This place should be shut down. The service is terrible. currently waiting in line after because they said the system is rebooting no update after 10 minutes. read more

I'm honestly tired of how bad McDonald's has gotten lately. Every time I order, they somehow manage to mess something up -- missing items, wrong drinks, cold fries, or completely mixed-up orders. On top of that, the wait is ridiculous even when the place doesn't look busy. It feels like you spend forever in the drive-thru just to end up disappointed when you finally check the bag. Fast food is supposed to be quick and convenient, but lately it's been the exact opposite. read more

have fun waiting a year for your food this place does not want to give you your food read more

The new drinks are amazing, along with the new k pop demon hunger meal and the sauces are amazing

I wish I could rate the food but after being ignored in line for 10 plus minutes and the staff staring at the line out the door I left. I went in with my family, with the intention of my child playing at the play park. However after employees ignoring customers, and only "dealing" with door dashers I left. I've been going to this location since November. In 20 plus years of eating McDonalds this is the worst location I've been to across the board in multiple states. The managers were more concerned with laughing and joking rather than take an order. I know McDonald's is a multi billion dollar business, and the fact I wolnt eat there doesn't affect there bottom line. I'll will still take my business elsewhere. Arby's and sonic have way better service. read more

This is the worst McDonalds. Orders are never right and service is so slow. I would not recommend coming here to anyone.

We waiting 10 minutes on two mcchickens and fries. Outrageous, I wish they could do better when they are serving their customers.

this place has really just become horrible over the past 5 years. super slow service. order is always wrong. Employees have bad attitudes always. if you spend money here just expect to be disappointed always. Just go to Walmart across the street and cook I promise you'll enjoy it more and probably save money. read more

Good day, all. Took my grandkids yo McDonalds. I judge many places by their restrooms dining rooms, and overall cleanliness .... Then food. Many times that will let me in on how they will most likely approach touching things other people eat..... Men's restroom: sticky floors. Soap dispenser empty. 90 degrees. Toilet out of order. (Sign taped to door) Food was ordered before I hit the restroom, sadly, and we waited a long time for our food. McDonald's Food is hard to mess up since it is so processed and prepackaged. But. Ordered ketchup only. Got ketchup and onions. Fries were cold. How do you mess that up? Some might say you get what ya pay for, but these days this place is very expensive. So if you're not drop-dead hungry for Mickey-D's, pass and find a better place. read more

Simply tried to get a mobile order on my way to work. I wasn't given my sandwich, and I brought it up at the window. They threw their hands up and said well I don't even see it. I said I had a McChicken. They said a McChicken WHAT?! Love arguing with someone for something they messed up but won't admit to. No apology. Nothing. read more

sucks, waited 40 minutes for 3 drinks! is always short handed! The food was undercooked!

Slow everyday, rude everytime, wrong order Everytime.. supposed to be fast food don't waste your time going there

Unacceptable. I tried leaving a survey via the link on my receipt that didn't seem to do any thing, no response. So off to Yelp. 15 minutes after ordering to receive food. After waiting for 15 minutes I was rewarded with hot nuggets, that was good, but cold fries. Really? I would like to know what takes 15 minutes to cook at McDonalds? Maybe it's nostalgia but McDonalds of the eighties was better, I believe doing away with McDonalds University was a bad mistake on McDonalds part, the stores seemed cleaner and more efficient. The franchise owners of today don't care about the brand or getting service right. Does McDonalds not have standards for their franchises? I love a Big Mac, nuggets are good, I like the fries hot..... But what appears to be non interested or unskilled management really takes away from the desire to return. read more

Grabbed Lunch yesterday at 11:30. Wasnt busy quite yet. Get back to work and take a bite out of my burger and it's not cooked throughly like it was very cold. Poor quality of food. read more

McDonald's - Raw burger and no time left on lunch break. Returned after work Met with mcds counter who said I will add a comment to make it well done - Burgers Near Me - Excelsior Springs, Missouri

every single time it's always something, napkins or ketchup or a straw. today it was dry chicken nuggets and fries because of course they didn't add the ranch and ketchup sauces to the order as requested in the app. this place needs better management and someone double checking the to go orders. read more

It was horrible every time I eat it I get a stomach ache! I got fries and chicken nuggets and one of my fries were BURNT and 2 of my chicken nuggets were like jelly! It was disgusting! I will never eat here agian!! Also my friend found a worm in there meal! I hate McDonald's never agian!! read more

Can someone please take my order...sitting in drive thru at speaker box for 9 min. That's sad and even used the mobile app.

Pros: Open 24 Hours. Dual split drive thru lanes. Fast service for both drive through or eat in. Cons: Service in the morning can be a little "surly". And double check your order as they like to forget things. Caution. The traffic light at the entrance off US-69 has a revenue enhancement, oops I meant public safety camera to catch red light runners. And if you get a late night Big Mac attack, be prepared. The Excelsior Springs PD likes to follow people leaving here. My family warned me, I experienced it first hand 4x in one week. read more

Food is usually alright, but service can be very slow and people at the window often don't say thanks or sorry for your wait! We waited about fifteen mins one day and instead of an apology, we got our bad throw into the car with a "here you go". WTF. read more

the experience wasn't the worst experience I've had at a fast food place but it wasn't the best. The speaker is hard to hear so they mess your order up all the time and the food isn't fresh. I ordered chicken nuggets and they were stale and they didn't give me my large Carmel Frappuccino. The inside isn't the cleanest but I'm not grossed out when I walk in. read more

McDonald's, like any place, has its good and bad days. They have many seating options inside and a play place if you have children who could run off some energy. Their drive-through is almost always busy, and I feel they could find a way to make it more efficient. They could find a way to cut the time down a little bit. When I went through the drive-through, they got our order correct but they forgot to give us our straws. The food tasted like how you'd expect a fast-food place to taste like. read more

Intermittent problems with slow drive through, rude window personnel sometimes. One day we waited for about 15 minutes in line, when we got to the front window finally the lady shoved the sack at me and said, "here ya go"....no "Sorry for your wait, here's a coupon for a free something" or any type of ownership of the horribly slow service. My favorite Southwest Salad is shrinking in size lately..less greens by about 1/3. Sometimes the food is good, sometimes it's lousy. The only thing that we are consistently pleased with is the all day breakfast menu. Perhaps if McDonald's paid their employees a living wage, there would be better service. Hmmmm. read more

Pretty sad when after you order,you can read all but one page of a big chapter book before getting food, then get your food to find out half the order is wrong, then you take it inside to have the so called manager joke it off or make up some bs excuse as to why or what happen! it's EVERYTIME I i have tried to grab food from this place! This place is a joke and full of crack head people! read more

Pretty okay service and accuracy with orders. Most of the time it is clean in there. The bathrooms are usually clean and employees are okay.

they are trash and missed half my order and don't know what there doing half the time.

Still below standard cold fries order wrong and a surly manager. They win I won't be back

Service was good. Food was per what one would expect food from McDonald's. My biggest problem was the two balding men not wearing any sort of head wear to cover what hair they had. One of them even had long hair, I'm talking like down is back long. No hat and was near some of the food. That just grosses me out. read more