Definitely not the best Mcdonald's I've ever visited. Aside from having a clean and modern interior, their drive thru and customer service are severely lacking. Many times your order will be wrong, and the line moves at a snail pace. Tonight I was particularly frustrated because they informed me that they were cash only (which wasn't an issue), and then when I pulled around to the first window they made me wait for ten minutes. Finally a lady came and rudely informed me that I was holding up the line and that I should know that when they're "on manual, the first window isn't used and payment is at the second window." Despite her thick attitude with me, I explained that it was no issue to go to the second window, but nobody ever told me they were on manual or that I needed to skip the first window. I understand that sometimes things don't run smoothly on their end but they need to keep a face of professionalism to customers. Choose somewhere else to spend your money. I hear Perkins is open late and has better pie. read more

The service was quick, along with the drive through. The ambiance was fine too, nothin to rlly note. They had our order correct, but they forgot our burgers and refused to refund us saying we 'ate them just to ask for a refund'. I blame it fully on the manager and the business itself, not the regular employees. read more

This place could not get my order right if I only ordered ice water they would find some was to screw up the order

Dogshit. Doesn't matter when I go, they never put the sauces in the bag even when saying they do. Even if they do put sauces in the bag it's never the right sauce. Ranch and BBQ sauce don't look or sound the same. Please. PLEASE lock in and give me the right sauce I beg you. read more

ordered at kiosk and the worker called my number and sort of tossed the bag towards me with no courtesies at all. very rude. plus the food was not fresh . read more

Gross fries that all had green parts I'm not even kidding when I tell you all of them had green parts read more

McDonald's - Don't mind the background but the fries all had green parts and it's just gross - Fast Food Near Me - Grand Island, Nebraska

Writing this before I get my food it's 6:44 they have like 5 cars pulled to the side and the drive thru is packed hope all my food is right yep it wasn't didn't get chicken nuggets read more

Went there at 7:30am on a Monday and it was closed? There sign on the door says their open at 7am so why are they closed? There were employees in there but made up signs saying they were closed? I drove out of my way and they were closed. Google says they were open too. Maybe they felt they can open when ever they the employees wanted too. Yes that's probably the reason. Major fail. Being a business owner i would look into why this happened. As for me i will be letting other fellow business owners and friends of my experience and also sharing my experience on social media. read more

We are very disappointed with this location. We go in and order on the screens to save time for the workers. But then we cant pay on it so we wait in line for a while to pay. Meanwhile, a young girl is going back and forth between the kitchen and a group of her friends. She has long hair and it wearing normal clothing. Who knows if she has washed her hands. Let alone have her hair up. Just completely unsanitary. Date 08-2-21 at 7:15 pm read more

McDonald's - Girl going back to the kitchen while out with a group of friends - Fast Food Near Me - Grand Island, Nebraska

We have been to this piece of shit establishment many times now where they have claimed to be cleaning their ice cream machine. By the looks of the inside of the store, we must be the unluckily people in the universe to happen hit the one day they actually clean this pig stei. They use this same excuse over and over again just to push off business at prime business hours for their their lack of employees and owners that give a shit about service. This doesn't surprise me for this establishment, because it's been shit for ever. The 2nd St location is even worse. McDonald's should be ashamed for even having these 2 places doing business under their corporate name read more

I went McDonalds on 2nd street and I got breakfast some burritos and when I took a bite it had a hair was suck inside the burritos, they should be a wearing hair nets read more

Just went in there and 1 they gave me ä orange juice and I ordered a pineapple mango smoothie and manger tells me nope its a smoothie. Reminder the thing is complete liquid and last time i knew smoothie's aren't complete liquid. 2 the smoothie they did give me wasn't even filled all the way up. Miss about s quarter of it. 3rd my food was not fresh and very cold. read more

I ordered online and parked in the mobile order stall. I waited 17 min before calling and asking them about my order. They said they were wanting to make sure my order was fresh so would be a few more minutes. They brought out cold food 2 minutes later! And to top it off my burger was burned! Horrible service! read more

