I gave this place only one star out of necessity. I usually look forward to having breakfast at McDonald's when I'm on the road for an extended period. However this one really let me down. When I asked the cashier for ketchup and jelly for my breakfast meal, she looked at me as though she didn't understand what I was saying. I presume that that was because there was none at the at the counter where she was standing, so she actually had to turn around and take a few steps back to a different area to get the jelly and ketchup. I thanked her and she still looked visibly annoyed. I was confused as I'm paying money for the food. There was nothing given to me free so I don't understand what the annoyance was. Then as I got into my food, I discovered that my hash brown was lukewarm at best. It had clearly been sitting. My breakfast sandwich it was warm, but you could tell that it was just thrown together. Everything was just kind of hanging over the sides of the English muffin. I thought that I was going to have a great caramel frappe as well. I was highly disappointed to find out that their ice machine didn't quite freeze the actual frappe. It was mushy and mostly melted, so I definitely won't be back. I recommend that others steer clear of this drive-through or establishment as a whole. I really wish I had read the Yelp reviews prior to stopping. read more

Always great service, They are fast and friendly and on occasion, I even end up with a large iced coffee Vs. the Med my meal came with. and they always make it right. keep up the amazing work, its appreciated read more

Waited over 15 minutes in drive thru, other people were getting their orders before me that ordered after me. Had a very simple order too.

This location is absolutely sucks. Sitting in the drive thru for 20 minutes just to place your order is outrageous. Do better.

it's definitely not my hair because I'm blonde so I don't know how this hair ended up in my french fries. read more

McDonald's - hair in my French Fries - Fast Food Near Me - Howell, Michigan

Despite being out of chocolate syrup and forgetting straws, I can't rate this place enough stars. I put in a DoorDash order for a burger and and it looks like pic one. So ya know, I decided to take advantage of the customizations and request only salt. I removed every other ingredient, then requested additional salt. If you've made it this far, congrats! Take a look at pic two.... That's my order. You see, my girl really wanted a chocolate shake so I called as soon as I submitted the order to special request it since it wasn't an option online. They were sadly out of chocolate syrup. But that's besides the point. Fast forward to about 15 minutes after I placed the order. I received a call from DoorDash and my driver asked me to please explain my burger. After coming to the consensus that I simply wanted "extra salt", I was a bit wary that my request would fall short. That brings us to photo number three. They included extra salt packets, but fulfilled my salty desire with a lovely package containing nothing except their meat seasoning (salt). I am thoroughly pleased with the work of the McDonald's crew this evening and will be back for more when the salty urge returns. Thank you for your participation. read more

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I ordered an extra hash brown with my points and I didn't even get my hash brown!!! Service was fine but still, my hash brown please!

Stopped by today via drive through and when approaching the pay window an older woman who was working was on her personal cell phone having a full on convo as I waited for her to see that I was waiting to pay. When she finally finished her call. She did not even look my way for a minute. I sitting there dumbfounded laughing to myself thinking am I being Punk'd? Anyhow, she finally comes to and I hand her my card. She proceeded to sneeze on my card and I honestly could not believe it. I look at her like WTF? She then says "Oh sorry about that" and closes the window. I'm complete disgust, I drive up to window 2 and let them quickly know what just happened - it does not appear they cared but maybe the health department will. If I could, ZERO stars. read more

Ordered through drive thru at 3:45 pm of a Friday. They were busy! Both order lanes 5 cars deep to order plus traffic paying and receiving orders. Fries were cold, cheeseburger was crunchy? The patty looked like it sat on a grill way too long and tasted like they over salted the patty. Chicken nugget sauce (2 ranch) received 0. Consistently disappointing! read more

By far the worst McDonals's I've ever been to. My order is always wrong, I've been served a raw quarter pounder, and what good is mobile ordering when it takes 30 minutes to bring it out to you?? If I could leave negative stars, I would. I'll be driving to the next town over from now on. read more

Have you ever called customer service and the person who answered didn't understand a word you were saying? You had to say and restate what you were looking for so many times in that conversation. That's what their drive through is like. The people sound like they don't care at all about helping you and then they get everything wrong. There is always something missing or at times even added in. I had to wait for 10 minutes just to get someone to take my order and that was as the other lane was having their orders taken. I've spoken to management before and they've put my name on some magical list that is supposed to get me a free meal, but then it would take 15 more minutes to get someone to fix that by hey couldn't even remove a small fry because the computer wouldn't let them. He called for manager 3-4 times before I told him I would just but the silly fry. I know you may be saying that I shouldn't expect anything else from a McDonald's, but that's a cop out. Worst time every time I go there. read more

