the bun on my burger was fire, great salt and pepper, employee named lucy gave great customer service.

Food hot and fresh fixed a mistake and was super nice and fast about it ps drinks are emaculent

My girlfriend and her parents ordered a total of 2 Mcchickens, 1 medium fry and 2 dark coffees with cream. 20 minutes later after asking about it multiple times we finally got our food. And 1 of the coffee's had 2 creams and the other had 0. Also there were like 2 workers near the front doing nothing. read more

The employees at this location are unable to fulfill any orders correctly. I Ordered a number nine meal and I did not receive fries. Of course, I did not realize this until I pulled away from the drive-through and got to my destination. The employees incompetence is stealing money from customers. Avoid this location at all cost. read more

I had just finished a hike outside of Franklin and was looking for a place to get a nice cool drink on my ride home. I ended up passing this Franklin McDonald's and thought I would check it out. The guy taking everyone's order was very polite and even responded by saying 'you're welcome'. I could tell that he was kind and was aiming to meet the customers' needs. I even heard him be truly polite to the car behind me. I love that this McDonald's is offering a free thank you meal to first responders. I think this is a wonderful idea! I had not noticed this on the McDonald's near my house, but I am hoping other restaurants follow suite!! Also love that all drinks are a dollar for any size! Thank you! The line looked long, yet it moved very fast! read more

McDonald's - Free thank you meal for first responders! I love this idea!! - Fast Food Near Me - Franklin, Ohio

Went to get breakfast and ordered from the kiosk...the kiosk didn't have paper in them.. several people let the employees know, and they just blew it off as for my order I stood at the counter for 20 mins and didn't even get acknowledged so left upset and dissatisfied read more

This is literally the worst McDonald's you will ever goto. I just waited 26 minutes for a McGriddle. If they ask you to pull forward, REFUSE! Over 20 cars got their food but I had to wait because I pulled forward. I ordered a meal and didn't get my juice. REFUSE TO PULL FORWARD! REFUSE! read more

This location has always been pathetic. Even with the new building it still sucks. The idiots have the dual drive thru lines yet regularly take 2orders from line before they change to the other. The store at exit 32 is much better. Don't stop at the exit 36 store read more

If you are looking for terrible rude service, this is the place for you! I have NEVER been treated so poorly at a fast food restaurant! I will NEVER go back to this location again!!! I don't normally review unless exceptional bad or good experience, but this place took #1 RUDEST SERVICE! read more

I'm not sure what's going on here the place was dead. I come in for a double cheese burger and a drink. Sadly the best part was the drink. When I received my food and I got on the road where I could eat in a safe manor I noticed I did not received a sandwich, however I got Gandhi's flip-flops and a yoga mat. I put the flip flops on my dash to encourage the yoga mats to melt however they did not. I am happy that the flip flops will now be use in my office to hold the door open. Don't go here this must have been left overs from the night before. Buyer be ware. read more

McDonald's - a person holding a cheeseburger - Fast Food Near Me - Franklin, Ohio

See all

Last time we stopped in, we were asked to pull forward (for chicken nuggets and fries). After a 15 minute wait, our food was brought out. The order was incorrect. I parked and went inside, where I was ignored until I spoke up and told them my drive-thru order was incorrect. It took an additional 20 minutes to get our order. I heard a sob story about 'how hard their day had been,' but then watched 10 people order, and receive, their food before my daughters order was corrected. The worker sat my daughters chicken nuggets on the counter and walked away (no bag, no explanation). I asked the cashier to please replace her French fries, as well (they were cold by this point). We won't be back. read more

Today is Thursday July 22nd I went to the drive-through at 4:45 and once again this location was not open and there was A-line full of cars waiting to get food this food and nobody was working read more

Sorry a** service. Can't get anything right. No syrup or butter with pancakes, no silverware, no straws. This place will never be up to par for just about anything. Not to mention the workers goofing off nonstop read more

