to have one drive thru open. And when I ordered an iced coffee her rude response was " soda & and teas only" " then stated that " coffee won't be made till 6 am SERIOUSLY ?!?! Mc D's is known for the coffee and it's 4:30 am and you won't start brewing coffee till 6 am. GTF out of here. Wait till 6:30 when the teal morning staff is there. You'll get better service. Other than that As, avoid this " 24 hour drive thru" read more

Once again at McDonald's if I didn't have kids I would never come here. First of their menu is shity. Charging you for individual items. No more cheese burger meal. Staff is extra rude and they don't give you a receipt unless you ask. Also don't ask for napkins for ketchup they will act like your asking to much out of them. Can someone please come save this McDonald's. read more

It is fast food not crack cocaine. No one wants to wait in line more than 30 minutes for it I promise, but these people will definitely make you wait at least that long if not more. read more

This is the longest wait at a McDonald's EVER!!! It took twenty minutes for a cheeseburger and a McGriddle... and I was the only person in the drive through read more

This McDonald's is always so slow at taking/making your order you'll sit at the drive through for 10-15 mins waiting on them that means they should have more than enough time to get your meal correct, no lol... i ordered a 10 piece nugget and large fry, they gave me a 6 piece nugget and a large fry and the fry was less than half full like ?!? Wtf read more

If I could give a lower rating I would. Never would I ever come to this McDonald's again and I will tell everyone associated with me to never come here neither how you guys make someone wait over 15-20 and give cold food even in the morning it takes forever to just give a regular coffee no cream or sugar it takes over 30 mins for that. Whoever the owner is need to come get their restaurant in order because your staff sucks and if the staff sucks that says a lot about you to let it keep happening read more

Took forever to give me a caramel iced coffee FOREVER and their bathrooms are disgusting!!!!!!!

I hope the owners check the reviews and see what poor service their staff provides at the drive thru. Last night, the fries were put in the bag upside down and no napkins were provided. My burger had onions even though I requested no onions. The food was just as terrible as the service. Stale and tasteless. I live nearby and won't be going there again. Don't waste time exiting for a meal from this place. read more

The worker named Tom, I believe that was his name. He was the NICEST worker I have ever met at this location.

okay. i love mcdonalds. but as long as i've gone to this mcdonalds it is always TRASH. customer service is TERRIBLE!!!!!!! went through the drive thru after work tonight and ordered a double quarter pounder and i received a single, nearly raw patty with some ketchup and mustard. i've worked fast food before and it really is not that difficult. awful. read more