Placed a Mobile order and sat in the drive through for 20 minutes while 6 other cars in the other lane got helped before me. I drove up to the window to let them know I was picking up a Mobile order since nobody was helping me. I was told my order wasnt taken because I'm in a truck, I then asked for an explanation as that doesn't make much sense. the young snotty girl laughed at me and told me "because you're in a truck like I just said" I proceeded to ask to speak to manager and was denied multiple times as she hid behind the window laughing and mocking me. after a few more minutes she opened the window and told me to leave and have a blessed day and I asked again to speak to a manager or get a refund as the order was paid for 30 mins prior. I was told the manager is busy and will not be helping me and I can leave. I told her I would leave after I speak to the manager and she proceeded to tell me how much an embarrassment I was to my child in the back seat and she can't believe I'm teaching my child to act crazy. all because i asked for a refund or a manager lol the manager heard me get loud with the worker after she spoke about my child and gave me the refund. rude young worker by the name of Jayden. unprofessional, rude, disrespectful and nasty. read more

I was just at this establishment and the rudest person ever just so happened to take my order. She was a older crusty chick, didn't even let me use my code I had for free French fries! How inconsiderate! Me and my wife we're just trying to get a cone, fries, and a 10 piece in peace. I hope she gets taken care of and I can feel welcome and happy to arrive there again. ~ "Valued" customer read more

I'm only giving one star because I can't give ZERO!! After my visit tonight, I will never come back to this location. The person who took our order was rude as hell, the guy who ran my card was weird and didn't say a single word. We waited for our good for a solid 20 minutes, there was no salt on the fries, my son asked for no mayo on his chicken sandwich and it looked like they put on extra. Also, no napkins in the bag. It shouldn't be this hard, people. read more

We were confused about why there were so many cokes sitting out when we pulled up, we quickly found out. The people inside had premade coles, making everyone they handed out warm and flat. It's one thing to be disappointed by an expensive place and get bummed out, but when the company KNOWN for their fries and cokes can't even get that right? Damn. A quick trip out for a nostalgic snack had us considering tossing a large coke back through the window at the slovenly workers. read more

This place sucks a** the employees couldn't get 1 order write forgot all fires I order 2 dobble cheese burgers with fries. The burgers where cold as stone and no fires. They got the burgers wrong by giving me just 2 plain ones read more

All I wanted was a McFlurry after work for the past week, every day it's "we don't have ice cream right now"

I was starved so I went to grab a quick breakfast sandwich. Waited in drive through for20 minutes. I order the mc pick 2 and the lady said they aren't doing that until the 26th but yet it's on the board and huge sign saying it!?!?!? I was like whatever ok. I get my food head back to work and they didn't put eggs in my McGriddle!!! Really!?!? You had one job!!! I call and the manager was a complete bitch so I asked for the GM to call me and she got pissy! F that place!!!! read more

Burgers and fries were cold. What's the point? At least they appear to be clean. What a joke though.

You have the worst customer service ever we will never come back The manger is super lazy lied about being busy only 2 cars behind and no one in store they messed up are order and tells us we need to drive back around. Or come inside. Just makes me sad people can be so lazy read more

I don't understand why the lobbies aren't open in Howell when they are in other locations! I will no longer come here or go to any fast food that has their lobby closed, some people like to sit down and go to the bathroom when they have their lunch read more

What a shit hole. I come here because so close to house and kids like to go in play area. Place is disgusting honestly. There are tons of flys in here today. I'll post pics. The pop station needs cleaning and the ketchup station needs attention all the time I'm here. They once refused to give me water with my kids happy meals?? Wtf? read more

Saw a guy get arrested in the drive thru. Added one extra star for that. Pretty cool place but not as cool as the tantalizing delicious taste of an ice cold milkshake I can get at 2 am in the drive thru. read more

Cold burger, cheese didn't even melt. I also got sick within 16 hours of eating there. read more

We brought our daughter here to play while we waited to meet up with my sister. The play area was disgusting. It looked like it hadn't been cleaned in a very long time. Won't be going back to this location again. read more

