Location: McDonald's Downtown Date: May 18, 2026 Service: Mobile Order Curbside Pickup This week my family and I visited curbside pickup cuz we ordered through the app at McDonald's downtown. We ordered enough where I could tell once the person arrived at some stuff were missing. I checked the bag in front of them and yes an item was missing I was missing my 20 piece chicken mcnuggets. The staff member immediately apologized and went back inside and stated that he didn't pack the order but he would resolve it which he did came back 5 minutes later with the proper chicken nuggets and I was out in 20 minutes at the curbside. That's why you always check your food you got to check your food especially if you're not live by there and you don't plan on coming back check your food cuz stuff sometimes be missing. read more

Stopped by to get a DRINK! Just a drink and McDonald's has NO ICE! That's the craziest thing, never in my life I've heard of McDonald's being out of ice! Lmaoooo read more

Long. Wait. Made. Me. Miss. Bus. 1. And. Then. My. Connection to. Bus 35. Made. Me. Go. 60Mins. Past. My. Curfew.

Ordered a meal to-go on a weekday afternoon, and overall it was good. Sweet Tea and Coke were refreshing, The Big Mac was loaded up with extra lettuce, and the bun was fresh. The fries, as requested did not have salt, however they did not taste super fresh. The sweet and sour is always a great choice for dipping fries and burgers, and they were in this case. Everything ordered was received correctly, and I will return again. read more

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Food is decent. The problem is the homeless harass and the orders are rarely correct. Today i was shorted 2 burgers in the drive through. Called the number and it rings. Nobody answers. With the inflated cost of food they need to stop shorting items. I cant count the times my order had food missing. Sad. How hard is it to count? read more

Food great still but the customer service genuinely sucked the only good person there was the Asian guy, besides that the girl with the red hair does not know what she is doing. I genuinely hope the manager sees this read more

It was out of town visiting this place after lunch hours and I was hungry. So I decided to grab some quick lunch and went for the 20 pieces chicken nuggets. The worst I ever tasted. Nuggets were just warm as if they were kept in the warmer. I ate a few pieces and they were so dried. I would have let them know if I was in town. But since I was in a stranger place, I don't want to deal with it. Just dumped my food and left. read more

30 minutes wait for my drink order that came with my meal . Not enough employees to help with register and drop off food area

Everything about this McDs is awful! Food is bad, always bad, rude employees, and it's dirty.

The food was good; however, this rating is primarily based on the customer service. A staff member checked on us to see if we needed anything and later offered us ice cream or an appetizer after our meal. The level of attentiveness was a pleasant surprise and made for a great overall experience. read more

Worse McDonald's ever. Fries tasted old, went back around so they could give me "fresh" fries and they still weren't fresh. Should've came out piping hot but it wasn't, either they scooped a new one from the previous batch or tried to refry the ones I gave them real quick. Nuggets weren't fresh either, tasted like it had been sitting out. Also I asked for ranch, sweet and sour and bbq and they only gave me bbq. read more

McDonalds - 20 pc. Chicken McNuggets & 2 Medium Fries, this is only half, I gave the other half to my mom - Fast Food Near Me - Fresno, California

Getting dinner for tonight. 5/19/23. Drive-thru. Mixed pretty quickly. Two soft serve vanilla cones in a holder to go ordered. The line was long and moved fast. The worker was nice. Order received shortly later! Dinner time! Got dinner set up! Soft serve vanilla cones were really good and enjoyed by mother and I! Good service and delicious soft serve vanilla cones! Recommended! read more

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McDonald's is well McDonald's. This location is in downtown so there are usually a few transients hanging around. I honestly only come to this McDonald's because it is right by my work. I only have a 30 minute lunch so I always use my app and I never order much. Every single time I come here which is a few times a month, I always go through the drive through. There were many times that I was parked and they forgot about me. One time, they asked me to park for one McChicken and one fry. They forgot about me, took up all my lunch and I had to go back around the drive through and ask for my food. Another time, my car was out of commission so my husband and I were sharing cars. I picked him up for his lunch. We went through the drive through. They parked us for 15 minutes only for a person to come out and tell us that they lost our ticket and didn't know where our food was and that they didn't know anything about it until barely clocking in for the next shift. Today, I went through the drive through and ordered one big Mac and one fry. They wanted me to park. I told them no because I had bad experiences being parked by them. The guy at the window let it go. The young girl in the dark blue was adamant that I go park. If you have to park me because you can't make speed of service on one big Mac and one fry, you're not fast enough. In addition, I told you I had bad experiences from you parking me over and over, but you still want me to park. It is like asking me to trust you when you've dropped me during a trust fall a few times. Why should I park for one big Mac and one fry? Not only that, every time they ask me to park and I refuse, they give me old fries. In addition, if I wanted to pick up curbside, I would order curbside and pick it up. I drive through so I can drive through. In addition, I hate how narrow this parking lot is. When I've been parked, it takes forever to get out, the lot is narrow, cars are coming in from Abby. There's always transients, employees and customers behind you. PLEASE STOP PARKING YOUR DRIVE THROUGH CUSTOMERS, ESPECIALLY THE ONES WHO ORDER TWO ITEMS! read more