McDonald's - a hand holding a hamburger - Fast Food Near Me - Grand Island, Nebraska

Um i don't care if y'all doing you're best you can't somebody sitting a damn drive thru for 30 minutes while letting everyone else order I thought that was very rude of them to have me wait almost 30 minutes while everyone else was passed McDonald's really need step up read more

A male employee yelled at another employee, "Stephanie", for not giving out cups, & then he forgot to give us part of our order. And we never got our the entire order we paid for. read more

What explains this McDonalds? Meth. It's like a Faces of Meth as come to life. Not in a "Ha ha isn't Breaking Bad awesome" sort of way. Sketchy customer crowd, really awful service, probably shouldn't have eaten my food but we were starving after a full day of road trip. Left quickly after getting skeeved out when some dude would not stop looking at my family. Do not recommend. Full stop. read more

Me and my family went today for a quick lunch and when we got there we ordered and I order a Big Mac xtra cheese, no onion, and no Mac sauce but when we left everything was fine expect the Big Mac it had Xtra cheese but also Xtra Mac sauce and xtra Onion. read more

I had to call them from the lobby so they could come take my order, I ordered two large drinks and a medium fry and I was still Waiting for about another 20 minutes read more

Every aspect of the order wrong. Lazy cook. Bad food. Not hard to see. Scraping things off burning the patties. I guess reading wasn't in the job description. read more

I'm really disappointed all I wanted was a Oreo frappe and they couldn't make it because they were out of the mix. This happens every time. If you want a frappe wouldn't recommend this location read more

horrible, we sat in line for over an hour and didn't evem get to order... there was 5 cars in line.

ordered a numbered 6 which is chicken nuggets AND french fries but then they didn't give us french fries so we asked for them and they refused to give them to us. Then... we had to PAY for the french fries AFTER showing them the receipt for our MEAL!!! read more

Nasty. Did not have a salad. They said they were out of lettuce. Huge crowd and strange vibe here, not like any other McDonald's ever. This was a quick stop that turned into a huge search for any fast food in this town that was decent. read more

Attention lazy cook: no onions is not the same as scrape all the onions off. Can't imagine how you would do that and leave the melted cheese on top without using your fingers. Nasty. read more

How do you have signs advertising that the lobby and drive thru are open 24 hrs, yet when I want to get something the lobby is closed. And the drive thru is blocked by a semi, that I assume is their delivery. Maybe you should either hire enough people to staff location, or change your hours of business. False advertising and all. Why would I ever think you could get my order right? You can't even follow your own hours of operation. read more

Usually happy with this place, but when you have to wait 35 minutes and they STILL screw up your order (after specifically telling 3 people exactly what you want- burger plain, just bun, meat and cheese) then you call and nothing gets done and same managerthat said she'd personally make sure it was right this time (last visit was a wait too and no cheese)..wrong!! Will go across the street to Burger King i guess! read more

Horrible service, long wait time. !! Not coming back again making me wait 20 min for juice. I had to leave cause the wait was so long. Didn't even get my juice read more

Not even worth the 1 star but that's the lowest you can give. Dirty, smelled bad, sink in men's bathroom was barely a trickle of water. Waited 10 minutes and we were still 15th in line to get served - according to our ticket #. Ended up asking for and getting our money back. Better options are out there than this McDonalds. read more

DISGUSTING!!! I have been burned by this McDonald's multiple times but I gave them the benefit of the doubt and went back the first time the wait was so long I had to leave even though I had paid and then they refused to give me my money back and now I got a not so crispy buttermilk sandwich that should've been wrote off but they obviously serve food that is past the time limit..10/10 believe McDonald's needs to be shut down or cleaned out and started new with better management and employees read more

I had the Artisan Grilled Chicken sandwich and I knew that something was wrong when I opened the box. It gave off a horrid smell that was accompanied by a similar taste. I would not recommend this sandwich. read more

Ordered the buttermilk chicken tenders...they were a dark redish brown color.not tasting good like a couple weeks ago and definitely not fresh! Hungry so we ate 3 of the six....a little disappointed. read more