I order a large iced caramel mocha every single day. My little treat after work. I drove all the way home and back up here again for them to make the exact same coffee three times the wrong way. The little short female woman with no teeth is the manager. In a very snotty one at that. This is why McDonald's should be paid minimum wage. Somebody needs to talk to that manager, she is awful read more

Don't go there they sold me 2 rotten salads on Dec. 24, 2018 that were expired. The stickers clearly said service by the day before my purchase. They were brown. Service here has always been bad and orders are almost always messed up, but rotten salad is one screw up too many for me. I will never go here again. read more

If zero stars was an option that is what I would give this location. First time I have ever walked in a McDonalds and walked out without ordering something. I stood there waiting for someone to help me (I refuse to use a kiosk and do all the work and you charge me the same for doing your job). Another customer came in and was ticked because she was told to pull forward and waited over 6 minutes for her food. First ladies response when she asked for a refund "ummm", second workers response "I didn't have a chance to run it out". First worker looks at me, "did you want to order something? It will be a while, we are short handed". This location is incompetent and I will not be back. You are not making 5 star restaurant food, it is all frozen and just needs to be heated up. Not rocket science. If this is the intelligence level of our world, we are doomed. read more

I don't understand how this place doesn't expect credits all night cash only till around 6 am any day of the week. And if you do have cash they make any excuses to not take ur order. Either they don't have it or their machines are off. If you're open 24 hours then be open 24 hours. read more

If employees are going to make fun of customers in the drive thru then at least wait until the window closes. Very unprofessional people at this McDonald's. I would have said forget it, but I had already paid for my food. People ever heard that an unhappy customer will yell 10 people? Well on yelp we tell thousands. You people want your wages increased? Quit acting like fools and earn it. read more

Literally the worst McDs on the planet. Slow, wrong orders, and one time they had NO SODA!!! How is that possible?

Not just one but several trash cans were overflowing. Bathrooms floor was wet by the baby changing station. Nice employees. Tall play space and looked big enough for an adult to join their child but I didn't try so I'm not sure. read more

I thought that after this store changed hands, it would get better in terms of cleanliness, quality of food, and accuracy of orders. McDonalds began advertising that your 1/4 pounder would be cooked fresh. That lasted about a month at this store and now they are back to the same old dried up burger. It's a crapshoot on what kind of fries you will receive and if they will be hot. The store is not keeping up on their cleanliness at not only the lobby stations but also the bathrooms, at least the mens room. This store has an order accuracy by my count of between 60-70%. I have been given cold fries, no fries, sugar coke when diet was requested, cold burgers quite often, no napkin in the bag, etc. I have never ever ordered without having to repeat something and often having to correct it at the window. The pros are that I have recieved an accurate order many times but it is very disappointing to get home and find out that my order was wrong. So there you have it, I home that they can improve. It's not the kids, but rather a lack of management and training. read more

The stupid employees are mean! Always forget my order, and they prepare burgers terribly! And messy. Never come here! The building had a huge engulfed fire . So who knows if your food will catch on fire and singe your mouth! Never come here. read more

I ordered the mushroom swiss burger and when I took a bite the hard dried out mushrooms almost broke a tooth. I immediately spit it out and went back to complain to the manager. They made me another one. But I watched them the whole time. The workers were wearing gloves but the man making my sandwich touched his co-workers back. There was food on the floor through out the restuaraunt. There was no napkins available at the self service station either. I would not recommend visiting this location until the current management gets replaced and their standards are improved. read more

Very slow. They never make my order the way I ask and they people are not very helpful or friendly. The only thing they are good at is helping me not eat fast food. read more

Don't even consider pulling away from the window before checking inside your bag. These people constantly short your order. I am now of the opinion that they do this intentionally based on the number of times it happens. read more

Gross. Gross. Disgusting. Child play area is dirty, dusty and sticky. Garbage cans overflowing, trash and food left on tables, ripped chairs with stuffing coming out. Food was stale and tasted old. Unfriendly staff. Never going to that location again. read more

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Horrible service complete shit hole workers were not getting my order right ordered a shake and it was only half full what kind of shit is that?!?! read more

if you guys go through stephanies history of reviews, she just like to compain about eveerything. i haven't had any trouble with this mcdonalds, and I wouldn't listen to her moaning. i haven't had problems with this place, but guess what, this woman had. SHOCKER i know. they've never screwed my order up, though I have gotten cold food once or twice. read more