Zero stars. This is my 3rd time here in the last 30 days. The first time, it took over 20 mins to get my mobile order brought to me when I ordered for curbside pickup and they forgot some of my items and I had to go in and get it. The second time was exceptional as everything came on time and was complete. This time, I ordered lunch for my kids. A hamburger happymeal and a mcdouble. Absolutely disgusting and appalling. These burger patties were filled with salt and black pepper. Beyond edible. I have no idea how the person(s) cooking/assembling the burgers still have a job. No salt or additional ingredients ought to be added onto anything unless specifically requested by the customer. In this case, it definitely was not requested as the food was for my 4 year old and 3 year old. The mcdouble was tossed. This is what remains of the hamburger. Way too salty and spicy. My child was in tears screaming to me that they could not eat this garbage. I tasted it and it was horrible. It tasted like I placed a table spoon full of salt and black pepper in my mouth when I had only placed a tiny bit of it oh my tongue. Shame on you whoever poisoned my children!!! (You didn't try to, you DID) read more

McDonalds - Hamburger - Happy Meal - Fast Food Near Me - Fresno, California

If I could give zero stars I would. I ordered curbside and we had to wait and hour and a half before we finally got our food. And when we finally got our food it was cold and gross. The fries literally tasted like they were 2 days old. read more

This rating is not wrong. Service is bad. They let the homeless hang out so it's also dangerous.

Horrible service Dirty And unfortunately not the brightest employees Be ready to wait 20 minutes for fries read more

Gets orders wrong all the time. VERY unprofessional. Learn to listen and count and go back to night school to not make people suffer.

This McDonald's was recently remodeled so that's nice. I try to stay away from fast food but I've been a sucker for their fish filets since I was a kid so when they started their recent promo, I've been in several times {sigh} Those fish sandwiches are timeless haha. I'm forcing myself to stop though, because *every* time we come, the food isn't reaady so we have to pull into a stall to wait. While I am always patient when it comes to food prep, this is fast food - just seems weird to be parked for so long for fast food items. The workers are nice, friendly and usually unflappable when they take your order and then have to tell you to pull over for to wait for your food, which does help with my annoyance lol This location is downtown so you will encounter homeless people and just plain characters. This never bothers me; they're just people. The last time we were waiting for our order, a man in a van parked in the in the McD's lot and began telling the homeless gathered around the lot that he had free hot soup. I wwas skeptical but he really did have cups of hot soup for them. There are still good people, friends. read more

-Hashbrowns fried in old oil - orange juice had a whole in the bottom The service at first window was fine but second window had a whole attitude for no reason read more

Went there they spoke on the headset asked if we were using app we said no he asked how can I help u we gave him our order just for him to go silent for a few minutes we had to say hello are you there he asked are you ready so that was unprofessional then when I asked for 6 nuggets I only get one sweet and sour sauce the heck am I suppose to do with one pouch lol wow never again read more

I've only ordered here twice but both times the buns were burnt on the inside. Otherwise no complaints. Not sure I want to eat a third burnt burger though. read more

Food is amazing, always hot and fresh. The service was 10/10. I'm glad they hired new employees Thats respectful. Music in the lobby is nice. read more

Probably the worst McDonald's I've been to in all of California ......................not even a 1 star rating does this justice if you have an hour to kill for a 4 piece nugget by all means head this way read more

If I could give 0 stars I definitely would. The service was rude and had attitude. They forgot our sauces and my caramel frappe when i went in to talk to them about it they made it but when they finished the lady handing it to me was blocking the bottom of the cup. The reason is because the drink wasn't even properly blended and when i took a sip it was all ice. read more

