This place was very clean. The staff was very helpful. The food was hot. They did mix up our order, but it was an easy mistake. They ran out of pumpkin pie containers and used the apple pie. Do we got the wrong pie. Not a big deal and was immediately corrected. They ran out of ketchup in the dispense container and immediately got us a handful of packets. What I really liked about this place was the fact that they have a bunch of elderly and disabled people hired. This makes me happy because people in these societal standards have enough on their plate besides having to try and find money to live with their extra expenses. Not only were the employees super friendly, but so were the customers! My toddler got stuck in the play area because he was afraid. Two little girls calmly helped him down and then gave him a high five for doing it! Thanks for making our long haul a little better McDonalds! read more

The food is usually always cold and they don't put sauces in there in the afternoon. The drive through people don't greet or communicate about the food to you read more

McDonald's - Cold food - Fast Food Near Me - Hereford, Texas

It's sad when it's hard for a McDonald's is no longer keeping up with standards. I decided to give this McDonald's another chance and they didn't even make it up to the bar. When you order a simple egg McMuffin and get Green Eggs is it really the staff or manager to blame. It's now the District Manager fault for hiring the wrong people and lack of training on their part. I would recommend checking your food before leaving the location. You can only hide so much with a slice of cheese. read more

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Went to McDonald's at 10pm the cashier in the drive through horrible attitude, messed up my order, waited 20 minutes for a mocha frappe and didn't even get it. I had to get a refund, they should fire him on the spot. Worst service I have ever received in my life. read more

Every time make you pull to the side and then mess up the order. If I had wanted to go in I would have. Very frustrating

This is the worst McDonald's in the state of Texas. It took an hour to get our food from when we got in line. From the time we ordered our food it took 30 minutes to get our cold food. They had about four people working and not one of them had urgency to get our food out. I will never stop this McDonald's in Hereford ever again. Horrible. read more

I wanna think this location for wearing masks and gloves and offering credit card swiping through the window. I'm a cancer patient on chemotherapy and it is extremely hard for me to be out when so many are not respectful of their community and practicing PPE and safe distancing. This franchise location should be commended. read more

If you can't find anything in the dumpster, eat here. Go to jjs or mall grill or mr burger.

It's a McDonalds so expectations remain the same. However, the owners have been around a while and are very polite and aim for a good experience. Food is what you'd expect from a McDonalds franchise. Location is convenient and hours are long enough to be helpful when in need of something quick. McDonalds all day breakfast menu certainly helps drive up the variety and includes a nice play place for the kids. In fact, McDonalds is the only fast food joint in Hereford with a play place that rivals the parks! Service is average and during busy times lines get very long, but a decent McDonalds for that quick need! read more

They are the world's most forgetful local restaurant, 9 out of 10 times they will screw up your order

So I visited this McDonald's probably 30 minutes ago. I got a Sausage Mcgriddle add cheese. And when I opened the sandwich, there was no sausage. Kind of disappointing considering we paid full price for it. We were already heading home to Nebraska when I noticed. It's kind of funny to be honest, but disappointing for sure. read more

Horrible!!!!! Wouldn't take my order! They took three other cars on the other drive their lane. I had to pull up to the window to get my order in. Then I specifically asked for Buffalo sauce did they give me at least one? NO they gave me about 30 barbecues. Oh and the cherry on top.....they forgot both of my kids fries!!!!! This is not a one time mistake either. Every time I come to this McDonald's they forget something or you have to wait so long because they are so slow. Management needs to be looked at. I go to other McDonald's and you can just tell when there is good management. read more

This McDonald's has the worst service of any I have ever visited. I don't know why I ever go back. I have never waited less than 30 minutes for my food. They blame COVID but even pre-COVID the service was bad. When you finally do receive your food, it is not fresh and the order is wrong. Corporate please come in and overhaul this restaurant! Even still I'm taking my business elsewhere and other patrons should to. Wendy's opened next door and has much faster service. read more

Great morning crew! They are fast, they are accurate, they are very friendly. The evening crew is a bit more of a chance. Make sure to check your order before you leave! The restaurant is not as clean as it could be, that goes for the bathrooms too. A typical McDonalds experience- don't have too high expectations, but you'll be happy with the morning service. read more

TERRIBLE SERVICE!!!!!! Y'all really need to hire people who give a damn about others. Idk what they're doing in there, but waiting in line for 20+ minutes at a fast food restaurant is absolutely ridiculous! read more

Wow got a Big Mac they didn't put the middle bun I don't know why I asked for large fries they filled it about half way my sons cheese burger was missing the cheese lmao look at the bright side if your career doesn't launch at McDonald's they could always go work at the many feedlots Hereford has to offer they always need people to brake the ice on the water trough read more

They have horrible service here, they can not properly take an order or even fix it. Huge language barrier if you do not speak English. This was why they could not take the order or even fix it. Poorly staffed. read more

we waited 1 hour for no answer till after 5 minutes of waiting and when they did answer we were answered in a very rude tone. I normally have no problem here but today they were very rude. read more

The renovations look great. But wow. The demand of customers cannot be handled by the staff. Extremely bad customer service. My sister dropped one of the food items and we asked if they could please replace it and the manager on duty rolled her eyes at us. I'm shocked by how rude they are. read more

This McDs is new and clean and the ladies serving were happy and friendly - it could have been a 5 star experience except they didn't have sliced apples which they didn't tell me about until after I paid for them. They do have a self ordering kiosk which I enjoyed. read more

bruh peep this like seriously peep this one no more fortnite!! no more cards no more nineteen dollar cards!!! no more trolllllls!!!! you been blocked! read more

I drove up this morning and ordered 2 cheeseburgers, 4 cheeseburgers with extra onions and 2 large fries. When I get to the window and pay I noticed on the receipt she had my order wrong. She had 2 cheeseburgers onion only, 4 cheeseburger and 2 large fries. I requested to speak to the manager. Someone who couldn't hardly speak english came to the window. Being that I am bilingual I spoke to her in Spanish hoping she could better comprehend. She tells me that she's going to fix my order, which she did not. She brings the same wrong order. I notice this after I got home. I called again and spoke to someone who again alleged she was the manager, Margie Aguilar, however her skills did NOT exemplify in any way managerial skills. Her excuse, was "well we have so many people". I advise they need to active listen as people pay for this food and alot of us have special needs and allergies to food, thus they need to except diligence. I asked to speak to the manager Jason Martinez and he has not responded, neith has Susan the owner. 951.400.8405. Emma Duffield read more

This is one of the consistently clean and efficient McDonalds that I visit. Kudos to the staff and management!