I eat at McDonalds (shamefully) quite often. I've been to almost every mcdonalds drive through in Edmonton and this is by far the worst service I've ever received in a drive thru.
The first time I went to this specific McDonald's (june 2016) the young lady working the drive thru window seemed more focused on small talk with the male driving the vehicle then taking down our order. We ordered 2 coffee iced frappes both with 2 espresso shots. They had no problem charging us for this but after driving away and taking a sip we discovered neither had espresso in it. We went back inside and explained the situation and I asked for them to give us the drinks we ordered. The manager I spoke to was rude, condescending, and acted as if this were somehow our fault. She was hesitant to oblige and questioned us thoroughly about what we ordered. It took nearly 5 minutes to explain what was really a simple situation. This was incredibly frustrating considering we had to turn the car around just to get the drinks we paid for and especially so because the manager made it clear with her tone and body language that our request was impeding her day.
About a month ago, I was eating in the restaurant. I ordered a large coffee with my meal and was given a drink cup. This typically wouldn't be a big deal for me and I let the crew member who was putting together my order know that I had actually ordered a coffee instead. The girl rolled her eyes, didn't say anything, and grabbed the cup. I was mildly annoyed with this not-so-great customer service, but let it go.
Last week, I decided to get breakfast after an early morning appointment with my boyfriend. I ordered a bacon egg mcmuffin meal with a second sandwich on the side. He ordered a mcgriddle meal with a second sandwich on the side. We got to the last window and were handed a bag with 3 bacon egg mcmuffins, two coffees, and nothing else. We told the manager at the window that this was not what we ordered. She scowled, and told us this was indeed what we ordered. My boyfriend explained exactly what we had ordered over the intercom to her again and she again said no. She treated us as if we were lying and demanded, very harshly, to see our receipt. My boyfriend went to hand it to her and she grabbed it from his hand in a very aggressive manner. Once again, we were being treated as if it was our fault that they made a mistake with our order. She walked away and did not come back for what seemed like a very long time. Finally, she came back to the window and said "Give me the bag". So my boyfriend handed it to her and again she ripped the bag from his hand. She left for another period of 5 or so minutes. When she came back she mumbled "sorry" gave us a bag with 4 bacon egg mcmuffins and 2 hashbrowns. At this point, we were too frustrated with this woman's( a manager, at that) awful attitude and lack of basic customer service skills that we just drove away as it was not worth the trouble and this was very quickly ruining our morning. The worst part is that my boyfriend used to work at this McDonald's location and informed me that this manager has been working there for 5+ years.
This McDonald's location has the worst management(and team, quite frankly) I've ever come across. There is a severe lack of manners, complete disregard for customer satisfaction, and I am absolutely appalled by the attitude of "managers".
McDonald's Belmont, here is a key tip - If you're not going to hire employees competent enough to take an order, you don't get to act offended when people ask for what they ordered. Simple.
Worst. Mcdonald's. Ever. read more