HORRIBLE CUSTOMER SERVICE!! Sat at the drive thru speaker for 7 minutes without being able to order. I asked at minute 4:30 if they were ready for my order. Girl said it'd be just a sec. at 7 minutes I finally said "if you don't want my business, I'll go someplace else." Went down the street to Wendy's and was thru their drive thru in less than 4 minutes. Will not return to this McDonald's and will get the word out to avoid this place!! read more

I wish I got his name. There was only 1 guy working doing everything ! He deserves better ! For still doing his best and still making my food good ! This place needs to give that man a raise ! And get him some help! read more

I ordered a number 1 medium fries and a large coke but what I received was very cold food and a medium Diet Coke and the lady at the window was rude and closed the window while I was still asking about my order. Also had to wait in the drive through for over 15 minutes with only 3 cars ahead of me. Zero stars. read more

The food was solid, but the cashier didn't know what she was doing. I got the 2 for 4 breakfast deal and it came out to $6.50, so idk what she did. Also, the staff was extremely stressed out and angry the entire time I was there read more

McDonald's - a bag of chicken nuggies and a sandwich - Fast Food Near Me - Franklin, Ohio

I've grown up 5 min from this place and yeah, maybe it's not the best, but we as a town own this bad McDonald's. It makes for a good game on whether your goods gonna be good. Plus the workers lately have been cool read more

There are people in this world who we depend on to be competent. Doctors, brain surgeons, judges, teachers.... thank GOD none of the primitive idiots who work in this restaurant are those people we depend on, considering they can't even be counted on to put a piece of sausage on a biscuit correctly. Instead, unvalued guests are forced to pile up into parking spots while the "staff" scratch their heads and try to figure this complex request out. Throw in a white milk and they all go into a confused frenzy. Guests can absolutely forget about any sort of customer service, the people here probably can't even SPELL the word 'customer.' What customers CAN expect, is to wait for 20 minutes in a drive through only to be told to pull forward and park. (Not happening. If I wanted to park I would have come inside.) Only then to receive an incorrect order with missing items. How embarrassing for anyone who actually works there. Can't even do a good job at a McDonalds. Tsk. read more

I wasn't even able to order here. It's McDonald's for petes sake nobody was taking orders and no orders were coming out. I have about the same experience every time I eat here. I've never been blown away by service of freshness of the food. read more

McDonald's - a red car in a parking lot - Fast Food Near Me - Franklin, Ohio

After a 15 minute wait in the drive-thru...my latte was only 2/3 full and it definitely was not French Vanilla that I have to pay extra to get....it was ridiculous. read more

Worst place to go. Burnt nuggets, cold fries, and staff that has no idea where anything is on the screen. Skip them and try Wendys.

I am surprised the department of health has not shut this place down, it is NASTY! I have called and emailed the Debray family several times, no response. read more

The worst of the worst. Don't even think of going if there are more then 2 cars in the parking lot. Can't handle any more than a few customers. I got there before a bus load of kids today. There were 8 people in line and the drive thru was backed around the building. Only one person was working the counter and filling orders. Took 25 minutes to get a simple order to take to my dads. When I opened the sandwiches they were a mess. Literally thrown together. Fries had to have been 2 hours old. I'll drive out of my way from now on. read more

Was swinging by on way to work, pulled up to ordering, sat for over 7 minutes waiting for someone to say, " go ahead with your order when ready". This was at 8:25 am. I'm thinking place must be closed. I pulled up a bit 2 cars ahead of me. I say " hello" nothing. I pulled away. No wonder these places are called McSkanks. read more

25 minutes for a fish sandwich before the lunch rush. Inexcusable. One star because that is the only way to post a review.