Received cold fries. Don't forget to ask for napkins and ketchup. They won't give it to you unless you ask.. read more

McDonalds - Cold A**fries - Fast Food Near Me - Fresno, California

Went to this mc Donald's today to find a piece of paper inside my cheeseburger like how does that happen. I had also ordered a drink the worker took 15 minutes to hand me my cup. read more

Bad service. Was helping the drive through people but not the people inside ? wtf. The food is bad. Nasty. Ambiance sucks. Was letting people change in the bathroom? How gross. Don't come here. Took them 10 mins js to give me super simple items. don't come here. Manager had the audacity to charge me .25$ cents for extra raisins and apples for my oatmeal but the other times I've came here they wouldn't charge me. Your not gonna die for tRyna charge me .25 cents. read more

Stopped to get breakfast and the girl at the counter finished the order in front of me, looked at me and walked away. No line behind me. No line in drive thru. Stood there for a few and she never came back even tho she seen me standing there. I left and went to Wendy's who got me in and out quick!! read more

they literally take so long i ordered on the app 20 minutes before u cake and then they still took forever! High demand requires high staffing ! read more

I went to pick up a small order for someone else. The drive thru was extremely slow. It took over 30 minutes to get a happy meal. Horrible experience with the service and food. I witnessed a manager verbally abuse an employee. It should never happen let alone in front of everyone. Time management, customer service, and overall experience needs to improve. Do not visit this location. read more

Mcdonalds food is great compared to many other places. Its cleaner and service faster. But thats not what annoys me. Their app is the worst. I cannot delete an order. So my solution is just to delete mcdonalds. Its a headache just waiting to happen trust me. Cuz store personel have no training in app issues. They gonna give you a corporate number. Its absurd! Im telling you these free points are nothing more than a headache. my one item I wont pick up. Cuz I cannot add more items nor can I adjust it. I called and they dont know what to tell me. Also your points u cannot use them at one time. I wanted two chicken sanwiches each was 1500 points but they said only 1. Or u can choose a fillet fish for 4500. Just annoying that you cant use them how u want to use them. read more

Refused service at drive thru because they thought I was ordering food for a homeless person

On Wednesday the 7th at 07:43am I had went to McDonalds to stop for breakfast. My first time being here I didn't know much. So I proceed to order TWO McGriddles for 6$ my understanding wasn't that they weren't the McGriddles they were the sausages McMuffin but I didn't know till the cashier told me at the window when I asked the cashier why was it more than 6$ she proceeded to laugh in a annoyed way and tell me in a rude tone that there not the McGriddles so I tell her okay just leave one of the McGriddles and add two sausage McMuffin and so she rolls her eyes turns her head and says on the mic " yeah there just complaining about the price" complaining would be annoyance about something I simply asked a question. So I tell her we're not complaining and your having an attitude about me asking a question than the girl shouldn't be working if she can't control a decent customer service. My mom works at McDonalds never have the expressed a rude attitude to the customer my understanding is that she just needs to be re-trained and asked not to drop any change on purpose at the window. I am honestly so disappointed and sorry for any disturbance I may caused her by asking one simple question. read more

Always loved going here. Improved employees and management. Community is surrounded by homeless as well.

This place is a joke. I've never seen worse customer service , and workers who blatantly ignore you. Clean shop

This place is becoming more and more of a joke. I know it's just McDonald's but can we at least get the orders correct and semi fresh. I ordered 2 cheeseburgers with extra pickles and fries. The fries were brown and the burgers looked disgusting and one burger had 1 pickle and the other no pickles. That was my dinner before work so now thank you McDonald's for the terrible meal and now I'll have to eat from the snack shack at work. I would give you 0 stars if I could but no more money from me Ronald McDonald! read more

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Food was very good and service fast. I took a jalapeño quarter pound meal it was amazong

This is the worst McDonald's in town. I ordered over 70$ worth of food and they gave me 1 ketchup and 1 Buffalo sauce . I asked the lady to give me more Ketchup bc it was gonna be enough and she gave more 2 more packs tf read more

This is the worst one ever!!!! They never make your food fresh EVER!!! Don't go around 12am EVER! Your food will be cold like it's been just sitting there..The Heath department should seriously shut them down seriously. I would not give them any stars, but you have to leave one just to leave a review. read more