Don't bother stopping! Bad service and bad food. First time ever that we've returned food. Place was dirty and messy. Please McDonald corporate help them! read more

As you can see, this Mikky D's is horrible. About 1 month ago the whole place was shut down except for the drive thru. The staff still shorts you on condiments and napkins. Yeah, it's trivial but relative to going through a drive thru with some level of confidence that you get everything. My wife and I will get our order from the second window at every drive thru and rifle through the bags to verify everything now. read more

This McDonald's doesn't even deserve one star. Easily one of the absolute worst in the country. They've gotten my order wrong every single time or given my food to someone else. The employees don't care and offer no apologies. Avoid this place. It's horrible. read more

As a random fry craving swept over me as quick as a flu, I pulled my unicorn Saturn Ion-us into the drive thru. As Jamiroquai dance bass thump funked my speakers I was whisked through my fry run from start to finish with such speed,such FEROCITY,much finesse!!! I felt like Speed Racer and for that, I will be forever grateful. Thank you McDonald's Franklin, and God bless America. read more

Worst customer service ever!!! Worst McDonalds I've ever been too. Literally ordered lunch 3 min till at drive through said we won't serve lunch yet!!! Had to drive around get back in line to order my lunch!!!! Are you kidding me? Then they are rude at the window. And usually get my order wrong and I have to repeat my order. I award no stars!! read more

Slowest McDonalds I have ever been to. 3 out of 5 trips they leave something out or give the wrong stuff!

The restaurant is terrible all together. The place is falling apart and the workers have no idea what they are doing. I have been waiting for my food for 35 minutes. The worker are extremely rude as well. Worst service that I have ever had at any fast food place. Recommend to never come to this establishment and find somewhere else to eat. read more

My family and I had a pretty aweful experience. There was a man at the counter who was very rude to my husband while we were ordering. He messed up our order so that it cost more than it was suppose to. The same man went back and out put our order together. The fries were all dumped out in the bag, the pie was cold, the order that was already messed up was wrong again when the sandwiches didnt have any sauce on it. We waited at least 15 minutes on our food. Ordered medium size drinks, they forgot lids and straws so we went back to get some and they gave us the wrong sized lids. And one of the chicken sandwiches was old, cold and dry. I went back to get the sauces for the sandwiches and the same man who took our order was behind the counter laughing about it all to the other employees. One of the managers was sympathetic and tried correcting what she could but at the same time she poured the sauces into a cardboard sandwich box for me to apply the sauce, which wouldn't have been so bad if their wasn't a hair in the sauce. Don't go here, wait for the next exit for the next Mac Donald's. read more

All of the workers at this restaurant must have been inbred. I ordered a the buttermilk tender meal and they gave me chicken nuggets and a crispy chicken sandwich, after waiting in line for 20 minutes. The incompetent worker put the wrong order on the receipt so we could not even exchange the food for what we ordered. Overall this poor excuse for a restaurant proves to be a disappointing experience. read more

This McDonald's sucks!!!! They screwed up my order, not once but twice. When I went back to get a replacement they didn't write it down. Since I didn't remember the manager's name, they wouldn't give me the replacement. Never again!!!! read more

Most unprofessional McDonald's I've ever been to. The people out front were throwing things back and forth with the people in the back. Manager was right next to it happening and says " I would say something, but I'm trying to be nice." Of course, my order was completely wrong. Can't blame the employees when management allows the inmates to run asylum. And from the other reviews I've read. Nothing has changed in years......YEARS!!!! WOW!!! read more

I am a Retired Army Veteran of 20 years. Stopped at the Pilot next door on January 1st. Noticed the American Flag was only hanging by 1 hook. I went in to ask if I could take it down and fix it. The manager said he would have to ask his manager the next day. It's now the 8th and the flag is STILL disgraced. I spoke to his manager today and was told he never said anything about it. She promised me it would be taken care of. vowed to never set foot in another. read more

Worst service ever! Within 15 minutes 3 people came back to return their breakfast sandwich . They took a long time to fix their mistake and the manager there did not even apologize when I asked for my money back. I have never waited for 30 minutes for fast food and have to get my money back due to horrible customer service. read more